Guests
All properties in San Andrés Cholula, Puebla, Mexico

Santo Refugio Heritage Hotel

3.5-star hotel with indoor pool, near Great Pyramid of Cholula

  • Free WiFi and free parking
From
£67

Image gallery

  • Lobby Sitting Area
  • Lobby Sitting Area
  • Indoor Pool
  • Design Room - Bathroom Sink
  • Lobby Sitting Area
Lobby Sitting Area. Image 1 of 30.
1 / 30Lobby Sitting Area
Santiago Momoxpan, San Andrés Cholula, 72775, PUE, Mexico
10.0.Exceptional.
See all 5 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and COVID-19 Guidelines (WHO) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly

Property highlights

Main amenities

  • 4 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • 2 meeting rooms

For families

  • Children's pool
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • Great Pyramid of Cholula - 35-min walk
  • FINSA - 4.4 mi / 7.1 km
  • Triangulo Las Animas Shopping Center - 5 mi / 8.1 km
  • Metropolitan Auditorium - 6.3 mi / 10.2 km
  • Zocalo Square - 7.1 mi / 11.4 km
  • Puebla Cathedral - 7.2 mi / 11.6 km

Book this property and collect stamps after your stay

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Enter dates for 2 guests

Guests
  • Design Room
  • Design Double Room

Location

Santiago Momoxpan, San Andrés Cholula, 72775, PUE, Mexico
  • Great Pyramid of Cholula - 35-min walk
  • FINSA - 4.4 mi / 7.1 km
  • Triangulo Las Animas Shopping Center - 5 mi / 8.1 km

What’s around

Landmarks

  • Great Pyramid of Cholula - 35-min walk
  • FINSA - 4.4 mi / 7.1 km
  • Triangulo Las Animas Shopping Center - 5 mi / 8.1 km
  • Metropolitan Auditorium - 6.3 mi / 10.2 km
  • Zocalo Square - 7.1 mi / 11.4 km
  • Puebla Cathedral - 7.2 mi / 11.6 km
  • Puebla Convention Center - 8.4 mi / 13.5 km
  • Cuauhtemoc Stadium - 9.4 mi / 15.1 km
  • Val´Quirico - 11.3 mi / 18.2 km

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) 20-min drive
  • Puebla–Cholula Tourist Train Terminal 27-min drive

At a glance

Hotel size

  • This hotel has 4 rooms

Arriving/leaving

  • Check-in time 8:00 AM-9:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only*
  • 1 per room (up to 55 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • On-site parking is limited
  • On-site carport and garage
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Microwave in a common area

Things to do

  • Indoor pool
  • Children's pool
  • Pool sunloungers
  • Pool umbrellas

Working away

  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (feet) - 861
  • Conference space size (meters) - 80

Services

  • Front desk (limited hours)
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Porter

Facilities

  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby

Languages Spoken

  • English
  • Italian
  • Spanish

In the room

Home comforts

  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Fees & policies

Optional extras

  • Breakfast costs between MXN 195 and MXN 410 for adults, and MXN 95 and MXN 225 for children (approximately)

PetsPay at property

  • Pet deposit: MXN 1500 per stay
  • Pets are allowed for an extra charge of MXN 250 per pet, per day
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation to request a pet-friendly room

ParkingPay at property

  • RV/bus/lorry parking is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:00 AM to 9:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts Visa, Mastercard, debit cards and cash.

Also known as

  • Santo Refugio Heritage
  • Santo Refugio Heritage Hotel Hotel
  • Santo Refugio Heritage Hotel San Andrés Cholula
  • Santo Refugio Heritage Hotel Hotel San Andrés Cholula
  • Santo Refugio Heritage
  • Santo Refugio Heritage Hotel Hotel
  • Santo Refugio Heritage Hotel San Andrés Cholula
  • Santo Refugio Heritage Hotel Hotel San Andrés Cholula

*See fees & policies for additional details or extra charges

FAQs

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
  • Yes, there's an indoor pool and a children's pool. Guests have pool access from 7:00 AM to 9:30 PM.
  • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 25 kg per pet. There's a charge of MXN 250 per pet, per day, and there's also a deposit of MXN 1500 per stay. Service animals are exempt from fees.
  • You can check in from 8:00 AM - 9:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
  • Yes, there's an on-site restaurant. Nearby restaurants include Los Sonorenses (2.1 mi), La Pringá (2.1 mi) and Karma Bagels (2.2 mi).
  • Santo Refugio Heritage Hotel has an indoor pool and a garden, as well as access to a nearby indoor pool.
10.0.Exceptional.
  • 10.0.Exceptional

    Muy agradable estancia, el personal con todo genero de atenciones

    Agustin, 1 night family trip, Aug 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    El lugar es muy agradable; la ambientación en las habitaciones es excepcional.

    1 night family trip, Mar 31, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    La atención de todos fue excelente Una muy grata sorpresa Por supuesto que volvere A mi hija le encanto !!!!!

    1 night family trip, Mar 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente atención personal y las instalaciones de 5 estrellas

    Luis Raul, 1 night trip, Aug 1, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    1 night trip, Dec 7, 2019

    Verified Expedia guest review

See all 5 reviews