Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

Copal Tulum Hotel

4-star hotel with spa, near Tulum National Park

  • Free WiFi and free parking
From
£470

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  • Copal Tulum Hotel
  • Copal Tulum Hotel
  • Infinity Pool
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  • Copal Tulum Hotel
Copal Tulum Hotel. Image 1 of 86.
1 / 86Copal Tulum Hotel
Calle Ixchel sn, Tulum, 77760, QROO, Mexico
8.2.Very good.
  • Not clean.

    Nov 8, 2021

  • I loved it. It looks so nice. The room smells so good. I loved it and they were so nice &…

    Aug 25, 2021

See all 215 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and COVID-19 Guidelines (CDC) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Social distancing measures are in place
  • Contactless check-in is available

Guests rated location

Quiet
Safe
Easy parking
Dining options
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 11 smoke-free guestrooms
  • Daily housekeeping
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Pool bar

For families

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Yard
  • Daily housekeeping

What’s around

  • Tulum National Park - 21-minute walk
  • Dos Aguas Park - 22-minute walk
  • SFER IK - 2.6 mi / 4.2 km
  • Las Palmas Public Beach - 2.9 mi / 4.7 km
  • Playa Paraiso - 3.3 mi / 5.2 km
  • Tulum Beach - 3.4 mi / 5.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Exclusive Double Room, 1 King Bed, Garden View
  • Exclusive Apartment, Multiple Beds, Ensuite
  • Premium Double Room, 1 King Bed, Private Pool, Garden View
  • Exclusive Studio, 1 King Bed with Sofa bed, Garden View
  • Deluxe Studio, 1 King Bed with Sofa bed, Private Pool, Garden View
  • Exclusive Apartment, 2 Bedrooms, Private Bathroom, Garden View
  • Deluxe Apartment, Multiple Beds, Private Pool, Garden View
  • Premium Apartment, Multiple Beds, Private Pool, Garden View
  • Deluxe Apartment, 2 Bedrooms, Private Pool, Garden View
  • Deluxe Apartment, 3 Bedrooms, Private Pool, Garden View
  • Premium Apartment, 2 Bedrooms, Private Pool, Garden View
  • Exclusive Apartment, 4 Bedrooms, Garden View

What’s around

Landmarks

  • Tulum National Park - 21-minute walk
  • Dos Aguas Park - 22-minute walk
  • SFER IK - 2.6 mi / 4.2 km
  • Las Palmas Public Beach - 2.9 mi / 4.7 km
  • Playa Paraiso - 3.3 mi / 5.2 km
  • Tulum Beach - 3.4 mi / 5.4 km
  • Tulum Mayan Ruins - 4.4 mi / 7 km
  • Playa Ruinas - 4.4 mi / 7.1 km
  • Gran Cenote - 4.7 mi / 7.5 km
  • Tulum Monkey Sanctuary - 6.3 mi / 10.1 km
  • Sian Ka'an Biosphere Reserve - 6.4 mi / 10.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 111-min drive
map
See on map
Calle Ixchel sn, Tulum, 77760, QROO, Mexico

At a glance

Hotel size

  • This hotel has 85 rooms

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Poolside bar

Things to do

  • Number of outdoor pools - 2
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness facilities

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Handrails in hallways
  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress

Things to enjoy

  • In-room massage available
  • Yard

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer

Be entertained

  • 43-inch Smart TV
  • Netflix
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The Healing Spot has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Breakfast costs between MXN 320 and MXN 320 for adults, and MXN 320 and MXN 320 for children (approximately)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-in and contactless checkout are available.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts debit cards, debit cards, debit cards, debit cards and debit cards.

Also known as

  • Copal Tulum Hotel Hotel
  • Copal Tulum Hotel Tulum
  • Copal Tulum Hotel Hotel Tulum
  • Copal Tulum Hotel Hotel
  • Copal Tulum Hotel Tulum
  • Copal Tulum Hotel Hotel Tulum

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Copal Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 9:00 PM.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3:00 PM - 9:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
  • Copal Tulum Hotel has 2 outdoor pools and a spa, as well as a 24-hour fitness centre and a garden.
8.2.Very good.
  • 8.0.Very good

    Beautiful property. Everything about it was exceptional except for one particular staff member. One guy at the front desk would over charge us for EVERYTHING.

    Leah Victoria, 3 night trip, Aug 23, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We had a wonderful 9 night stay at the Copal Tulum last week. The highlight for us were the staff. They were the most helpful, friendly and genuine staff we have come across at any hotel. Special mention must go to Santi. He went out of his way to make sure we had a great time. This included, amongst other things, great advice on the local attractions. He was also very attentive when my daughter had an accident when a door fell on her and scraped her head. He kindly arranged for some food and massage gifts as a means of compensation. He definitely went above and beyond the call of duty in all our dealings with him. I would also like to mention Emilio and Maria. Both were very helpful and knowledgeable when we needed help with restaurants and recommendations for cenote, beach and dolphin visits. The staff really did make our stay there memorable. Anthony Lang.

    Anthony, 9 night family trip, Aug 21, 2021

    Verified Travelocity guest review

  • 2.0.Poor

    This property scammed us. We did not get to stay here due to a hurricane. They did not refund us and offered us a credit to return for the same amount of days. The only problem is they will not let us rebook. Expedia reached out to confirm our new booking dates but this property won’t respond. Terrible experience and I would advise against this place.

    Danielle, 5 night family trip, Aug 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Gorgeous views. Accommodating staff.

    4 night trip, Aug 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Love the private pool and the uniqueness of the hotel.

    2 night romance trip, Aug 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This place is so beautiful! The staff are friendly and everything is amazing

    3 night trip with friends, Jul 29, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This property was more than I expected. The staff was very accomodating and friendly. My boyfriend and I stayed in a room with a private rooftop pool and terrace. That was a nice treat and very beautiful at night. I loved that the walk-in sbower had a window you could open that looked out into the trees. Very private and relaxing stay. The bed was so comfortable. Best sleep Ive had in a long time! Definitely recommend this hotel.

    2 night romance trip, Jul 22, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hotel! Close to many restaurants and super clean

    4 night trip, Jul 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I think this was the most beautiful hotel I’ve ever stayed in. It was absolutely gorgeous. I highly recommend.

    6 night trip, Jul 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Had an excellent stay! Some wifi issues if trying to access in the bedroom, but living room had good connection. Amenities were great (pool(s), restaurants, bike rentals). Highly recommend you stay here if you're in Tulum!

    3 night trip with friends, Jul 11, 2021

    Verified Expedia guest review

See all 215 reviews