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All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 room, 2 adults

Sheraton Imperial Kuala Lumpur Hotel

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

Luxury hotel with spa, near SOGO
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Fantastic hotel very close to everything I wanted to see and I would stay there again in…Jan 25, 2020
  • Amazing stay at the Sheraton! Convenient location for KLCC! The rooms are very clean and…Jan 6, 2020

Sheraton Imperial Kuala Lumpur Hotel

  • Deluxe Room, 1 King Bed, Non Smoking, City View
  • Deluxe Room, 2 Single Beds, Non Smoking, City View
  • Club Room, 1 King Bed, Non Smoking
  • Club Room, 1 Double Bed, Non Smoking
  • Executive Suite, 1 Bedroom, Non Smoking, City View
  • Club Suite, 1 King Bed
  • Club Suite, 1 King Bed, City View
  • Club Suite, 1 King Bed, Non Smoking, City View

What’s around Sheraton Imperial Kuala Lumpur Hotel

Landmarks

  • In Kuala Lumpur City Centre
  • Merdeka Square - 18-minute walk
  • Petronas Twin Towers - 18-minute walk
  • Kuala Lumpur Convention Centre - 22-minute walk
  • Kuala Lumpur Tower - 22-minute walk
  • Putra World Trade Centre - 23-minute walk
  • Petaling Street - 24-minute walk
  • Suria KLCC Shopping Centre - 24-minute walk

Getting around

  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) 51-min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) 32-min drive
  • Kuala Lumpur Sultan Ismail Station 14-min walk
  • Kuala Lumpur Masjid Jamek Station 19-min walk
  • Kuala Lumpur Bank NeStation KTM Komuter Station 24-min walk
  • Medan Tuanku Station 2-min walk
  • Bukit Nanas Station 9-min walk
  • Dang Wangi Station 9-min walk

At a glance

Key facts

Hotel size

  • This hotel has 398 rooms
  • This hotel is arranged over 38 floors

Arriving/leaving

  • Check-in time 3 PM-10:00 PM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • No cots (infant beds)

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking (limited) *

  • Electric car charging point

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Full-service spa
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business centre
  • Number of meeting rooms - 9
  • Conference space
  • Conference space size (feet) - 17652
  • Conference space size (meters) - 1640
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Braille signage
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Low-height counters/sink
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Bathroom emergency pull cord
  • Transfer shower
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • English
  • Malay

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch Smart televisions
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Mandara Spa. Services include massages and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Dining

Essence – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.

Celestial Court – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open selected days.

Villa Danieli – This restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Pavilions Lounge – This lobby lounge serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Essence Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required. Open daily.

Sheraton Imperial Kuala Lumpur Hotel’s small print

Also known as

  • Sheraton Imperial Kuala Lumpur Hotel
  • Sheraton Imperial Kuala Lumpur Hotel Hotel
  • Sheraton Imperial Kuala Lumpur Hotel Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel Hotel Kuala Lumpur
  • Sheraton Kuala Lumpur
  • Kuala Lumpur Sheraton
  • Sheraton Imperial Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel Hotel
  • Sheraton Imperial Kuala Lumpur Hotel Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel Hotel Kuala Lumpur
  • Sheraton Imperial Hotel
  • Sheraton Imperial Kuala Lumpur
  • Sheraton Imperial
  • Sheraton Kuala Lumpur
  • Kuala Lumpur Sheraton
  • Sheraton Kuala Lumpur
  • Kuala Lumpur Sheraton
  • Sheraton Imperial Kuala Lumpur

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

The property affirms that it follows sanitisation practices of Safe & Clean (Malaysia) and Commitment to Clean (Marriott) guidelines.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Valet parking costs MYR 29.00 per day

Rollaway beds are available for MYR 93.0 per night

Breakfast costs between MYR 48.00 and MYR 84.00 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sheraton Imperial Kuala Lumpur Hotel

  • Does Sheraton Imperial Kuala Lumpur Hotel offer free cancellation for a full refund?
    Yes, Sheraton Imperial Kuala Lumpur Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Sheraton Imperial Kuala Lumpur Hotel currently open?
    This property is closed from 21 June 2020 to 31 December 2020 (dates subject to change).
  • Is parking offered at Sheraton Imperial Kuala Lumpur Hotel?
    Yes. Valet parking costs MYR 29.00 per day. Parking spaces may be limited.
  • Is there a pool at Sheraton Imperial Kuala Lumpur Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at Sheraton Imperial Kuala Lumpur Hotel?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at Sheraton Imperial Kuala Lumpur Hotel?
    You can check in from 3 PM to 10:00 PM. Check-out time is noon.
  • Are there restaurants at or near Sheraton Imperial Kuala Lumpur Hotel?
    Yes, there are 3 on-site restaurants.

