Grand Sunset Princess - All Inclusive, Playa del Carmen: Info, Photos, Reviews

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Playa del Carmen beachfront property with water park, spa

Indoor pool, 12 outdoor pools, free pool cabanas, pool umbrellas

Suite (with 2 Jacuzzis) | Free minibar, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Amenities
Policies

8.0/10 Very good

Property highlights

Pool

Free breakfast

Spa

Free parking

Free WiFi

Restaurant

Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Main amenities

Daily housekeeping
On the beach
9 restaurants and 2 beach bars
3 poolside bars and 9 bars/lounges
3 swim-up bars
Full-service spa
12 outdoor pools and indoor pool
4 spa tubs
Water park
Nightclub
Free children's club
Free supervised childcare

Feel at home

Children stay free
Babysitting (surcharge)
Children's pool
Playground on site
Children's club (free)
Rollaway/extra beds available (surcharge)

Room options

Super Saver

47.56 sq m
Sleeps 4
2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

55 sq m
Sleeps 3
2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed

Deluxe Suite, Garden View

55 sq m
Sleeps 4
2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed

Free minibar, in-room safe, desk, blackout curtains

Family Club Room - Pool Access, Pool View

59 sq m
Sleeps 5
1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Queen Sofa Bed

Family Room

59 sq m
Sleeps 5
1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Queen Sofa Bed

Suite (with 2 Jacuzzis)

59 sq m
Sleeps 4
2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed

Suite with Jacuzzi and Outdoor Shower

59 sq m
Sleeps 2
1 King Bed

About this area

What's nearby

On the beach
Gran Coyote Golf - 7 min drive
El Camaleón Mayakoba Golf Course - 8 min drive
Tres Rios Ecopark - 13 min drive
Quinta Avenida - 11 min drive
Central Square - 13 min drive
Mamitas Beach - 24 min drive
Playa del Carmen Main Beach - 26 min drive
Playa del Carmen Maritime Terminal - 15 min drive
Playacar Golf Club - 17 min drive
Maroma Beach - 26 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.3 km
Free beach shuttle

Restaurants

Snack Riviera - 2 min walk
Yucatán Main Restaurant - 6 min walk
Las Brisas Restaurant & Lounge Bar - 13 min drive
Restaurant Piaf - 10 min walk
Sakura - 16 min walk

About this property

Grand Sunset Princess - All Inclusive

At Grand Sunset Princess - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and volleyball, plus you'll be within a 15-minute drive of Quinta Avenida. There's plenty of fun with the 12 outdoor pools and water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Buffet Naranja, one of 9 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious property include 2 beach bars, an indoor pool and a nightclub. Fellow travellers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Land activities

Volleyball

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas

Guest rooms kept vacant for 24 hours between stays

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks and gloves available

Hand sanitiser provided

Individually wrapped food options available for breakfast, lunch and dinner

This information is provided by our partners.

At a glance

Hotel size

672 rooms

Arriving/Leaving

Check-in time from 3:00 PM until midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Babysitting*
Free supervised childcare
Free children's club

Pets

No pets or service animals allowed

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free on-site self-parking
Wheelchair-accessible parking and van parking on site

Off-site

Free beach shuttle

Other information

Designated smoking areas

Property amenities

Food and drink

Free buffet breakfast each morning 7:00 AM–10:00 AM
9 restaurants
9 bars/lounges
2 beach bars
3 poolside bars
3 swim-up bars
Coffee/tea in a common area
Free daily reception
Snack bar/deli

Travelling with children

Children stay for free (see details)
Free children's club
Water park access (surcharge)
Children's pool
Playground
Free supervised childcare/activities
Lifeguard on site

What to do

On the beach
Free beach shuttle
Tennis
Beach volleyball
Archery
Kayaking
Snorkelling
Evening entertainment
Shopping
Pool table
Ping pong
Scuba-diving nearby

Working away

5 meeting rooms
Conference space (5425 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Wedding services
Multilingual staff
Porter/bellhop
Free beach cabanas
Free beach shuttle
Bike hire
Free pool cabanas
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages

Facilities

ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
24-hour fitness centre
12 outdoor pools
An indoor pool
Water park access (surcharge)
Arcade/games room
Full-service spa
Nightclub
4 hot tubs
2 outdoor tennis courts
Sauna
Massage/treatment rooms
Steam room
Vegetarian dining options
Humane treatment of captive wild animals
Banquet hall
Reception hall

Accessibility

Lift
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Well-lit path to entrance
Step-free path to entrance

Room amenities

Home comfort

Air conditioning (climate-controlled)
Ceiling fan
Free stocked minibar
Coffee/tea maker
Iron/ironing board
Window screens

Sleep well

Blackout curtains
Free rollaway/extra bed
Bed sheets provided

What to enjoy

Balcony
Separate living room

Freshen up

Private bathroom
Free toiletries
Hairdryer
Towels

Stay connected

Desk
Free WiFi
Phone

Food and drink

Free bottled water

Daily housekeeping
In-room safe

Special features

Spa

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Dining

Buffet Naranja – This buffet restaurant serves breakfast, lunch and dinner.

La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

Le Fleur – This theme restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.

La Vaqueria – This theme restaurant only serves dinner. Reservations are required. Open daily.

Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

Fees & policies

Optional extras

Late checkout can be arranged for an extra charge of MXN 50 (subject to availability)

Children & extra beds

In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Noise-free guestrooms cannot be guaranteed.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing that there's a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Grand Sunset Princess All Suites Resort

Grand Sunset Princess - All Inclusive Playa del Carmen

Grand Sunset Princess All Suites Resort Spa All Inclusive

Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

Does Grand Sunset Princess - All Inclusive offer free cancellation for a full refund?

Yes, Grand Sunset Princess - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Grand Sunset Princess - All Inclusive?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at Grand Sunset Princess - All Inclusive?

Yes, there are 12 outdoor pools, an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Grand Sunset Princess - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Grand Sunset Princess - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Grand Sunset Princess - All Inclusive?

You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of MXN 50 (subject to availability).

Is there an on-site casino at Grand Sunset Princess - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.

What is there to do at Grand Sunset Princess - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, archery and snorkelling and improve your game at the on-site tennis courts. Indulge in a treatment at the spa and soothe your senses in one of the 4 hot tubs. Grand Sunset Princess - All Inclusive also has 3 swim-up bars, 3 poolside bars and a nightclub, as well as a 24-hour fitness centre, a sauna and an arcade.

Are there restaurants at or near Grand Sunset Princess - All Inclusive?

Yes, there are 9 on-site restaurants, featuring Mexican cuisine.

Does Grand Sunset Princess - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Grand Sunset Princess - All Inclusive like?

Grand Sunset Princess - All Inclusive is located a short 13-minute walk from Playa Xcalacoco.

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness