Guests
All properties in Palo Alto, California, United States of America

el PRADO

4-star hotel in University South with restaurant and bar/lounge

  • Free WiFi
From
£240

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  • Living Area
  • Balcony
  • Deluxe Suite - Living Room
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520 Cowper Street, Palo Alto, 94301, CA, United States of America
8.6.Fabulous.
  • Great location in the centre of Palo Alto.This hotel is always welcoming and comfortable.…

    Jun 14, 2019

  • Great location and well put together rooms.

    Oct 17, 2021

See all 75 reviews

Official standards

This property advises that it adheres to COVID-19 Guidelines (CDC) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Safe
Shopping
Convenient

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities
    • Parking available
    • Free WiFi
    • Pet-friendly
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 62 guestrooms
    • Daily housekeeping
    • Restaurants and 2 bars/lounges
    • Fitness centre
    • Valet parking
    • 24-hour business centre

    What’s around

    • In University South
    • Stanford Theatre - 6-minute walk
    • Stanford University - 13-minute walk
    • Stanford Shopping Center - 17-minute walk
    • Palo Alto Junior Museum and Zoo - 20-minute walk
    • Palo Alto Art Center - 26-minute walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Suite
    • Deluxe Room, 1 Queen Bed
    • Deluxe Room, 1 King Bed
    • Deluxe Room, 2 Queen Beds

    What’s around

    Landmarks

    • In University South
    • Stanford Theatre - 6-minute walk
    • Stanford University - 13-minute walk
    • Stanford Shopping Center - 17-minute walk
    • Palo Alto Junior Museum and Zoo - 20-minute walk
    • Palo Alto Art Center - 26-minute walk
    • Rodin Sculpture Garden - 26-minute walk
    • Stanford Stadium - 28-minute walk
    • Lucile Salter Packard Children's Hospital at Stanford - 29-minute walk
    • Hoover Tower - 31-minute walk
    • Stanford University Medical Center - 35-minute walk

    Getting around

    • San Francisco International Airport (SFO) 26-min drive
    • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) 20-min drive
    • Oakland, CA (OAK-Oakland Intl.) 36-min drive
    • Palo Alto Station 10-min walk
    • Menlo Park Station 4-min drive
    • California Ave Station 6-min drive
    • Area shuttle
    map
    See on map
    520 Cowper Street, Palo Alto, 94301, CA, United States of America

    At a glance

    Hotel size

    • This hotel has 62 rooms
    • This hotel is arranged over 4 floors

    Arriving/leaving

    • Check-in time 3:00 PM-anytime
    • Check-out time is 11:00 AM
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • No cots (infant beds)

    Pets

    • Pets allowed*
    • Up to 150 lbs

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Parking

    • On-site valet parking (USD 28.00 per night; includes in/out privileges)
    • On-site extended parking
    • Wheelchair-accessible parking on site
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • 2 bars/lounges
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • 24-hour room service

    Things to do

    • Fitness facilities
    • Golf lessons available nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Free use of nearby fitness centre

    Working away

    • 24-hour business centre
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 7000
    • Conference space size (meters) - 650

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or town car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter

    Facilities

    • Number of buildings/towers: 1
    • Year Built – 1986
    • Lift
    • Designated smoking areas
    • Garden
    • Terrace
    • Fireplace in lobby

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible meeting spaces/business centre
    • Visual alarms in hallways
    • Handrails in stairways
    • Wheelchairs available on site
    • Hand-held showerhead
    • Height-adjustable showerhead

    Languages Spoken

    • English

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Pillow menu
    • Down comforter
    • Blackout drapes/curtains
    • Turndown service
    • Premium bedding
    • Pillowtop mattress

    Things to enjoy

    • In-room massage available
    • Individually decorated
    • Individually furnished
    • Patio

    Freshen up

    • Private bathroom
    • Shower only
    • Designer toiletries
    • Hair dryer

    Be entertained

    • 49-inch flat-screen TV
    • Premium TV channels

    Stay connected

    • Free newspaper
    • Free WiFi
    • Phone

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)

    Fees & policies

    Children & extra bedsPay at property

    • Rollaway beds are available for USD 25.0 per night

    PetsPay at property

    • Pet deposit: USD 50. per stay
    • Pets are allowed for an extra charge of USD 50 per pet, per stay
    • Service animals exempt from fees

    ParkingPay at property

    • Valet parking costs USD 28.00 per night with in/out privileges

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

    Contactless check-in and contactless checkout are available.

