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Sun Palace Cancun - Adults Only - All Inclusive

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3 outdoor pools
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools
3 outdoor pools

Overview of Sun Palace Cancun - Adults Only - All Inclusive

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Sun Palace Cancun - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront aparthotel with spa, near Delfines Beach

9.0/10 Superb

1,096 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is £392
Price available on 30/11/2022
Map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500

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About this area

What's nearby

  • In Zona Hotelera
  • Delfines Beach - 24 min walk
  • La Isla Shopping Mall - 8 min drive
  • Forum Beach - 17 min drive
  • Cancun Convention Center - 19 min drive
  • Tortuga Beach - 22 min drive
  • Langosta Beach - 24 min drive
  • Turtle Beach - 27 min drive
  • Puerto Cancun Marina Town Center - 29 min drive
  • Plaza Las Americas - 21 min drive
  • Ultramar Ferry Puerto Juárez - 38 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive

Restaurants

  • Navios - 10 min walk
  • El Galeon del Caribe - 15 min walk
  • La Punta Grill & Lounge - 3 min drive
  • Xkat-ik - 3 min drive
  • Da Vinci - 4 min drive

About this property

Sun Palace Cancun - Adults Only - All Inclusive


Property Location
With a stay at Sun Palace Couples Only All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and El Rey Ruins. This 4-star property is 3.9 mi (6.3 km) from Aquaworld and 4.8 mi (7.8 km) from La Isla Shopping Mall.

Rooms
Make yourself at home in one of the 252 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. This property also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Italian cuisine at La Tratto, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the swim-up bar or one of 3 bars/lounges, or 2 poolside bars. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.


Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and express check-in. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach towels
  • Beach sunloungers
  • Beach umbrellas

Pool/Spa

  • 3 outdoor pools
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Hydrotherapy
  • Facials
  • Body wraps
  • Aromatherapy

Internet

  • Free Wi-Fi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Restaurants on site

  • La Tratto
  • Aurora
  • Fuego
  • THAI

Food and drink

  • Coffee/tea maker

Dining

  • Free full breakfast available daily 7 AM–11:30 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 4 bars/lounges and 1 swim-up bar
  • Stocked minibar (free)
  • Snack bar/deli
  • 24-hour room service

Bedrooms

  • Bed sheets provided

Bathrooms

  • Separate bath and shower
  • Jetted bath
  • Slippers
  • Free toiletries
  • Dressing gowns
  • Hairdryer

Entertainment

  • Smart TV with cable/satellite service

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • Lift
  • In-room accessibility
  • Roll-in shower
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchairs available on site
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • Free local calls
  • Gift shop/newsstand

Things to do

  • Fitness centre
  • Outdoor pool access neaby
  • Scuba diving nearby
  • Golf nearby
  • Parasailing nearby
  • Ecotours nearby
  • Snorkelling nearby
  • Theme parks nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector

General

  • 247 rooms
  • 8 floors
  • 1 building
  • Romance packages available
  • Property does not allow children

Special features

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Spa

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Tratto – This restaurant specialises in Italian cuisine and only serves dinner.
Aurora – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Fuego – This restaurant specialises in Latin American cuisine and only serves dinner. Open daily.
THAI – This restaurant only serves dinner. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and a security system on site.

This property accepts credit cards. Cash is not accepted.

Also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Frequently asked questions

Does Sun Palace Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Sun Palace Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sun Palace Cancun - Adults Only - All Inclusive?
As of 29 Nov 2022, prices found for a 1-night stay for 2 adults at Sun Palace Cancun - Adults Only - All Inclusive on 30 Nov 2022 start from £392, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sun Palace Cancun - Adults Only - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sun Palace Cancun - Adults Only - All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Sun Palace Cancun - Adults Only - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sun Palace Cancun - Adults Only - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Sun Palace Cancun - Adults Only - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Sun Palace Cancun - Adults Only - All Inclusive and nearby?
Have fun with activities such as parasailing, scuba-diving and windsurfing, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Sun Palace Cancun - Adults Only - All Inclusive also has 2 poolside bars, 4 bars and a sauna, as well as a steam room and access to a nearby outdoor pool.
Are there restaurants at or near Sun Palace Cancun - Adults Only - All Inclusive?
Yes, there are 4 on-site restaurants, featuring Italian cuisine. Nearby restaurants include Navios (10-min walk), Xkat-ik (2.3 mi) and Da Vinci (2.4 mi).
Does Sun Palace Cancun - Adults Only - All Inclusive have private hot tubs?
Yes, each apartment has a jetted bath.
Does Sun Palace Cancun - Adults Only - All Inclusive have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Sun Palace Cancun - Adults Only - All Inclusive like?
Sun Palace Cancun - Adults Only - All Inclusive is in Zona Hotelera, a short 3-minute walk from Costa Occidental de Isla Mujeres National Park. Travellers say that the area is safe.

Overall score and ratings

9.0

Superb

9.5/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.1/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Breathe taking beauty
Breathtaking beauty and excellent service. Staff was very friendly and always accommodating. Room with indoor jacuzzi was exceptional. Pool and Beach were perfect. Service on beach was great. Highly recommend.
Daniel, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Your customer service was excellent.
Thomas, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

ali, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Fabian, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We had a wonderful experience. The staff were wonderful. Food was excellent. Very clean. We felt safe. Cool onsite entertainment as well!
Ouma D, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Anitra, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Tyson, 4-night trip
Verified Expedia guest review

10/10 Exceptional

So much better than other all inclusive a we have stayed at! Great food and staff.
brandon, 5-night romance trip
Verified Expedia guest review

6/10 Good

Misleading pictures of pool area. Communication with the resort was poor. Overall we enjoyed our stay here, but the pictures are misleading and the pool area is terrible. We ended up on a lot of activities since the resort was not a place we could just lay in the sun and relax at. The spa was disappointing. I've been to much better spas. But the service at the restaurants, and the coffee bar, and the staff on site were awesome. The service sort of made our stay. I would've rated the resort worse, but the people on staff are why i rated it where i did. I won't be going back here, based solely on the pool areas. They also tried to sell us something right when we arrived which was irritating.
Mike, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

zachary, 3-night trip
Verified Expedia guest review