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1 room, 2 adults

Excelsior Palace Hotel

5-star5 stars
Great for familiesThis property has good facilities for families.
Via San Michele Di Pagana 8, Rapallo, GE, 16035, Italy

Luxury Rapallo hotel with full-service spa, connected to the convention centre
  • Free buffet breakfast and free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,798 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Room
Great room
Breakfast
Tasty breakfast
Cleanliness
Quite clean

Excelsior Palace Hotel

from £126
  • Classic Room
  • Superior Room
  • Junior Suite
  • Classic Double Room Single Use
  • Superior Double Room Single Use
  • Exclusive Double Room, Sea View
  • Suite, Sea View
  • Classic Triple Room

What’s around Excelsior Palace Hotel

Landmarks

  • On the boardwalk
  • Marina di Rapallo (3-minute walk)
  • San Michele di Pagana (6-minute walk)
  • Pomaro (6-minute walk)
  • Spiaggia pubblica Travello (11-minute walk)
  • Basilica of Sts. Gervasius and Protasius (13-minute walk)
  • Porta delle Saline (13-minute walk)
  • Spiaggetta di Prelo (13-minute walk)

Getting around

  • Genoa (GOA-Cristoforo Colombo) 33-min drive
  • Rapallo Station 15-min walk
  • Santa Margherita Ligure Portofino Station 19-min walk
  • Zoagli Station 9-min drive
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 119 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
Cribs are available free of charge for children up to 3 years old.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed (dogs and cats only) *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 18 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Train station pick-up

Parking

  • Valet parking (limited) *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 2 restaurants
  • 2 coffee shops/cafés
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Bicycle rentals on site
  • Pilates classes on site
  • Scooter/moped rentals on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 6997
  • Conference space size (meters) - 650
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 2
  • Year Built – 1901
  • Lift
  • Safe-deposit box at front desk
  • Rooftop terrace
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Russian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Pillow menu
  • Turndown service
Things to enjoy
  • In-room massage available
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Wellness Center has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

Ristorante Lord Byron – This seafood restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

Eden Roc Lounge – This beachfront seafood restaurant specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open selected days.

Yachting Bar – This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.

Sporting Bar – This poolside bar serves lunch and light fare. A children's menu is available. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Marina on site
  • Spa tub
  • Bicycle rentals on site
  • Pilates classes on site
  • Scooter/moped rentals on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby

Excelsior Palace Hotel’s small print

Also known as

  • Excelsior Palace Hotel Rapallo
  • Excelsior Palace Hotel
  • Excelsior Palace Rapallo
  • Excelsior Palace
  • Hotel Excelsior Palace
  • Excelsior Palace Hotel Hotel
  • Excelsior Palace Hotel Rapallo
  • Excelsior Palace Hotel Hotel Rapallo

Policies

Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed). For more details, please contact the property using the number provided on the booking confirmation email.
Additional policies and fees may apply when booking more than 5 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 2999.99 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October until 30 April.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from June to September.
  • Parking height restrictions apply.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for golf tee times, massage services and spa treatments, and can be made by contacting the property before arrival on the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    • A tax is imposed by the city: From 1 November - 31 March, EUR 0.00 per person, per night. This tax does not apply to children under 15 years of age.
    • A tax is imposed by the city: From 1 April - 31 October, EUR 4.00 per person, per night. This tax does not apply to children under 15 years of age.

    Optional extras

    Valet parking costs EUR 16 per day

    Babysitting/childcare is available for an extra charge

    Pets are allowed for an extra charge of EUR 10 per pet, per day

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Exceptional 9.4 From 305 reviews

    Exceptional 10.0
    Very happy
    Excellent!!!!!!!!!!! The staff are amaZing and super friendly! They helped us and catered for us for everything we wanted. We had a minor issue at the beginning but they quickly sorted it. Very professional. Would definitely recommend and would definitely stay there again.
    Kadija, gb2 night trip with friends
    Fair 4.0
    This hotel has problems.
    Where to begin... We walked to the hotel from the train station. Upon arrival we found that the front door was completely closed off, with a sign directing us back down the hill to the car park entrance. This turned out to be a steep uphill winding road with no pedestrian path, which was very dangerous to walk. As we approached the hotel's rear door, another guest arrived by car. The concierges ignored us and our heavy bags in favour of the other guests, helping them to unload their shopping bags. I presume they looked like better tippers. After checking in we went to our room and drank in the beautiful sea view, just past the adjacent building site and crane. We decided to relax by the outdoor infinity pool that was one of our main reasons for booking this hotel. Unfortunately the outdoor pools and hot tubs were all closed for the winter season - not something that was mentioned in the hotels.com listing, and a shame as the weather was beautiful. Once we decided to sleep, a couple next door had an argument until 1am. They weren't particularly loud, but the lack of soundproofing let us hear every detail. Great for fans of drama, not so great for fans of sleep. The next night we decided to have room service, mainly because neither of us wanted to walk down the dangerous driveway to go into town. The food was nice, but wildly overpriced, even taking normal room service pricing into account. The bed was comfortable. So that was nice. Wouldn't recommend.
    Stephen, gb2 night romance trip
    Exceptional 10.0
    Fabulous long weekend
    Although the hotel is getting ready to close down the pool area shortly the facilities were fine. Free upgrade to sea view was a very nice touch. Staff friendly and gave good recommendations for restaurants. Overall great stay and look forward to returning.
    Sharon, gb3 night romance trip
    Very good 8.0
    Fabulous hotel with character in a great location
    Just lovely - Angelo the concierge is amazingly cool, calm and so knowledgeable. Delighted to be given an upgrade at check in. Nothing is too much trouble for anyone at this hotel. Will return for a third visit in 2019!
    MICHAEL, gb5 night trip
    Exceptional 10.0
    Memorable hotel would be hard to beat!
    Fantastic experience from start to finish beautiful setting outstanding service plush ambience and the views were magnificent thoroughly enjoyed and delighted with our choice. This hotel is the one if you want to feel pampered and indulged.
    Andrew, gbOther trip

    Excelsior Palace Hotel

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