27 Dec 2022
Converted to shelter and no refund
I arrived to find the hotel was converted to a COVID shelter and could not honor my reservation. An email had been sent to me just that day, but I was already traveling and didn’t see it. I was told I would be refunded, but given no documentation. Weeks later, I have still not received my refund and have not been contacted.
2-night business trip
Verified Hotels.com guest review