Recent reviews

Very good 8.4 From 438 reviews

Exceptional 10.0
Sheraton Imperial KL
Great hotel with first class staff. Location was good in that it is local to the monorail. Local facilities are a bit thin on the ground, but there are some.
John, gb7 night romance trip
Very good 8.0
Good break!
Stay good, food Ok (chefs changed n so did the breakfast, toilet: no exhaust so when hot water shower is done the whole toilet suffocated, sink was choking often. Rest all good.
Viju, gb3 night family trip
Good 6.0
TV Volume, Refrigerator Issue, Toilet phone
hotel is still under renovation. occasionally can still hear sound of working, ie soundproof remains unchanged. three items must be dealt with ASAP: 1. TV sound default 30 is UNACCAPTABLE! Cancel default. NO HOTELS in the world has the TV sound controlled. Guests should determine the volume themselves. 2. Refigerator should allow ROOM to release heat. above the refrigerator is a drawer filled with snacks including bar of OREOS! The drawer is warm, smell of heat, from the refrigerator It is common sense to leave space above the refrigerator. All chocolates must be removed and disposed from ALL rooms. 3) Phone in toilets are removed leaving patch of white marble is unacceptable. Housekeeping should be under supervision to check all rooms are in order before guests move in, eg missing dust bin in living room should not be replaced by stealing one from another room. In all, new sofas, new desk, chair, cushions and modern desk lamp are very stylish and comfortable. Ventilation is improved. Temperature of fridge must be properly monitored. Technicians should help with willingness, or inform reception to change rooms, making sure the problem is solved.
gb2 night trip
Good 6.0
The Club Suite I had was very nice and had a great view of the City. Overall the quality of the hotel had dropped since my last stay - I had to wait nearly an hour for my room to be ready (they did give me a late checkout time though as compensation). The restaurants are now where near as good as they used to be - Celestial Court used to be one of my favourite Chinese restaurants but the menu is much smaller and the food fairly basic. I usually stay at the Mandarin Oriental or Shangri-La, and that is where I will book next time I’m in Kuala Lumpar.
Gary, gb1 night trip
Good 6.0
VERY AVERAGE SHERATON EXPERIENCE
STANDARD 5 STARS HOTEL, BUT WITHOUT STANDARD BEVERAGES IN THE FRIDGE - FIRST TIME I FOUND A 5 STARS WITHOUT SUCH CONTENTS! ONLY 1 BATHROBE WAS PROVIDED....CHECK OUT A BIT SLOW AS ONLY 1 PERSON ATTENDING....BREAKFAST WAS ORDINARY....A LOT OF OTHER 5 STARS ARE BETTER
Kim Chuan, gb1 night family trip
Very good 8.0
Good choice
It was a good experience to stay in this hotel, walking distance to all major place which a tourist will love to be at while in KL. Clean, comfortable and good healthy Breakfast with many choices
sg3 night family trip
Exceptional 10.0
Great despite lack of kids club
The lack of kids club was the only disappointment.Rating is 9/10.
Nicholas, my2 night family trip
Very good 8.0
Festive short break
Sheraton Imperial KL has confirmed my request for high floor and non-smoking room on the morning of check in day, unfortunately it is either doesn’t appears in their system or the front desk staff doesn’t check at all when I check in. Requested for additional toiletries and towel, given that I booked for two adults and one child, it toke around 40 minutes for these items to sent to my room, poor staffing. There was no kettle in the room, again it toke more than half an hour to set after request. Club Lounge is good. The breakfast at Essence is reasonable and good, however, they don’t replenish it. The waitress led us to seat but leave us before ask what what drink we want, sigh, poor hospitality. Sheraton Imperial KL need to improve its hospitality.
Kok Boon, my1 night family trip
Very good 8.0
Sheraton KL review.
Being a frequent traveler who stays in enough hotels, this hotel is fine for business trips. The suite and club access is good with nice window views. Food selection in the club for breakfast and evening was tasty and different every other day. The only downside that I can think of is maybe the location; is not as near and convenient compared to some of the hotels in the bukit bintan/ pavilion/ klcc area. I take this opportunity to thank the chinese lady working the club lounge on the evenings of 4th & 5th December; it’s the only time in the hotel that I felt genuine sincerity in attending to the guests, well done Sheraton on this!
sg4 night business trip
Very good 8.0
Comfortable stay
Nice comfortable stay. Only 2 problems - the aircon is quite slow had to put the temperature at 6 deg to cool the room and the automatic flushing at 2 am in the night. Quite unusual with a renovated property.
Varun, sg6 night business trip

Sheraton Imperial Kuala Lumpur Hotel

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