Guests
All properties in Rapid City, South Dakota, United States of America

Serena Inn & Suites - Rapid City

Convenient for Rushmore Mall

  • Free on-the-go breakfast, free WiFi and free parking
From
£75

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

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1 / 13Room - Guest Room
2124 N Lacrosse St, Rapid City, 57701, SD, United States of America
6.4.Good.
  • Good value for money in this market. Room was comfortable and clean. Breakfast was pretty…

    May 13, 2022

  • They don’t even provide coffee.

    Apr 30, 2022

See all 917 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures

Guests rated location

Convenient
Easy parking
Quiet
Safe
Dining options
  • Free breakfast
  • Free parking
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 114 smoke-free guestrooms
  • Housekeeping (on request)
  • Fitness centre
  • 24-hour front desk
  • Air conditioning
  • Front desk safe

For families

  • Private bathroom
  • Separate sitting area
  • Television
  • Free toiletries
  • Hair dryer
  • Cable TV service

What’s around

  • Rushmore Mall - 11-minute walk
  • Pirate's Cove Adventure Golf - 11-minute walk
  • Journey Museum & Learning Center - 40-minute walk
  • Central States Fairgrounds - 43-minute walk
  • South Dakota School of Mines and Technology - 2.4 mi / 3.9 km
  • Main Street Square - 2.9 mi / 4.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room
  • Room
  • Room
  • Basic Room
  • Basic Room
  • Room
  • Executive Studio Suite

What’s around

Landmarks

  • Rushmore Mall - 11-minute walk
  • Pirate's Cove Adventure Golf - 11-minute walk
  • Journey Museum & Learning Center - 40-minute walk
  • Central States Fairgrounds - 43-minute walk
  • South Dakota School of Mines and Technology - 2.4 mi / 3.9 km
  • Main Street Square - 2.9 mi / 4.6 km
  • Rushmore Plaza Civic Center - 2.5 mi / 4 km
  • Berlin Wall Exhibit - 2.7 mi / 4.3 km
  • Art Alley - 3 mi / 4.8 km
  • Museum of the American Bison - 3 mi / 4.8 km
  • Monument Health - 4.3 mi / 7 km

Getting around

  • Rapid City, SD (RAP-Rapid City Regional) 22-min drive
map
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2124 N Lacrosse St, Rapid City, 57701, SD, United States of America

At a glance

Hotel size

  • This hotel has 114 rooms

Arriving/leaving

  • Check-in time 3:00 PM-3:00 AM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking includes off-street options

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free on-the-go breakfast daily

Things to do

  • Fitness facilities

Services

  • 24-hour front desk

Facilities

  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • Roll-in shower
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Handrails in hallways
  • Handrails in stairways

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath with shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • In-room safe

Fees & policies

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 15 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

  • Serena Inn Suites Rapid City
  • Serena Inn Suites Rapid City
  • Serena Inn & Suites Rapid City
  • Serena Inn & Suites - Rapid City Hotel
  • Serena Inn & Suites - Rapid City Rapid City
  • Serena Inn & Suites - Rapid City Hotel Rapid City
  • Serena Inn & Suites Rapid City
  • Serena Inn & Suites - Rapid City Hotel
  • Serena Inn & Suites - Rapid City Rapid City
  • Serena Inn & Suites - Rapid City Hotel Rapid City

*See fees & policies for additional details or extra charges

FAQs

  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, dogs are welcome. There's a charge of USD 15 per pet, per day. Service animals are exempt from fees.
  • You can check in from 3:00 PM - 3:00 AM. Check-out time is 11:00 AM.
  • Yes. Nearby restaurants include Philly Ted's Cheesesteaks (9-min walk), The Millstone (9-min walk) and Pacific Rim Cafe (10-min walk).
  • Maintain your daily exercise routine at the gym.
6.4.Good.
  • 6.0.Good

    Ok for the price

    John, 1 night business trip, Mar 26, 2022

    Verified Hotels.com guest review

  • 2.0.Poor

    Absolute nightmare. Avoid at all costs.

