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All properties in Memphis, Tennessee, United States of America
1 room, 2 adults

Sheraton Memphis Downtown Hotel

4-star4 stars
Great for familiesThis property has good facilities for families.
250 N Main St, Memphis, TN, 38103, United States of America

4-star hotel with indoor pool, near Fire Museum of Memphis
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,644 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Breakfast
Tasty breakfast
Location
Great location
Service
Fantastic service
Value
Value for money could be better

Sheraton Memphis Downtown Hotel

from £137
  • Traditional Room, 1 King Bed
  • Traditional Room, 2 Double Beds
  • Club Room, 1 King Bed, Business Lounge Access, Corner
  • Club Room, 2 Double Beds
  • Club Room, 1 King Bed
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking

What’s around Sheraton Memphis Downtown Hotel

Top spots nearby

Recommended by this property

  • Fire Museum of Memphis (5-minute walk)
  • Beale Street (12-minute walk)
  • Orpheum Theatre (14-minute walk)
  • FedEx Forum (14-minute walk)
  • Sun Studio (17-minute walk)
  • National Civil Rights Museum at the Lorraine Motel (20-minute walk)
  • Stax Museum of American Soul Music (41-minute walk)
  • Memphis Zoo (45-minute walk)
  • University of Memphis (6.8 mi / 10.9 km)

Getting around

  • Memphis, TN (MEM-Memphis Intl.) - 16 min drive
  • Memphis Central Station - 28 min walk

At a glance

Key facts

Hotel size

  • This hotel has 600 rooms

Arriving/leaving

  • Check-in time 4 PM-2 AM
  • Check-out time is 11 AM
  • Express check-in/out
Due to nearby construction, the bridge connected to the property will be closed from April 26, 2019-September 30, 2020. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

  • Pets stay free (dogs only)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Golfing nearby
  • Hiking/biking trails nearby
  • Fitness facilities
Working away
  • Business centre
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Lift
  • ATM/banking
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Crossroads Tavern - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Sheraton Memphis Downtown Hotel’s small print

Also known as

  • Sheraton Memphis Downtown Hotel
  • Sheraton Memphis Downtown
  • Sheraton Memphis Downtown
  • Sheraton Memphis Downtown Hotel

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:30 AM to 10:30 PM.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Valet parking costs USD 26 per day with in/out privileges

    Buffet breakfast is offered for an extra charge of USD 17.95 per person (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Very good 8.0 From 840 reviews

    Exceptional 10.0
    Very nice hotel not far from Beale Street! It had a good restaurant and the breakfast there was great
    Elaine, gbFamily trip
    Very good 8.0
    Great staff in all areas
    Started with a delay getting in to the room but the manager quickly sorted a credit to our account t and a few drinks at the bar. The staff were lovely and could not be faulted.
    Elizabeth, gbRomance trip
    Good 6.0
    Overpriced
    Not value for money
    Geoffrey, gb2 night romance trip
    Poor 2.0
    No even a proper apology
    I got this response from the General Manager for my terrible stay at this hotel. He seems to want to lay some blame me (in a very passive/aggressive way) for their bad service and incompetence. Dan, I checked the reservation and I didn't book two rooms in my name and if hotels.com want to check it they can too! Here's what Dan stated: Please accept my sincere apologies for the mix up on your rooms. I did some investigating on this and found out that you booked two rooms in your name. When you arrived, the front desk agent simply checked your ID and noticed that you were already checked in and gave you keys. They missed the other reservation under your name. Thank you so much for letting us know so that we can use this for some additional training with our team. I'm so sorry this happened. Sincerely, Dan
    gb1 night business trip
    Poor 2.0
    When things go wrong...
    I was checked into the wrong room with someone else in bed at the time. Fortunately the occupant was a business associate I knew. But needless to say he was not happy about being woken up at 11.30pm. I left my bags with my colleague in his room while I went back to reception to sort this out and it took a long time to get a new room. When I went back to collect my bags there were 3 people waiting outside the room. The head of security got in my face and asked me why I was in that room because they had no idea who was in there. I told him it was my business colleague and he aggressively told me to leave as this was 'a situation'. I told him who it was but this didn't matter to him. He made my colleague get out of bed and show ID before he would leave. The receptionist told me I would get an apology from the hotel manager. This didn't happen. I understand that mistakes happen but this was a catalogue of errors. The hotel needs to train the staff to handle things better when things go wrong. And the manager needs to at the very least say we got things wrong and apologise.
    gb2 night business trip

    Sheraton Memphis Downtown Hotel

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