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The Westin Palace, Madrid

Photo gallery for The Westin Palace, Madrid

Restaurant
Terrace/patio
Exterior
Royal Suite, 1 Bedroom, Non Smoking, View | Premium bedding, pillow-top beds, minibar, in-room safe
Royal Suite, 1 Bedroom, Non Smoking, View | Premium bedding, pillow-top beds, minibar, in-room safe

Overview of The Westin Palace, Madrid

The Westin Palace, Madrid

5.0 star property
Luxury hotel with spa, near Thyssen-Bornemisza National Museum
9.0 out of 10 Superb
9.0/10 Superb

1,003 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
The price is £319
Price available on 11/6/2023
Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014
Main amenities
  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • 24-hour fitness centre
  • 24-hour room service
  • Business centre
  • Limo/town car service
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Car hire on-site
For families
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Laundry facilities

Room options

About this area

What's nearby

  • In Madrid Centro
  • Prado Museum - 4 min walk
  • Puerta del Sol - 9 min walk
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk
  • Puerta de Alcalá - 12 min walk
  • Plaza Mayor - 14 min walk
  • Royal Palace of Madrid - 21 min walk
  • Gran Via Street - 21 min walk
  • El Retiro Park - 24 min walk
  • WiZink Center - 32 min walk
  • Thyssen-Bornemisza National Museum - 1 min drive

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive
  • Madrid Recoletos Station - 14 min walk
  • Madrid (XOC-Atocha Train Station) - 16 min walk
  • Atocha Cercanías Station - 16 min walk
  • Anton Martin Station - 7 min walk
  • Banco de Espana Station - 7 min walk
  • Sevilla Station - 8 min walk

Restaurants

  • Starbucks - 1 min walk
  • Faborit - 1 min walk
  • The Green Tea - 1 min walk
  • 100 Montaditos - 2 min walk
  • VIPS Neptuno - 1 min walk
Map

About this property

The Westin Palace, Madrid

The Westin Palace, Madrid offers a great location, putting you within a short 10-minute walk of Prado Museum and Puerta del Sol. Guests can grab a bite to eat at the restaurant or visit the spa to be pampered with massages or manicures and pedicures. Other highlights at this luxurious hotel include a bar/lounge, a 24-hour fitness centre and a fitness centre. Fellow travellers say great things about the breakfast and local sightseeing. The property is only a short walk to public transportation: Anton Martin Station is 7 minutes and Banco de Espana Station is 7 minutes.

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 470 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 1 AM
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay for free
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • On-site parking is limited
  • On-site garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1912
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom dressing table
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • LED television
  • Premium cable/satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Phone

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving features in guest rooms
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Spa

The on-site spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for EUR 19 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately EUR 42 per person

Children & extra beds

  • Rollaway beds are available for EUR 66.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid

Frequently asked questions

Does The Westin Palace, Madrid offer free cancellation for a full refund?
Yes, The Westin Palace, Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Westin Palace, Madrid?
As of 31 May 2023, prices found for a 1-night stay for 2 adults at The Westin Palace, Madrid on 11 Jun 2023 start from £319, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Westin Palace, Madrid?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Westin Palace, Madrid?
Yes, pets stay free. Food and water bowls are available.
Is parking offered on site at The Westin Palace, Madrid?
Yes. Parking spaces may be limited.
What are the check-in and check-out times at The Westin Palace, Madrid?
You can check in from 2:00 PM - 1 AM. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at The Westin Palace, Madrid?
No, this hotel doesn't have a casino, but Casino de Madrid (8-min walk) and Casino Gran Via (10-min walk) are both nearby.
What is there to do at The Westin Palace, Madrid and nearby?
The Westin Palace, Madrid has a spa and a 24-hour fitness centre.
Are there restaurants at or near The Westin Palace, Madrid?
Yes, there's an on-site restaurant.
Does The Westin Palace, Madrid have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around The Westin Palace, Madrid like?
The Westin Palace, Madrid is in Madrid Centro, a short 7-minute walk from Anton Martin Station and 9 minutes' walk from Puerta del Sol. Travellers recommend the hotel for its walkable location.

Reviews

9.0

Superb

9.3/10

Cleanliness

9.1/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

lorena, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Five nights in Madrid
It was an excellent five night stay. The location is close to the centre, yet away from all the noise and bustle. The rooms were very good, food was excellent and the bars were great too. There was no one to receive us or carry our luggage at the front door when we arrived. Madrid Marathon was on the same day that we were checking out. The concierge was unhelpful with any suggestions for getting to the airport from the hotel as several roads were blocked
Raghu, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Louis p, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Josefina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I'd like to thank the people at the front desk for helping me cancel an accidental booking. They were very kind, helpful and professional. I really appreciate it.
Dan, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Splendid historic hotel and amazing location, however, rooms could use some updating.
Gamaliel, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Great location and service. Hôtel spaces & rooms décor need an upgrade
Louise, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent property and awesome customer service!
Pooja, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

frances, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great
Alex, 1-night family trip
Verified Orbitz guest review