Andaz London Liverpool Street - a concept by Hyatt

One night stay after flying in from NYC, lovely hotel with quick check in. Lina was quick and efficient. Struggled to sleep due to noise, the toilets are unnecessarily loud when flushing which kept waking us from other rooms. My partner also got two bites on his ankle during the night which was strange. Hotel is beautiful. Minibar being complimentary was a nice touch. Would still recommend.

Awful stay, avoid this hotel, paid $450 for one night, which is average for the time and location, but could have had much better options, I was planning to stay a quiet night due to a flight the next day, and the hotel's proximity to a main train station made it a suitable choice, several problems , staff needs training, I can not emphasize that enough, I was asked to come to lobby at 2 am to settle a room service charge, because they screwed up and did not collect payment at my room upon delivery, went to lobby, when arrived no one was there, several minutes pass, unprofessional staff collects payment, needs to check with manager on the phone for every step, seems to drag things on in order for me to give up and go to my room since I was asking to see the staff who spoke to me on the phone and was very unprofessional, the manager Iria takes a long time to personally address my concerns, finally joins in after 30 min, and does not explain why she kept me waiting or why staff refused to collect payment at my room. Also, "Do not Disturb" most respected sign in hotel industry means nothing to housekeeping staff, she just walked in early morning , and clearly violated my privacy and interrupted my sleep. her excuse was, that the room shows up as empty in the system. which does not make sense, also upon check in, I came in to see a welcome note for Mr. Garcia to the hotel along with welcome set, no idea who that is, they messed up, it makes me feel unwelcome and ignored, Avoid!

Amazing hotel, lovely helpful staff and great location

The hotel was very well appointed, very clean and very quiet. There were some very nice touches such as complimentary soft drinks from the mini-bar and wine in the lobby during the early the early evening. Our only slight reservation is that we were in one of the 6th floor rooms and it only had two port-hole style windows which couldn't be opened to allow fresh air and didn't allow in a lot of natural light. It made the room seem quite dark, even with the lights on. Nevertheless, we would return.

Very good but it was hard to convince them that we had already paid, sorted in the end though.