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The Ritz-Carlton, San Juan

5-star5 stars
6961 Ave GobernadoresCarolina00979Puerto Rico

Beachfront Resort in Carolina with spa, casino
  • Free WiFi in the lobby
Very Good8.4
Location
Great location
Beach
Beautiful beach
Service
Fantastic service
Comfort
More comfort would be nice
464See all 464 Hotels.com reviews
From 3,269 reviewsTripAdvisor Traveller Rating

The Ritz-Carlton, San Juan

from £293
  • Club Room, 1 King Bed with Sofa bed, City View
  • Room, 1 King Bed with Sofa bed, City View (Guest)
  • Room, 1 King Bed, Pool View
  • Room, 1 King Bed with Sofa bed, Ocean View (Guest)
  • Room, 1 King Bed, Balcony, Oceanfront (Guest)
  • Junior Suite, 1 King Bed, Pool View
  • Club Room, 2 Double Beds, City View
  • Room, 2 Queen Beds, Ocean View (Guest)
  • Room, 2 Queen Beds, Pool View
  • Room, 2 Queen Beds, City View (Guest)
  • Room, 2 Queen Beds, Balcony, Oceanfront

About The Ritz-Carlton, San Juan

Location.
This Carolina hotel is in Puerto Rico’s Isla Verde resort district, 2.8 miles (4.5 kilometers) from Ocean Park and within 4 miles (6.4 kilometers) of the Jose Miguel Agrelot Coliseum, and the Museum of History, Anthropology, and Art.

Hotel Features.
The Ritz-Carlton, San Juan, has a tennis court, a children's club, a health club, and an outdoor pool, and there are beach/pool sun loungers, umbrellas, and towels available. Beach cabanas (surcharge) are also available. There is a full-service spa with a spa tub, steam room, massages, and 11 treatment rooms. Guests have access to nearby golfing and personal watercraft.

This 9-story Carolina property includes 30,000 square feet of conference and banquet facilities, including an 11,840 square-foot ballroom. Wedding services are available as well as a concierge desk. Guest can access wireless (high-speed) Internet for a surcharge. The Ritz-Carlton, San Juan, has 5 restaurants, a bar/lounge, and a poolside bar. There is also a casino on site.

Guestrooms.
Ritz-Carlton guestrooms and suites feature premium bedding, pillowtop mattresses, and down comforters with hypoallergenic bedding available. Rooms have climate control and air-conditioning as well as CD players, 37-inch flat-panel televisions, and laptop-compatible in-room safes. Rooms have clock radios, desks, and wireless Internet access (surcharge). Bathrooms have phones, complimentary toiletries, hair dryer, makeup/shaving mirrors, scales, and bathrobes. There is a minibar with complimentary bottled water, and an iron/ironing board, cribs/infant beds, and rollaway beds are available. In-room childcare (surcharge) as well as daily housekeeping are available. All guestrooms are non-smoking.

At a glance

Key facts

Hotel size

  • This hotel has 416 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 4 PM-3:30 AM
  • Check-out time is 11 AM
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • WiFi in rooms *

Transport

Parking

  • Valet parking *
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 5 restaurants
  • 4 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach cabanas (surcharge)
  • Beach sunloungers
  • Outdoor pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Casino
  • Beach umbrellas
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
Working away
  • Business centre
  • Conference space
  • Meeting rooms 10
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • 37-inch flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Recreation

On Site

  • Outdoor tennis courts - 2
  • Sauna
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby

The Ritz-Carlton, San Juan’s small print

Also known as

  • Ritz-Carlton San Juan Hotel
  • Ritz Carolina
  • The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
  • Ritz-Carlton San Juan
  • Ritz-Carlton San Juan Hotel, Spa And Casino
  • Ritz Carlton Carolina
  • Carolina Ritz Carlton
  • Ritz Carlton Puerto Rico
  • Ritz-Carlton San Juan Hotel Isla Verde
  • The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
  • Ritz-Carlton San Juan Hotel Isla Verde

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 18 per cent of room rate

Resort fee inclusions:

  • Fitness centre access
  • Internet access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Self-parking costs USD 21.00 per day with in/out privileges

Valet parking costs USD 28.00 per day with in/out privileges

Children's club access is available for an extra charge

WiFi is available in guestrooms for USD 18 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Ritz-Carlton, San Juan

Landmarks

  • On the beach
  • Carolina Beach (12-minute walk)
  • Barbosa Park - 2.6 mi / 4.1 km
  • Puerto Rico Convention Center - 6 mi / 9.7 km
  • San Juan Gate - 7.6 mi / 12.2 km
  • San Juan Cathedral - 8 mi / 12.9 km
  • La Fortaleza - Palacio de Santa Catalina - 8.2 mi / 13.2 km
  • Hiram Bithorn Stadium - 6.4 mi / 10.3 km

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) 8-min drive
  • Self parking (surcharge)
  • Valet parking (surcharge)

Recent reviews

Very Good 8.4 From 464 reviews

The Ritz-Carlton, San Juan
Exceptional10.0
A truly pleasurable experience!
The missus and I spent a couple of days after a business meeting in San Juan. The food was of a very high standard (BLT had one of the nicest rib eyes ever!) and the staff did absolutely everything to make our stay as comfortable as possible. We'll definitely be returning in the near future.
Kenechi, gb3 night romance trip
The Ritz-Carlton, San Juan
Good6.0
Decepcionante
Adoramos Porto Rico, mas não ficaríamos nesse hotel de novo. Os quartos são limpos e confortáveis. Os quartos com "vista para a cidade" dão para o aeroporto internacional, mas o barulho não é problema. Os funcionários na recepção foram extremamente prestativos e solidários quando nossa bagagem foi extraviada no voo para lá e quando quisemos fazer um passeio até uma das ilhas secundárias. Fora isso, as instalações e o padrão do atendimento não justificam os valores cobrados pelo quarto e pela taxa do resort. A praia é mediana, pelos padrões porto-riquenhos e as opções de jantar são limitadas, não possuem charme e são caras. Ao chegarmos tarde da noite no aeroporto, o transporte que havíamos solicitado do hotel não foi nos pegar (nos deram a ida até o aeroporto de graça no fim das férias). Nos perguntaram se estaríamos comemorando alguma data especial durante nossa estadia e falei de nosso aniversário de casamento. Só que não fizeram nada até eu avisar, já no dia seguinte, que a data havia passado em branco. Ficamos em outros dois hotéis Ritz Carlton nos últimos dois anos (Grande Caimão e Nova York).
This review has been translated by us from English
Original review:
"Disappointing"
We loved Puerto Rico but would not stay at this hotel again. The rooms are clean and comfortable. The "City View" rooms face the international airport but noise was not a problem. The staff at the concierge desk were extremely helpful and supportive both when one of our bags was lost on the inbound flight and when we wanted to make a trip to one of the outer islands. Otherwise the facilities and the standards of service do not warrant the level of the room price and daily resort fee. The beach is average by Puerto Rican standards and the choice of dining is limited, unauthentic and expensive. On our arrival late at night at the airport the transport which we had asked the hotel to organise failed to meet us (we were given a free ride back to the airport at the end of the holiday). We were asked whether we were marking any special event during our stay and I advised the hotel of the date of our wedding anniversary which they then failed to recognise in any way whatsoever until the following day when I pointed out what had happened. We have stayed at two other Ritz Carlton properties in the last two years (Grand Cayman and New York).
Jonathan, gb10 night family trip

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The Ritz-Carlton, San Juan

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