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Hotel H15 Luxury Palace

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Indoor pool
Indoor pool
Standard Room | Hypo-allergenic bedding, down duvets, minibar, in-room safe
Luxury Suite | Living room | 49-inch Smart TV with satellite channels, TV

Overview of Hotel H15 Luxury Palace

VIP Access

Hotel H15 Luxury Palace

5.0 star property
Luxury hotel with indoor pool, near Main Market Square

9.6/10 Exceptional

117 verified guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is £159
Price available on 27/3/2023
Sw Jana 15, Kraków, 31-017
Main amenities
  • 24-hour front desk
  • Breakfast available
  • Coffee shop/cafe
  • Daily housekeeping
  • Fitness centre
  • Front desk safe
  • Garden
  • Indoor pool
  • Massage/treatment rooms
  • Restaurants and bar/lounge
  • Sauna
  • Spa services
For families
  • Coffee/tea maker
  • Daily housekeeping
  • Garden
  • Laundry facilities
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Kraków Old Town
  • Main Market Square - 5 min walk
  • Oskar Schindler Factory - 14 min drive
  • Wawel Castle - 8 min drive
  • Wieliczka Salt Mine - 34 min drive

Getting around

  • Kraków (KRK-John Paul II - Balice) - 29 min drive
  • Wieliczka Station - 14 min drive
  • Kraków Główny Station - 16 min walk
  • Kraków Łobzów Station - 16 min drive


  • Pijalnia Wódki i Piwa - 3 min walk
  • Pasta Bar Resto & Wine - 2 min walk
  • Lindo Bar - 2 min walk
  • Beer House Pub Restauracja Pizzeria - 2 min walk
  • Gossip Cafe 2 - 1 min walk

About this property

Hotel H15 Luxury Palace

Hotel H15 Luxury Palace offers a fantastic location, putting you a short five-minute walk from Main Market Square. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in hot stone massages, aromatherapy or reflexology. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a fitness centre.


English, German, Italian, Polish, Ukranian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 70 rooms


  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets allowed (up to 22 lb per pet)*
  • Service animals welcome
  • Specific rooms only*
  • Pets must be supervised
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Off-site parking within 656 ft (PLN 110 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop

What to do

  • Bike tour information
  • Bike rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped hire nearby

Working away

  • Conference space (1184 square feet)
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance


  • An indoor pool
  • Fitness centre
  • Garden
  • Massage/treatment rooms
  • Safe-deposit box at front desk
  • Sauna
  • Spa services


  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa


  • English
  • German
  • Italian
  • Polish
  • Ukranian

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Electric kettle
  • Iron/ironing board
  • Minibar

Sleep well

  • Bed sheets provided
  • Blackout curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu

What to enjoy

  • Heated floor (bathroom)
  • Individually decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Electrical adapters/chargers
  • Free long-distance and local calls
  • Free WiFi

Food and drink

  • Dining table
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PLN 120 to 130 for adults and PLN 60 to 65 for children


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 100 per pet, per day


  • Parking is available nearby and costs PLN 110 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


<p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

H15 Palace Hotel
Hotel H15 Luxury Palace Hotel
Hotel H15 Luxury Palace Kraków
Hotel H15 Luxury Palace Hotel Kraków

Frequently asked questions

Does Hotel H15 Luxury Palace offer free cancellation for a full refund?
Yes, Hotel H15 Luxury Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel H15 Luxury Palace?
As of 25 Mar 2023, prices found for a 1-night stay for 2 adults at Hotel H15 Luxury Palace on 27 Mar 2023 start from £159, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel H15 Luxury Palace?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel H15 Luxury Palace?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Hotel H15 Luxury Palace?
Yes, pets are welcome, with a maximum weight of 22 lb per pet. There's a charge of PLN 100 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
What are the check-in and check-out times at Hotel H15 Luxury Palace?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at Hotel H15 Luxury Palace and nearby?
Have fun with nearby activities such as cycling and boat tours. Additional recreation nearby includes ecotours and segway hire. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a sauna and a Turkish bath. Hotel H15 Luxury Palace also has a garden.
Are there restaurants at or near Hotel H15 Luxury Palace?
Yes, there's an on-site restaurant.
What's the area around Hotel H15 Luxury Palace like?
Hotel H15 Luxury Palace is in Kraków Old Town, a short 5-minute walk from Main Market Square and 3 minutes' walk from Royal Road.







Staff & service




Property conditions & facilities




10/10 Exceptional

Super !!!
Tomasz, 1-night business trip
Verified guest review

10/10 Exceptional

Amazing and wonderful hotel in great location.
A fantastic place to stay. Great location, incredibly helpful and pleasant staff. Magnificent breakfast and lovely spa area. This place is a palace and I can’t recommend it highly enough.
Stuart, 3-night trip
Verified guest review

8/10 Very good

Lovely hotel, fantastic staff.
Loved the hotel, and the welcome was great. But they did ask us three times - three different staff- about availing of the welcome drink. (We only got it once, though!!). And was a bit disappointed that residents did not automatically have a spot for dinner on New Year's Eve. Though we enquired about it on arrival, on Dec 30 we were told the dining option was booked out. They did find us a nice alternative, though. Breakfast was a bit chaotic at times, and we waited 40 mins for tea and coffee on the first morning. But the staff were always amazing and very kind. Few options for vegetarians on main breakfast menu, apart from curry, but when asked they did drum up some lovely breakfast mushrooms, on toast, on salad, and in a ramekin, depending who took the order. Would recommend it for sure, and would have loved to stay longer. We stayed for 5 nights and were sad to leave. Great location, whether you turn right or left outside the front door. We also loved our superior room on the third floor and the lovely relaxing spa.
Siobhan, 5-night trip
Verified guest review

6/10 Good

Uncomfortable but beautiful
Hotel 15 has amazing architecture and attention to detail My biggest complaint was 1) King size Bed was essentially made out of 2 twin beds joined together with a seem in the middle…. Not exactly comfortable 2) at 8 am floor above started jackhammering and was extremely loud Other than that this hotel was expensive but details of construction and style was amazing
Marcin, 1-night business trip
Verified guest review

10/10 Exceptional

General experience
Fabulous location, room, amenities, food and service
2-night trip
Verified guest review

10/10 Exceptional

Two night trip. Hotel hidden away on a quiet street but only a 3 min walk from the main square and handy for all the great sights Krakow has to offer. Great service and beautiful, tastefully decorated rooms.
Mark, 2-night family trip
Verified guest review

2/10 Poor

Verified Expedia guest review

10/10 Exceptional

Highly recommended
We thoroughly enjoyed our stay at H15 Luxury Palace, beautiful interior, lovely room and impressive spa area. Clean throughout and very helpful staff.
2-night trip
Verified guest review

10/10 Exceptional

Amazing Hotel & Location
Great hotel with a great location. Will be back.
Vitantonio, 2-night trip
Verified guest review

10/10 Exceptional

Pure luxury at a reasonable price
Beautiful hotel, fantastic facilities and wonderful service. Faultless
Tim, 3-night trip
Verified guest review