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Serena Inn & Suites - Rapid City
Convenient for Rushmore Mall
- Free on-the-go breakfast, free WiFi and free parking
- Collect stamps
- Price Guarantee
From
£75
Price available on 24 May 2022Restrictions related to your trip
This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
2124 N Lacrosse St, Rapid City, 57701, SD, United States of America
6.4.Good.917 verified Hotels.com guest reviews
Good value for money in this market. Room was comfortable and clean. Breakfast was pretty…
May 13, 2022
They don’t even provide coffee.
Apr 30, 2022
Official standards
This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Property confirms they are implementing enhanced cleaning measures
Guests rated location
Convenient192 positive mentions
Easy parking143 positive mentions
Quiet140 positive mentions
Safe125 positive mentions
Dining options111 positive mentions
- Free breakfast
- Free parking
- Free WiFi
- Pet-friendly
- Gym
- Non-smoking
Property highlights
Main amenities
- 114 smoke-free guestrooms
- Housekeeping (on request)
- Fitness centre
- 24-hour front desk
- Air conditioning
- Front desk safe
For families
- Private bathroom
- Separate sitting area
- Television
- Free toiletries
- Hair dryer
- Cable TV service
What’s around
- Rushmore Mall - 11-minute walk
- Pirate's Cove Adventure Golf - 11-minute walk
- Journey Museum & Learning Center - 40-minute walk
- Central States Fairgrounds - 43-minute walk
- South Dakota School of Mines and Technology - 2.4 mi / 3.9 km
- Main Street Square - 2.9 mi / 4.6 km
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Room
- Room
- Room
- Basic Room
- Basic Room
- Room
- Executive Studio Suite
What’s around
Landmarks
- Rushmore Mall - 11-minute walk
- Pirate's Cove Adventure Golf - 11-minute walk
- Journey Museum & Learning Center - 40-minute walk
- Central States Fairgrounds - 43-minute walk
- South Dakota School of Mines and Technology - 2.4 mi / 3.9 km
- Main Street Square - 2.9 mi / 4.6 km
- Rushmore Plaza Civic Center - 2.5 mi / 4 km
- Berlin Wall Exhibit - 2.7 mi / 4.3 km
- Art Alley - 3 mi / 4.8 km
- Museum of the American Bison - 3 mi / 4.8 km
- Monument Health - 4.3 mi / 7 km
Getting around
- Rapid City, SD (RAP-Rapid City Regional) 22-min drive
map
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2124 N Lacrosse St, Rapid City, 57701, SD, United States of America
At a glance
Hotel size
- This hotel has 114 rooms
Arriving/leaving
- Check-in time 3:00 PM-3:00 AM
- Check-out time is 11:00 AM
Restrictions related to your trip
- This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Special check-in instructions
Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- Pets allowed (dogs only)*
- Service animals welcome
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free on-site self-parking
- On-site parking includes off-street options
Other information
- Smoke-free property
In the hotel
Food and drink
- Free on-the-go breakfast daily
Things to do
- Fitness facilities
Services
- 24-hour front desk
Facilities
- Safe-deposit box at front desk
- Television in common areas
Accessibility
- Accessible bathroom
- Roll-in shower
- Assistive listening devices available
- Wheelchair-accessible registration desk
- Handrails in hallways
- Handrails in stairways
Languages Spoken
- English
In the room
Home comforts
- Air conditioning
- Iron/ironing board (on request)
Things to enjoy
- Separate sitting area
Freshen up
- Private bathroom
- Bath with shower
- Free toiletries
- Hair dryer
Be entertained
- 42-inch flat-screen TV
- Cable TV channels
Stay connected
- Desk
- Free WiFi
- Free local calls
More
- In-room safe
Fees & policies
PetsPay at property
You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
- Service animals exempt from fees
- Pets are allowed for an extra charge of USD 15 per pet, per day
Hygiene & cleanliness
This property advises that enhanced cleaning measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector and window guards on site.
This property accepts credit cards, debit cards and cash.
Also known as
- Serena Inn Suites Rapid City
- Serena Inn Suites Rapid City
- Serena Inn & Suites Rapid City
- Serena Inn & Suites - Rapid City Hotel
- Serena Inn & Suites - Rapid City Rapid City
- Serena Inn & Suites - Rapid City Hotel Rapid City
- Serena Inn & Suites Rapid City
- Serena Inn & Suites - Rapid City Hotel
- Serena Inn & Suites - Rapid City Rapid City
- Serena Inn & Suites - Rapid City Hotel Rapid City
Also known as
- Serena Inn Suites Rapid City
- Serena Inn Suites Rapid City
- Serena Inn & Suites Rapid City
See more
*See fees & policies for additional details or extra charges
FAQs
- This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
- Yes, there's free self parking.
