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Cancun Bay Resort, Cancun

2.5 stars
Boulevard Kukulkan KM 3.5Zona Hotelera, CancunQROO77500Mexico, 0203 027 9779
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Good3.2 / 5
Breakfast
Tasty breakfast
Service
Fantastic service
Food
Food is all right
Bar and Beverages
Standard bar
177See all 177 Hotels.com reviews
From 978 reviewsTripAdvisor Traveller Rating

Cancun Bay Resort, Cancun

Hotel Info: 020 3027 9803

from £88
  • Standard Superior
  • Family Suite
  • Junior Suite
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 113 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 5 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free self parking (limited)

  • RV/bus/truck parking

Offsite

  • Area shuttle *

Other information

  • All-inclusive rates available

Also known as

  • Cancun Bay Resort
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun

Policies

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking. To complete the reservation process and obtain additional information, please contact the office using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the spa tub.

This property does not have elevators.

Optional extras

Buffet breakfast is offered for an extra charge of USD 199 per person (approximately)

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach towels
  • Number of outdoor pools - 2
  • Children's pool
  • Spa services on site
  • Spa tub
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Marina on site
  • Swim-up bar
  • Pool sun loungers
  • Arcade/game room
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 5
  • Year Built 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Cancun Bay Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Snorkeling
  • Snorkeling excursions

Land activities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities

Not included
  • Motorized water sports
  • Premium food items
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Pina Colada - This poolside restaurant specializes in international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Pool Bar - This bar is located by the pool.

Jacuzzi Bar - This bar is located by the pool. Happy hour is offered.

Recreation

On Site

  • Marina on site
  • Spa tub

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Cancun Bay Resort, Cancun’s small print

Also known as

  • Cancun Bay Resort
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun

Policies

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking. To complete the reservation process and obtain additional information, please contact the office using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the spa tub.

This property does not have elevators.

Optional extras

Buffet breakfast is offered for an extra charge of USD 199 per person (approximately)

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.2 /5 from 177 reviews

Cancun Bay Resort, Cancun
Excellent4.0 / 5
Great place, just don't hire a car here!
We felt very well looked after during our stay, the desk and waiting staff were great. A member of waiting staff called Ivan in particular was extremely helpful and courteous. The only reason I cannot give it 5 stars is that the associated car hire place within the hotel was a let down. Nothing wrong with their customer service, but as for the quality of the vehicles, I would warn people to not make the same mistake I did, which is possessing blind faith that hire cars will be of a good standard. I would for example check the tread on the tyres. The tread on the tyres on the car we were given I eventually realised was non existent, plus it broke down! There are other better outlets for car hire nearby, but the hotel itself is great, and I would definitely come again.
3 night trip with friends
Cancun Bay Resort, Cancun
Outstanding5.0 / 5
Great place to stay and good value
Good views , nice big rooms, also a fun packed programme run by the hotel
2 night family trip
Cancun Bay Resort, Cancun
Outstanding5.0 / 5
Fabulous customer service
The hotel may be a little tired and would benefit from a coat of paint, but for me it was great. Very clean, nice food, exceptional customer service and I would definitely go back there again. My shower broke one evening at 9.00pm and was mended by 9.15pm. Nothing is too much trouble.
4 night trip
Cancun Bay Resort, Cancun
Fair2.0 / 5
Not recommended
All inclusive with only one restaurant with very limited options, a snack shop that served the same food everyday and it was poor in quality and minimum in quantity. 2 bars that serve the cheapest liquor available. I'm not a drinker but the drinks gave me a headache. The beach is small and sits between a marina and dock. With the boats on both sides, we were afraid to get in the water because of the gasoline and oil plus any other lubricants that may be in the water. The pool was not cleaned properly either but the restrooms were. Compared to other all inclusive hotels, this one I will never visit again.
4 night trip with friends
Cancun Bay Resort, Cancun
Fair2.0 / 5
Never again!
Was unable to receive refund from what was booked to that of actual (2 adults all-inclusive to that of 1 adult basic). The entire 1st floor flooded due to weather, was moved to top floor where the roof leaked on bed for 2 days...no other rooms were available.
2 night business trip

See all reviews

Cancun Bay Resort, Cancun

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