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Room options

Standard Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Kitchenette (One Room)

Suite, 1 Queen Bed, Kitchenette (One Room) | Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 Queen Bed, Kitchenette (One Room)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed

Club Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Club Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Kitchenette

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 Queen Bed, Kitchenette

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed (Mobility)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed (Mobility)

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

At a glance

Hotel size

  • 203 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • Pets stay for free (dogs only)
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Coffee/tea in a common area

Travelling with children

  • Children stay for free (see details)

What to do

  • Bike rentals nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Good

Laurence, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Angela, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Laura, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jess, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location, nice hotel, but bathroom a little dated and in need of a refresh
Ian, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Clean hotel, good location, friendly staff. The rooms are functional but could benefit from a facelift. Breakfast at Crosse Keys could be skipped…
Fabian, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Comfy beds but little sleep
Check in was smooth and no issues, friendly staff and lobby facilities good. First room we had was a lovely large bed, disappointed that there was no mini fridge in the room though. We went to bed early as we are up early in the morning, but there is a loud mechanical noise every 10 minutes, so couldn’t sleep. Called down to guest services at 00:15 and they quickly changed our room to a double with kitchenette. Unpacked and got in bed, same noise again? Going to try and sleep through it and salvage what we can however this severely affected our stay.
Melissa, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Our first room had to be over 90 degrees. They did bring us fans. We moved after the sink leaked in the bathroom. The second room was still hot and uncomfortable. The staff were great, conchetta and Gabriella are great. Coffee machine in lobby broken for most of our 6 night stay. No free parking. Can't open windows, one elevator broken. Very hot room with outside loud noise
Pamela, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

D, 1-night trip
Verified Hotels.com guest review

6/10 Good

Hotel was lovely ,but wasn’t informed of the £50 deposit you have to leave during your stay
Arthur C, 1-night trip
Verified Hotels.com guest review

General property information

Parking
Available
Reasons to Book
Property Cleanliness & Nice Bathroom
Check-In Time
3:00 PM
Check-Out Time
12:00 PM