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Hotel H15 Luxury Palace - Destigo Hotels

5.0 star property
Luxury hotel with spa, near Main Market Square

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Photo gallery for Hotel H15 Luxury Palace - Destigo Hotels

Lobby
Restaurant
Property entrance
Luxury Suite | Hypo-allergenic bedding, down duvets, minibar, in-room safe
Terrace/patio
In the heart of Kraków's historic Old Town, Hotel H15 Luxury Palace - Destigo Hotels offers a tranquil retreat. Unwind with a body treatment at H15 SPA, take a refreshing dip in the indoor pool or stay connected with WiFi. The helpful staff and first-rate property condition have left guests feeling impressed.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Pet-friendly

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Coffee shop/cafe
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Front desk safe

Feel at home (6)

  • Free cots/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is £196
includes taxes & fees
8 Jun - 9 Jun

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior

Superior | Living area | 49-inch Smart TV with satellite channels, TV

Superior

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite

Suite | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Super Deluxe

Super Deluxe | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Super Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 47 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe

Deluxe | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Living room | 49-inch Smart TV with satellite channels, TV

Luxury Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 75 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

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9.8 out of 10, Exceptional, 503 reviews
The price is £160
includes taxes & fees
8 Jun - 9 Jun
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About the area

Map
Sw Jana 15, Kraków, 31-017

What's nearby

  • Main Market Square - 3 min walk - 0.3 km
  • Royal Road - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Galeria Krakówska - 6 min walk - 0.6 km
  • Wawel Castle - 17 min walk - 1.4 km

Getting around

  • Kraków (KRK-John Paul II - Balice) - 26 min drive
  • Turowicza Station - 9 min drive
  • Kraków Łobzów Station - 12 min drive
  • Kraków Główny Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Karmello Chocolatier - ‬2 min walk
  • ‪Trattoria Degusti - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Gossip Cafe 2 - ‬1 min walk
  • ‪Domowe Przysmaki - ‬2 min walk

About this property

Hotel H15 Luxury Palace - Destigo Hotels

You'll be in a fantastic location at Hotel H15 Luxury Palace - Destigo Hotels, only a five-minute walk from Royal Road and Main Market Square. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials or body scrubs. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers say great things about the helpful staff and overall property condition.

Languages

English, Italian, Polish, Russian, Spanish, Ukranian

At a glance

DONE

Hotel size

    • 70 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (up to 10 kg per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Off-site parking within 656 ft (PLN 150 per day)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Water dispenser

What to do

  • Bike tour information
  • Access to nearby indoor pool
  • Bike rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped hire nearby

Working away

  • Meeting rooms
  • Conference space (1184 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An indoor pool
  • Bike parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PLN 160 for adults and PLN 80 for children
  • Airport shuttle service is offered for an extra charge of PLN 170 per vehicle (one-way. Maximum occupancy 3)

Renovations and closures

The following facilities or services will be unavailable from May 21 2025 to June 10 2025 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 200 per pet, per day

Parking

  • Parking is available nearby and costs PLN 150 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Does Hotel H15 Luxury Palace - Destigo Hotels offer free cancellation for a full refund?

Yes, Hotel H15 Luxury Palace - Destigo Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel H15 Luxury Palace - Destigo Hotels?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM. The swimming pool will be unavailable from May 21 2025 to June 10 2025 (dates subject to change).

Are pets allowed at Hotel H15 Luxury Palace - Destigo Hotels?

Yes, pets are welcome, with a maximum weight of 10 kg per pet. There's a charge of PLN 200 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is an airport shuttle service offered by Hotel H15 Luxury Palace - Destigo Hotels?

Yes, an airport shuttle is available. The charge is PLN 170 per vehicle one-way.

What are the check-in and check-out times at Hotel H15 Luxury Palace - Destigo Hotels?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Hotel H15 Luxury Palace - Destigo Hotels and nearby?

Have fun with nearby activities such as cycling and boat tours. Additional recreation nearby includes ecotours and segway hire. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel H15 Luxury Palace - Destigo Hotels also has a sauna and a fitness centre, as well as access to a nearby indoor pool.

