DoubleTree Resort by Hilton Grand Key - Key West

Hotel was very nice but disappointed when we received an extra bill for $126 upon leaving for resort charge and bed tax all of which I thought was already covered by our hotels.com booking. Turns out it wasn't. Also turned out to be quite expensive for a slightly above average hotel. Will not be going again and will not be booking through hotels.com again.

Everything was great except the room was poorly lighted.

First time in Key West! The staff at the Double Tree helped make it special. Amazing resort!

Hotel was good but we left with a very bad taste! was a very short stay, we booked the room at around 5:30pm same day via internet. Hotel arrival was at around 7pm... hotel experience was okay. However.... immediately after hotel check-in we booked a jetski trip via Key West Jetski Inc a roundtrip for next morning pick-up at 8:30am... thereafter we went for a meal in a restaurant at Duvel st which didnt land very wel with me! I felt really sick at night, had a bad night! So had to cancel the jetski-trip next morning at 8am when the gentleman arrived at the desk! I had paid $255.85 which I couldn’t get back coz of 24-hr cancellation policy according to the gentleman! 24hrs...!!?? I only booked the jetski’s 12hrs beforehand! So cancellation within 24hrs is impossible, does not apply to us! I was too sick to argue..and just left for long 5-hour drive back to Miami. Meanwhile we are Safely back home now in Holland, all is fine that is most important but overall we felt bit mistreated (not on purpose, to the contrary, the gentleman was very kind and pleasant!) But we left with a very bad taste in our mouth, wish we at least could get half of our money back...USD255 is a lot... am wondering if they managed to resell both jetski’s... Please since this happened in your hotel can you assist us and liaise with Key West Jetski Inc Management and request them a refund on our behalf .. Many thanks, Dolf Kaisiepo Email: dolf.kaisiepo@yahoo.com Mobile no:+31 6 81760908

Paid extra for a balcony view and it was a corner balcony facing a loud parking lot and wall where workers were moving hotel vans. Tried to switch but no other ones were available. They did try to help, but didn’t offer any compensation. Also there was so much chlorine in the pool that after 30 mins in pool my hair turned very green and it won’t come out despite many showers and shampoos (including one immediately after pool use). Photo included was after 5 shampoos with different products. They should probably balance their chlorine levels in the pool.