    This was the worst hotel experience I've ever had. First, the receptionist was missing for 40 mins. The call number for help just rang the front desk where we were waiting which was vacant. Myself and 9 other guests waited together to check in. When the receptionist finally arrived she said that my hotels.com booking wasn't valid even though I had a confirmation email and a charge on my credit card. Then she proceeded to tell me that my credit card was invalid and I'd have to use another one. I explained that I already paid but she told me that wasn’t going to work and she needed to charge the room and an incidental fee. I gave her another business credit card that I had used earlier that day. She said that it came up as declined with a fraudulent alert. We try again and same issue. She suggests that I call hotels.com to cancel my booking so she can charge me again using another payment. I explain how that doesnt make sense since I already paid for the room and I need to use one of my business credit cards since its a work expense. She still tells me to cancel the room. I call hotels.com customer service and my bank. Hotels.com explains that what she is asking for isn't possible or necessary. My bank looks at the charge attempts and sees that she typed in the wrong expiration date six times which caused the alert on both my cards! Two hours later I finally get checked into the filthiest room in the most rude incompetent staffed hotel I've ever been.

    1 night business trip, Mar 17, 2022

    Verified Hotels.com guest review

  • 2.0.Poor

    Trash.

    1 night family trip, Mar 12, 2022

    Verified Hotels.com guest review

  • 8.0.Very good

    Good room for a good price

    We have stayed here before. I believe a segment of the hotel is still under construction. Clean place, fresh coffee, clean rooms... beds were a bit too firm for my liking. Someone kept putting a sock on our door handle so that was a bit shady

    Edward, 1 night trip, Feb 19, 2022

    Verified Hotels.com guest review

  • 4.0.Fair

    Not that great

    Room smelled like mold, stain on floor, no blankets on bed, stain on sheets, no breakfast.

    2 night business trip, Feb 18, 2022

    Verified Hotels.com guest review

  • 2.0.Poor

    It was very out dated no towels wash rags for showering . No breakfast

    Heather, 1 night romance trip, Feb 4, 2022

    Verified Expedia guest review

  • 8.0.Very good

    In and out

    My stay was a a brief one during the stock show and rodeo the staff where great , accommodations were fine it was a good weekend.

    2 night trip, Feb 4, 2022

    Verified Hotels.com guest review

  • 2.0.Poor

    Caution - not excellent

    Mold around the toilet, barely any hot water, some things didn’t work properly and the bed was very uncomfortable.

    Brian, 1 night family trip, Feb 4, 2022

    Verified Hotels.com guest review

  • 4.0.Fair

    It was clean but when we got there the attendant a you g man wearing a filthy black hoodie. Locked himself out of the front desk and had to hop over the counter. Go to our room it was freezing cold, only 1 bath towel and 1 hand towel and wash cloth. 2 new rolls toilet paper but none in the dispenser. Keys did not work first 2 nights we came back. No housekeeping down during stay which i get with covid but we had to go to the desk to get towels each day. This should have been told to me on check in or had a sign post it.

    Richard, 3 night romance trip, Jan 27, 2022

    Verified Expedia guest review

  • 4.0.Fair

    Knuckle Up, Bring Your own

    There was a fist fight the first two nights we was here. They did comp us a half put together suite which the manager charged us more for when asked to continue our stay. Only reason we was gonna continue stay was the price, it fit our budget. I like clean windows, every window in this place looks like the picture. Every corner in the bathroom looks like the picture. Maid service was super unfriendly. In the room, it was fair. Comforters we’re not great. Thankfully we brought our own. Towels are the scratching type, thankfully we brought our own. No pool, no spa. The laundry room is broke down. So we had to drive and clean our towels and clothes.

    Mercy, 2 night family trip, Jan 14, 2022

    Verified Hotels.com guest review

See all 917 reviews