Are there restaurants at or near Hotel H15 Luxury Palace - Destigo Hotels?

Yes, there's an on-site restaurant.

What's the area around Hotel H15 Luxury Palace - Destigo Hotels like?

Hotel H15 Luxury Palace - Destigo Hotels is in Kraków Old Town, a short 3-minute walk from Royal Road and 3 minutes' walk from Main Market Square. Travellers say that the area is walkable and good for shopping.

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Hotel H15 Luxury Palace - Destigo Hotels Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Location
Room
Breakfast
Square
Restaurant
Spa
Bed
Public sauna
Food

What guests liked

  • Breakfast was consistently described as delicious, fantastic, and one of the best ever. (34 reviews)
  • The spa facilities were very clean, relaxing, and well-equipped with amenities such as saunas, jacuzzi, and pool. (23 reviews)
  • The pool, spa, and wellness facilities were modern, well-maintained, and provided a relaxing experience. (9 reviews)
From real guest reviews summarized by AI.

Reviews

10/10

Excellent stay
7-night trip

10/10

We had a wonderful stay. Outstanding service. Perfect location and within walking distance to most of the attractions in Krakow Oldtown.
3-night trip

10/10

It was my husband's birthday. H15 really looked after him and made our stay very special.
3-night trip

10/10

Great hotel
3-night trip

10/10

Its very nicely located quality hotel. Quiet, clean and with amazing staff. You can enjoy SPA, good food, classical interior and Krakow Old Town just behind the door.
2-night trip

10/10

Superb location, staff were all friendly, helpful and entirely professional. Room and facilities excellent. Had a great stay, would definitely stay again and recommend to everyone. One of the best hotels we’ve every visited.
4-night trip

10/10

Our room was stunning! 2 bathrooms, 2 TVs, big couch and table. Huge windows that opened to a courtyard. I loved our stay and highly recommend.
3-night trip

8/10

Very happy good location highly recommended
3-night trip

10/10

Great hotel .. right next to the old market sq The spa facilities were excellent The breakfast was of high quality
3-night trip

10/10

Excellent hotel. Beautiful interior. Fantastic professional staff. The hotel is situated in a really central area of the Old Town with lots of lovely bars and restaurants on the doorstep. Would definitely stay here again.
3-night trip

10/10

Fantastic Hotel. Luxurious, great location, wonderful breakfast and excellent staff. Do not hesitate to stay here if you're visiting Krakow.
3-night trip

10/10

We would go back to the same hotel.
7-night trip

10/10

What a truly great hotel, the staff were exceptional and could not be more helpful. Wonderful choice on every level, the food was sublime, complements to the chef. Highly recommended, I travel a lot and this is right up there with the best.
1-night trip

10/10

Great place
5-night trip

10/10

The staff was very accommodating!
3-night trip

10/10

Excellent hotel!!
1-night trip

8/10

This is a very good hotel because it is in a good location and has good services and amenities.
2-night trip

10/10

A beautiful property. Would stay there again,
3-night trip

8/10

Lovely hotel in the heart of the old town. My room was large and comfortable.
3-night trip

10/10

Great location.
3-night trip

10/10

The staff were very friendly, the breakfast is fantastic and the rooms were comfortable. The pillows where the only let down The location is ideal!
3-night trip

10/10

So kind and helpful. Room was like being in a palace. Spent our 30th Anniversary here. Super breakfast. Excellent concierge. Welcoming staff went above and beyond! Thank you…..
2-night trip

10/10

Absolutely amazing from the moment we checked in! Great service, very attentive, room was amazing & the bath, just the best! Thank you very much. Highly recommend & will return!
4-night trip

10/10

An amazing hotel. Expect a very nicely decorated room, clean, well looked after. The staff are very polite and helpful. A great hotel and yes I would come back.
3-night trip

10/10

Exemplary service and standards. Ideally placed for all attractions. Good quality breakfast. We would have no hesitation to return.
3-night trip