    Enhanced food service safety measures are in place.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

    Policies

    Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express, Eurocard and debit cards. Cash is not accepted.

    Also known as

    • Garden Court Hotel Palo Alto
    • el PRADO Palo Alto
    • Garden Court Hotel
    • el PRADO Hotel Palo Alto
    • Garden Court Hotel
    • Garden Court Palo Alto
    • el PRADO Hotel
    • el PRADO Palo Alto
    • Garden Court Hotel
    • el PRADO Hotel Palo Alto
    • el PRADO Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, el PRADO does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Valet parking costs USD 28.00 per night.
    • Yes, pets are welcome, with a maximum weight of 68 kg per pet. There's a charge of USD 50 per pet, per stay, and there's also a deposit of USD 50. per stay. Service animals are exempt from fees.
    • You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Express check-out and contactless social distancing and check-out are available.
    • Yes, there's an on-site restaurant. Nearby restaurants include Joya (4-min walk), La Strada (4-min walk) and Curry Up Now (5-min walk).
    • Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Enjoy amenities such as 2 bars, a fitness centre and a garden. El PRADO also has access to a nearby health club.
    8.6.Fabulous.
    • 10.0.Exceptional

      Convenience, Comforat & Luxury in Palo Alto

      While still working out some minor kinks on only their 2nd day of being open, the staff were gracious and accommodating, and the newly upgraded facilities were top-notch -- incredibly comfortable bed; lovely courtview balconies, and size and space to easily accommodate a couple. And of course, the location is super-convenient to explore downtown Palo Alto and re-visit our Alma Mater, Stanford.

      1 night trip with friends, Oct 2, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      The staff, location, room amenities, lighting. . . Everything is perfect!!!! This is a delightful hotel run by the nicest and most competent staff. I would never stay anywhere else in Palo Alto by choice.

      1 night business trip, Mar 13, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      NICE AND CLEAN. SHOULD BE BACK NEXT TIME. CONVENIENT TOO.

      2 night family trip, Feb 15, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      The hotel felt really welcoming and peaceful/quiet. It was great location, walking distance to a lot of restaurants, and only 24 minutes from the airport. They also offered many unexpected amenities such as beautiful chocolates waiting for you in the room, slippers set out upon arrival and hot tea and coffee available. I would absolutely stay here again!

      Christina, 1 night romance trip, Feb 15, 2020

      Verified Expedia guest review

    • 8.0.Very good

      It was a lovely hotel but very over-priced. For that price, it should have included free parking and breakfast.

      3 night family trip, Feb 4, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Gorgeous property conveniently located in downtown Palo Alto. I can’t stress enough how lovely the hotel is. The bed was super comfortable and the room as a whole was luxurious.

      Dona, 2 night family trip, Jan 28, 2020

      Verified Expedia guest review

    • 6.0.Good

      This property should have better service given the prices in s three night stay we received no refreshing of the room unless we requested it . It is it a top experience to return to a room at 4 pm and have to see a rumpled bed and breakfast dishes

      dm, 3 night family trip, Dec 23, 2019

      Verified Expedia guest review

    • 2.0.Poor

      This is the worst hotel I have ever stayed in my entire life!! I planned a little birthday getaway in Palo Alto the past weekend and booked one night stay at this hotel. Staff was ruled

      1 night trip, Dec 14, 2019

      Verified Orbitz guest review

    • 10.0.Exceptional

      n oasis

      The check in was fast and easy, the room was lovely and very quiet. It was easy sleeping past 8am. The hotel is an oasis right in the middle of this little town, with much to do within walking distance.

      Charles, 1 night business trip, Dec 13, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Outstanding accommodation, and five-star staff

      The room was comfortable and pleasant. But the greatest asset of this hotel is the staff. Every staff member I encountered went above and beyond normal service I encounter at other hotels. It started with the doorman, who crossed the street to help with my bags; he had a smile like Charon’s in John Wick, and always remembered me when I came or left the hotel. The front desk manager went out of his way to find me a room for early checkin, and knew my name the next day when I checked out. The next day he emailed me to inquire if I had left some clothing behind that housekeeping found (it wasn’t mine); however NO other hotel where I left something behind has ever initiated contact to return the item. When I returned from dinner I decided to make a cup of tea from the lobby service; a housekeeper noticed that it wasn’t hot, volunteered to heat it for me and then brought it to my room. The small gestures of the competent staff make guests feel like the staff really cares about their comfort.

      James, 1 night business trip, Nov 7, 2019

      Verified Hotels.com guest review

    See all 75 reviews