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All properties in Madrid, Community of Madrid, Spain
1 room, 2 adults

The Westin Palace, Madrid

5-star5 stars
Plaza de las Cortes, 7, Madrid, Madrid, 28014, Spain

Luxury hotel with restaurant, near Congress of Deputies
  • Free WiFi in the lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Amazing hotel and amazing staff. Make you feel like royalty in The Westin Palace - Madrid…Mar 5, 2020
  • Great location and the hotel is superb! Staff very friendly and helpfulJul 9, 2019

The Westin Palace, Madrid

from £173
  • Deluxe Room, 2 Single Beds, Courtyard View
  • Deluxe Room, 1 King Bed, Courtyard View
  • Premium Room, 1 Queen Bed, Non Smoking, View
  • Premium Room, 2 Single Beds, Non Smoking, View
  • Premium Room, 1 King Bed, Non Smoking, View (Street View)
  • Executive Room, 2 Single Beds, Non Smoking
  • Executive Room, 1 King Bed, Non Smoking
  • Premium Room, 2 Single Beds, Non Smoking, View
  • Premium Room, 1 King Bed, Non Smoking, View
  • Junior Suite, 1 Bedroom, Non Smoking
  • Executive Suite, 1 Bedroom, Non Smoking (Street View)
  • Executive Suite, 1 Bedroom, Non Smoking, View (Neptuno Fountain View)
  • Royal Suite, 1 Bedroom, Non Smoking, View

What’s around The Westin Palace, Madrid

Landmarks

  • In Literary Quarter
  • Thyssen-Bornemisza National Museum - 2-min walk
  • Prado Museum - 6-min walk
  • Puerta del Sol - 7-min walk
  • Museo Nacional Centro de Arte Reina Sofia - 11-min walk
  • Congress of Deputies - 1-min walk
  • Fountain of Neptune - 2-min walk
  • Parroquia Jesus de Medinaceli - 3-min walk

Getting around

  • Madrid (MAD-Adolfo Suarez Madrid-Barajas) 20-min drive
  • Madrid Recoletos Station 13-min walk
  • Madrid Atocha Station 15-min walk
  • Atocha Cercanías Station 16-min walk
  • Sevilla Station 6-min walk
  • Anton Martin Station 6-min walk
  • Banco de Espana Station 7-min walk

At a glance

Key facts

Hotel size

  • This hotel has 470 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2:00 PM-1 AM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets stay free (dogs and cats only)

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms*

Transport

Parking

  • On-site parking is limited

  • On-site garage

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • 24-hour fitness facilities
  • Spa treatment room(s)
  • Golfing nearby
  • Fitness facilities
Working away
  • Business centre
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers: 1
  • Year Built – 1912
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Wheelchair-accessible bathroom vanity
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Grab bar - near toilet
  • Lever door handles
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Phone
More
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

The Westin Palace, Madrid’s small print

Also known as

  • Westin Palace Madrid Hotel
  • Westin Palace Madrid
  • The Westin Palace Madrid Hotel Madrid
  • Westin Palace Madrid Hotel
  • The Westin Palace, Madrid Hotel
  • The Westin Palace, Madrid Madrid
  • The Westin Palace, Madrid Hotel Madrid
  • Westin Palace Hotel
  • Westin Palace Madrid
  • Westin Palace
  • The Westin Palace, Madrid Hotel
  • The Westin Palace, Madrid Madrid
  • The Westin Palace, Madrid Hotel Madrid
  • Westin Palace Hotel
  • Westin Palace Hotel Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Optional extras

Valet parking costs EUR 40 per night

Rollaway beds are available for EUR 66.0 per night

Buffet breakfast is offered for an extra charge of EUR 40 per person (approximately)

WiFi is available in guestrooms for EUR 19 per day (rates may vary)

Wired Internet access is available in guestrooms for EUR 19 per stay (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Westin Palace, Madrid

  • Does The Westin Palace, Madrid offer free cancellation for a full refund?
    Yes, The Westin Palace, Madrid does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Westin Palace, Madrid?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Westin Palace, Madrid?
    Yes. Parking spaces may be limited.
  • Are pets allowed at The Westin Palace, Madrid?
    Yes, cats and dogs stay free. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at The Westin Palace, Madrid?
    You can check in from 2:00 PM - 1 AM. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
  • Are there restaurants at or near The Westin Palace, Madrid?
    Yes, there's an on-site restaurant. Nearby restaurants include Los Gatos (3-min walk), La Huerta de Tudela (3-min walk) and Terra Mundi (3-min walk).
  • Is there an on-site casino at The Westin Palace, Madrid?
    No, this hotel doesn't have a casino, but Casino de Madrid (7-min walk) and Casino Gran Via (10-min walk) are both nearby.
  • What is there to do at The Westin Palace, Madrid and nearby?
    Maintain your daily exercise routine at the 24-hour gym.

Recent reviews

Superb 9.0 From 229 reviews

Good 6.0
Over rated
I stayed for 5 days and barely left the hotel because I got sick. I like the location and the building but some of the reciption and Resturant staff were not very friendly and attentive. love the door men’s though. You expect the staff in the restaurant to understand a little English but the most frustrating thing was when you talk to them they act as they understand but it turned out they got it all wrong. The room: the pillows were not v.good. The Wi-fi kept cutting off and asking to reconnect. The cleaning was not the best. Disappointing!
Sanaa, gb5 night trip
Exceptional 10.0
Well placed hotel surrounded by tapas bars and restaurants. The hotel itself was fabulous. The staff very helpful
gb3 night trip
Exceptional 10.0
Nice hotel, in the city centre
Comfortable, clean, friendly staff, wish they had complimentary tea/coffee that most hotels do provide.
gb3 night trip
Exceptional 10.0
Las habitaciones que dan hacia la avenida se escucha el ruido exterior por la noche. Estabamos en el piso 4. Tuvimos que movernos a habitacion con vista interior. No hay rampa en la entrada del hotel. Si vas de prisa con un carry on o maleta tienes que subir minimo 10 escalones para llegar al elevador de huespedes.
Lorena, us2 night business trip
Exceptional 10.0
Coffee maker and kettle will make it perfect
We had an excellent stay at the hotel. All service personnel are superb. A couple of things we would wish for : Our own coffee making facility in the room and a kettle. The once daily complementary tea and coffee is good but not quite enough.
Clifford, au2 night family trip
Exceptional 10.0
great hotel and location
The location was perfect and our stay in our room was superb.
MORRIS, us2 night trip
Very good 8.0
The only day that I would not recommend this hotel is January 31 because they celebrate a New Year party and I was unable to sleep due to the loud music until 5 AM, any other day is great
us4 night family trip
Exceptional 10.0
Magnificent old world hotel
Magnificent hotel, in the top 2 we have ever stayed in. Breakfast buffet was OFF the charts amazing and under the stained glass dome, very special. Nothing even remotely negative to say. Room had 2 (American) "double" size beds and the hotel had automatically added a roll-away for our 15 year old and it was quite comfortable. The Palace could not be better located, we only used a taxi a couple of times the entire week as we could walk to everywhere we wanted to go. Great city, fantastic hotel A++++
Peter, us7 night family trip
Exceptional 10.0
The hotel is beautiful and located close to many places of interest. Its staff was wonderful.
IS, us5 night family trip
Exceptional 10.0
Lovely room, very responsive staff. The only glitch was our Sunday arrival with lots of luggage that we needed to drag quite a distance because cab access was blocked for a weekly event that we were not warned about. The staff tried very hard to make it up to us.
us2 night trip

The Westin Palace, Madrid