Hotel Chicago Downtown, Autograph Collection
Riverfront hotel with restaurant, near Chicago Riverwalk
- Free Internet in the lobby
Location
Great location
Service
Fantastic service
Cleanliness
Clean
Wellness
Wellness & sports facilities could be improved
Hotel Chicago Downtown, Autograph Collection
from £70- Concierge Level, 1 King Bed
- Deluxe Room
- Run of House
- Room, 2 Beds
- Room, 1 Queen Bed
- Room, 2 Queen Beds
Recent reviews
Superb 9.0 From 1,203 reviews
Very good
Good hotel and stay
Great location and modern hotel. Very friendly staff and comfortable bed. Only issue was our room was paper thin could hear everything from next room.
Victoria, gb4 night romance trip
Fair
Very Bad check in practice.
Check in sucked. We arrived promptly at 4:00pm for check in after driving for two hours. We were told no rooms were available. As we questioned further about how long we would have to wait we were told that they give special late check out privileges to their “premier” members and our wait time could be up to five hours. We were told we could wait in lobby or the bar. I was furious as were the rest of my family members who were with me. We complained to the lady who just kept telling us their was nothing that could be done. I told her that was unacceptable and would need to speak to a supervisor for a refund. Within 15 minutes two rooms suddenly became available however they were not what we reserved. But good enough. Very bad business practices. The rooms itself were very nice. The buffet breakfast was nothing to write home about.
Tracy, us1 night family trip
Exceptional
I really enjoyed myself. The location was perfect. The bar in the lobby had very good drinks.
Latoya, us2 night trip
Exceptional
Mini friends vaca
Door man was super helpful! Everyone was very nice and the location was great close to alot of stuff!!
Tasha, us1 night trip
Poor
Terrible
The room seemed dusty like the hvac unit wasn’t serviced the room was organized but the bed was lumpy sheets were dirty Woke up terrible and noticed curly little black hairs on sheets that clearly weren’t mine I mentioned it to the clerk at the desk but at no time received no answers or apologies I was way too tired to complain And just wanted to go home , I feel I should have been comp something a simple we are sorry something , but nothing and so With that i will not ever stay or recommend this hotel to anyone i feel that staff is probably overwhelmed and underpaid and the owners simply Just dont care About there Guest and put profits over everything else!
GARY, us1 night trip
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