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All properties in Chester, United Kingdom
1 room, 2 adults

The Queen at Chester, BW Premier Collection

4-star4 stars
City Rd, Chester, England, CH1 3AH, United Kingdom

4-star hotel with restaurant, near Chester Racecourse
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Service was not great. I was trying to conatct them since 5 days . Customer service iss…Jul 29, 2020
  • Have stayed here a few times when visitiing Chester, but due to Covid restrictions, all…Jul 28, 2020

The Queen at Chester, BW Premier Collection

from £71
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 Single Bed, Non Smoking
  • Executive Room, 1 Double Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking
  • Executive Room, 2 Single Beds, Non Smoking
  • Family Room, Multiple Beds, Non Smoking
  • Superior Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking

What’s around The Queen at Chester, BW Premier Collection


  • Heart of Chester
  • Chester Racecourse - 22-minute walk
  • Chester City Walls - 16-minute walk
  • Chester Cathedral - 16-minute walk
  • University of Chester - 22-minute walk
  • Grosvenor Park - 12-minute walk
  • Eastgate Clock - 12-minute walk
  • The Rows of Chester - 13-minute walk

Getting around

  • Manchester (MAN) 42-min drive
  • Liverpool (LPL-John Lennon) 43-min drive
  • Chester Station 1-min walk
  • Bache Station 27-min walk
  • Ellesmere Port Station 10-min drive
  • Free train station pick-up

At a glance

Key facts

Hotel size

  • This hotel has 128 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms



  • Free train station pick-up


  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness facilities
Working away
  • Business centre
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • In-room accessibility
Languages Spoken
  • Czech
  • English
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Romanian
  • Slovak
  • Spanish
  • Welsh

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Digital TV channels
Stay connected
  • Free WiFi
  • Free local calls
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Kings Quarters – This restaurant serves breakfast and dinner.

Cocktail Bar – On-site restaurant. Guests can enjoy drinks at the bar.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

The Queen at Chester, BW Premier Collection’s small print

Also known as

  • Hallmark Hotel The Queen
  • Chester Hotel Queen
  • Queen Hotel Chester
  • Queens Hotel Chester
  • Hallmark Hotel Queen Chester
  • Hallmark Hotel Queen
  • Hallmark Queen Chester
  • Hallmark Queen
  • Hallmark Hotel The Queen
  • Hallmark Hotel The Queen Chester
  • The Queen at Chester, BW Premier Collection Hotel
  • Hallmark Hotel The Queen Chester
  • The Queen at Chester, BW Premier Collection Chester
  • The Queen at Chester, BW Premier Collection Hotel Chester
  • The Queen at Chester, BW Premier Collection Hotel
  • The Queen at Chester, BW Premier Collection Chester
  • Queens Hotel Chester
  • Chester Hotel Queen
  • The Queen at Chester, BW Premier Collection Hotel Chester
  • Premier Queen Hotel
  • Queen Hotel Chester


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

The property affirms that it follows sanitisation practices of We Care Clean - Best Western guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self-parking costs GBP 15 per night

English breakfast is offered for an extra charge of GBP 17.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Queen at Chester, BW Premier Collection

  • Does The Queen at Chester, BW Premier Collection offer free cancellation for a full refund?
    Yes, The Queen at Chester, BW Premier Collection does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at The Queen at Chester, BW Premier Collection?
    Yes. Self-parking costs GBP 15 per night.
  • Are pets allowed at The Queen at Chester, BW Premier Collection?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at The Queen at Chester, BW Premier Collection?
    You can check in from 3:00 PM to anytime. Check-out time is 11 AM.
  • Are there restaurants at or near The Queen at Chester, BW Premier Collection?
    Yes, there's an on-site restaurant. Nearby restaurants include Town Crier (1-min walk), Siam (5-min walk) and Old Harkers Arms (5-min walk).

Recent reviews

Very good 8.4 From 656 reviews

Exceptional 10.0
Top hotel in chester
Great hotel very clean great location, friendly staff,i would definitely stay here again!
Ben, gb1 night trip with friends
Exceptional 10.0
Peter, gb1 night business trip
Very good 8.0
Short break
Enjoyed our break. Would return Appreciated the room upgrade which improved value for money
David, gb3 night family trip
Exceptional 10.0
Mid-week break
Alan, gb2 night trip
Exceptional 10.0
Great relaxing stay.
Stayed here for my husbands 40th. Beautiful decor, great staff, amazing breakfast will book again. Great location to town centre.
rosalind, gb1 night trip
Good 6.0
Loved the breakfast. The room was comfortable but set up for one. We didn’t have a hotel guide in the room unfortunately as we thought we might order room service. On the whole the room was quirky, interesting and comfortable.
Nikki, gb1 night trip
Exceptional 10.0
Good service, friendly staff
Good service and good size room. A little tired looking but lots of character. Breakfast good except no Marmite now!
Roger, gb1 night business trip
Fair 4.0
Would not recommend.
From the pictures the hotel looked lovely, very grand reception, nice spiralling staircase, rooms looked nice too. I booked an executive room as some of the photos of the standard rooms looked very basic. We got to our room and although the room description specified bathtub/shower combo, we were given an accessible room, with a large open shower with supports etc. I called reception to check if it was an executive room, besides the bathroom situation it was very dated, small and pretty basic really. They confirmed it was an executive room, they could move me to a non accessible room but could not guarantee a bath, so we left it. The room was also ice cold on arrival. The breakfast was one of the worst I’ve had, I stay away with work 2-3 times a week all over the country. The majority of the buffet items were burnt, the toaster could not be adjusted and all toast was coming out black, the juice was highly watered down and it seemed one was a mix of juices. I had to ask for flora spread, the pastries were all dry and hard, we went at around 0915. I heard many guests around me complaining too. The hotel itself is lovely, but rooms very dated and not what you would expect for the price! Terrible breakfast, luckily I used my hotel rewards to book, if I had paid full price I would ask for at least a partial refund. Not good value for money at all.
Jon, gb1 night trip
Exceptional 10.0
Fabulous hotel and stay
Seconds from train station, 10 mins walk to town centre, amazing building with great shared seating areas inside and outside. Nice and clean. All staff friendly and very helpful. Standard breakfast, would prefer to have a pot of tea rather than tea served in a cup on arrival.
Susan, gb2 night trip with friends
Exceptional 10.0
Nice staff throughout always happy
Ray, gb1 night trip

The Queen at Chester, BW Premier Collection

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