The Fives Oceanfront - Puerto Morelos

Photo gallery for The Fives Oceanfront - Puerto Morelos

Primary image
On the beach, white sand, beach cabanas, sun-loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers

Overview of The Fives Oceanfront - Puerto Morelos

The Fives Oceanfront - Puerto Morelos

4.5 star property
Upmarket beachfront resort with spa, near Ojo de Agua Beach

8.4/10 Very good

88 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Air conditioning
The price is £218
Price available on 19/8/2022
Map
Av. Javier Rojo Gomez Sm 002 Mza 25 Lt 1, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach cabanas
  • Beach sunloungers
Feel at home
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Maroma Beach - 31 min drive
  • Ventura Park Cancun - 27 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24.2 miles/39 km

About this property

The Fives Oceanfront - Puerto Morelos

At The Fives Oceanfront - Puerto Morelos, you can spend time at the beach enjoying cabanas, beach umbrellas and beachside drinks, plus you'll have access to on-site scuba-diving, snorkelling and sailing. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Dining choices include 3 restaurants, and the 3 bars/lounges are great places to grab a cold drink. Other features of this luxurious resort include a rooftop terrace, a poolside bar and a hot tub.

All-inclusive

All-inclusive room rates at The Fives Oceanfront - Puerto Morelos are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 94 units

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 15 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Wi-Fi (speed: 25+ Mbps) in rooms*

Parking

  • Secured on-site self-parking (USD 10 per night)
  • Secured on-site valet parking (USD 10 per night)
  • On-site parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 3 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Childcare in room (surcharge)
  • Lifeguard on site

What to do

  • On the beach
  • Beach club (surcharge)
  • Ecotours
  • Sailing
  • Scuba diving
  • Snorkelling
  • Winery release events
  • Fishing
  • Bike rentals nearby
  • Surfing/body boarding nearby
  • Zip-lining nearby
  • Whale watching nearby

Working away

  • 24-hour business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2019
  • Rooftop terrace
  • Communal living room
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Step-free path to entrance

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 40-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Wireless Internet access (surcharge) (speed of 25+ Mbps)
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

All-inclusive

All-inclusive room rates at The Fives Oceanfront - Puerto Morelos are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

Fives Spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) gala dinner per adult: USD 100
  • Christmas Eve (24 December) gala dinner per child: USD 50 (from 6 to 17 years old)
  • Christmas Day (25 December) gala dinner per adult: USD 100
  • Christmas Day (25 December) gala dinner per child: USD 50 (from 6 to 17 years old)
  • New Year's Eve (31 December) gala dinner per adult: USD 150
  • New Year's Eve (31 December) gala dinner per child: USD 75 (from 6 to 17 years old)

Optional extras

  • WiFi is available in guest rooms for USD 15 per night (rates may vary)
  • Full breakfast is offered for an extra charge of USD 25 for adults and USD 15 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 35 per pet, per night

Parking

  • Secured self-parking costs USD 10 per night
  • Secured valet parking costs USD 10 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

The Fives Oceanfront
The Fives OceanfrontAll Senses Inclusive
The Fives Oceanfront All Senses Inclusive
The Fives Oceanfront Optional All Inclusive
The Fives Oceanfront - Puerto Morelos Resort
The Fives Oceanfront - Puerto Morelos Puerto Morelos
The Fives Oceanfront - Puerto Morelos Resort Puerto Morelos

Frequently asked questions

Overall score and ratings

8.4

Very good

9.3/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

9.1/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Couples retreat
I stayed here with my boyfriend and we enjoyed everything about the hotel specially the staff service. Habib, Erick and everyone else were amazing, thank you to all the staff because you all were the ones that made our stay wonderful. They are also pet friendly so my dog loved his stay as well 🙂!!
The room!!!
jennifer, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Oscar, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shirley, 3-night trip
Verified Hotels.com guest review

6/10 Good

We liked the cleanliness, staff was friendly, and the small hotel vibe made it easy to find pool and beach chairs. Loved the close proximity to the square in Puerto Morelos. We walked into town square everyday. The menu was limited, but there are so many great restarauntes near by that it was not an issue. (can't even get chips and salsa there, i think the only tacos they had were fish or shrimp) Did not like the noise. We almost left after night 2. They had the speakers blaring at the pool/bar at 3 AM (no one was out there) husband had to go to the lobby cuz no one was answerng the desk phone. Also be advised it is pretty much a Reggae hotel. I like the music mixed in with other songs, but this is constant Reggae music. I'd vacation in Jaimaca if I wanted that. This hotel woud be more enjoyable if it was quieter at night and gave off a Spanish or Mexican vibe.....that is why we travel to Mexico. The photos show a kitchenette, but there are no kitchen supplies. (I did not try to request any, but I've never stayed at a hotel with a kitchenette that did NOT supply kitchen supplies as well.) I did not want to cook so it didn't bother me, but if a family wanted to, hopefully there are supplies available. Overall I enjoyed my vacation, but we won't choose this hotel again due to noise and we prefer a Mexican vibe and food. If you love late nights and loud music and a Jamaican feel you will love this hotel. We are just more into Mexican feel and not late night noise.
David, 5-night romance trip
Verified Expedia guest review

6/10 Good

ruben, 1-night trip
Verified Hotels.com guest review

6/10 Good

very little help available, no reception area that was attended. I had water leaks from the ceiling twice. Very hard for valet parking folks to stay organized. Very limited dining facilities except the town square was about a km away. Unfortunately the sargassum overwhelmed efforts to to keep beach clean. No silverware, cups or staples for the kitchen. Very disappointing for Hilton or condo consideration. Puerto Morelos is nice, the property is far away down the beach. Taxi rides are only 60 pesos to town.
Ray, 5-night trip
Verified Expedia guest review

8/10 Very good

Very quaint, small property right on the beach with excellent food. Staff was very friendly but service was spotty (slow, absent/waiting around, housekeeping not replenishing, ie no bath tissue, face cloths). Also, when booking through expedia I clicked all inclusive in my search but it wasn't AI. I had the choice of purchasing once I got there, it just was an added expense I hadnt realized.
Brynne, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great staff, so pleasant upon check in and we don’t want to leave. Beautiful facilities
carol, 1-night romance trip
Verified Expedia guest review

8/10 Very good

A very beautiful design. Great rooms with a lovely view and balconies with a hot tub. A lovely beach with great sunbeds. Good service everywhere, except at the restaurant. The food was not fantastic and the service very slow.
Monica, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Like: Newer property Rooms are spacious Nice beach Nice loungers Dislike: Lack of umbrellas at beach Poor towel service
David, 3-night romance trip
Verified Expedia guest review