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3.5-star hotel in Pachuca with indoor pool and restaurant
Friendly staff
Jul 29, 2021
Great location
Jul 6, 2021
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Intertek Cristal (third-party expert - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
*See fees & policies for additional details or extra charges
Les falta más personal en el área del restaurante por la mañana.
Alejandro, 2 night business trip, Jun 14, 2021
Verified Hotels.com guest review
Very clean
Arnulfo, 1 night family trip, Oct 10, 2020
Verified Hotels.com guest review
Clean and the staff was very friendly! I'll return to this place next time I travel to Pachuca.
Andres, 1 night family trip, Aug 7, 2020
Verified Expedia guest review
Good hotel for families!
1 night family trip, Feb 29, 2020
Verified Hotels.com guest review
Service was good but rooms were like normal but neat and clean The restaurant was good and breakfast spread was good
Sudhir, 1 night family trip, Dec 24, 2019
Verified Hotels.com guest review
Todo el personal es muy amable y bastante atento !
3 night family trip, Sep 17, 2019
Verified Expedia guest review
Nice comfy rooms, tidy, clean and close to everything
1 night family trip, Jun 14, 2019
Verified Expedia guest review
The hotel was clean, with spacious rooms and good amenities. The restaurant was also of a very good standard. The check-in process wasn't as smooth as hoped for, with a miscommunication between Expedia and tbe hotel. This was eventually sorted out however.
1 night romance trip, May 21, 2019
Verified Expedia guest review
Comfortable, friendly staff, and centrally located. Will be staying here again in the future!
Nancy, 6 night romance trip, Oct 28, 2018
Verified Hotels.com guest review
Great place to spend 2-3 days. The only problem is that the rooms are very noisy. You’re able to hear the running water from the next door. Imagine what else you could hear. Besides that, excellent experience great staff and services.
Esteban, 1 night trip, Apr 2, 2018
Verified Expedia guest review