- Yes, dogs are welcome. There's a charge of USD 15 per pet, per day. Service animals are exempt from fees.
- You can check in from 3:00 PM - 3:00 AM. Check-out time is 11:00 AM.
- Yes. Nearby restaurants include Philly Ted's Cheesesteaks (9-min walk), The Millstone (9-min walk) and Pacific Rim Cafe (10-min walk).
- Maintain your daily exercise routine at the gym.
6.4.Good.917 verified Hotels.com guest reviews
- 6.0.Good
Ok for the price
John, 1 night business trip, Mar 26, 2022
Verified Hotels.com guest review
- 2.0.Poor
Absolute nightmare. Avoid at all costs.
This was the worst hotel experience I've ever had. First, the receptionist was missing for 40 mins. The call number for help just rang the front desk where we were waiting which was vacant. Myself and 9 other guests waited together to check in. When the receptionist finally arrived she said that my hotels.com booking wasn't valid even though I had a confirmation email and a charge on my credit card. Then she proceeded to tell me that my credit card was invalid and I'd have to use another one. I explained that I already paid but she told me that wasn’t going to work and she needed to charge the room and an incidental fee. I gave her another business credit card that I had used earlier that day. She said that it came up as declined with a fraudulent alert. We try again and same issue. She suggests that I call hotels.com to cancel my booking so she can charge me again using another payment. I explain how that doesnt make sense since I already paid for the room and I need to use one of my business credit cards since its a work expense. She still tells me to cancel the room. I call hotels.com customer service and my bank. Hotels.com explains that what she is asking for isn't possible or necessary. My bank looks at the charge attempts and sees that she typed in the wrong expiration date six times which caused the alert on both my cards! Two hours later I finally get checked into the filthiest room in the most rude incompetent staffed hotel I've ever been.
1 night business trip, Mar 17, 2022
Verified Hotels.com guest review
- 2.0.Poor
Trash.
1 night family trip, Mar 12, 2022
Verified Hotels.com guest review
- 8.0.Very good
Good room for a good price
We have stayed here before. I believe a segment of the hotel is still under construction. Clean place, fresh coffee, clean rooms... beds were a bit too firm for my liking. Someone kept putting a sock on our door handle so that was a bit shady
Edward, 1 night trip, Feb 19, 2022
Verified Hotels.com guest review
- 4.0.Fair
Not that great
Room smelled like mold, stain on floor, no blankets on bed, stain on sheets, no breakfast.
2 night business trip, Feb 18, 2022
Verified Hotels.com guest review
- 2.0.Poor
It was very out dated no towels wash rags for showering . No breakfast
Heather, 1 night romance trip, Feb 4, 2022
Verified Expedia guest review
- 8.0.Very good
In and out
My stay was a a brief one during the stock show and rodeo the staff where great , accommodations were fine it was a good weekend.
2 night trip, Feb 4, 2022
Verified Hotels.com guest review
- 2.0.Poor
Caution - not excellent
Mold around the toilet, barely any hot water, some things didn’t work properly and the bed was very uncomfortable.
Brian, 1 night family trip, Feb 4, 2022
Verified Hotels.com guest review
- 4.0.Fair
It was clean but when we got there the attendant a you g man wearing a filthy black hoodie. Locked himself out of the front desk and had to hop over the counter. Go to our room it was freezing cold, only 1 bath towel and 1 hand towel and wash cloth. 2 new rolls toilet paper but none in the dispenser. Keys did not work first 2 nights we came back. No housekeeping down during stay which i get with covid but we had to go to the desk to get towels each day. This should have been told to me on check in or had a sign post it.
Richard, 3 night romance trip, Jan 27, 2022
Verified Expedia guest review
- 4.0.Fair
Knuckle Up, Bring Your own
There was a fist fight the first two nights we was here. They did comp us a half put together suite which the manager charged us more for when asked to continue our stay. Only reason we was gonna continue stay was the price, it fit our budget. I like clean windows, every window in this place looks like the picture. Every corner in the bathroom looks like the picture. Maid service was super unfriendly. In the room, it was fair. Comforters we’re not great. Thankfully we brought our own. Towels are the scratching type, thankfully we brought our own. No pool, no spa. The laundry room is broke down. So we had to drive and clean our towels and clothes.
Mercy, 2 night family trip, Jan 14, 2022
Verified Hotels.com guest review