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All properties in Guatemala City, Guatemala Department, Guatemala

Real InterContinental Guatemala

Luxury hotel with spa, near Plaza Fontabella Shopping Center

  • Free WiFi and free parking
From
£114

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  • Real InterContinental Guatemala
  • Real InterContinental Guatemala
  • Children’s Pool
  • Pool
  • Real InterContinental Guatemala
Real InterContinental Guatemala. Image 1 of 142.
1 / 142Real InterContinental Guatemala
9.2.Superb.
  • Excellent hotel with great pool and friendly staff

    Nov 22, 2018

  • Really loved the breakfast. Great gym and pool area too

    Oct 22, 2018

See all 296 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG), Safe Travels (WTTC - Global) and Ecolab (third-party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Dining options
Safe
Walkable
Convenient
Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 239 smoke-free guestrooms
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available

For families

  • Free cots/infant beds
  • Children's pool
  • In-room childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Zona 10
  • Plaza Fontabella Shopping Center - 5-min walk
  • Oakland Mall - 11-min walk
  • La Aurora Zoo - 20-min walk
  • Popol Vuh Museum - 24-min walk
  • Paseo Cayala - 4.4 mi / 7.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Double Beds
  • Deluxe Room
  • Club Room, 1 King Bed
  • Deluxe Room, 1 King Bed, Accessible (MOBILITY)
  • Club Room, 2 Double Beds
  • Deluxe Room, 2 Double Beds, Accessible (MOBILITY)
  • Club Room
  • Club Suite, 1 King Bed
  • Deluxe Suite, 1 King Bed
  • Executive Suite, 1 King Bed

Location

  • In Zona 10
  • Plaza Fontabella Shopping Center - 5-min walk
  • Oakland Mall - 11-min walk

What’s around

Landmarks

  • In Zona 10
  • Plaza Fontabella Shopping Center - 5-min walk
  • Oakland Mall - 11-min walk
  • La Aurora Zoo - 20-min walk
  • Popol Vuh Museum - 24-min walk
  • Paseo Cayala - 4.4 mi / 7.1 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.) 5-min drive
  • Airport pick-up service
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 239 rooms
  • This hotel is arranged over 16 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception

Things to do

  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours nearby
  • Pool sunloungers
  • Spa tub
  • Sauna

Working away

  • 24-hour business centre
  • Number of meeting rooms - 16
  • Conference space
  • Conference space size (feet) - 28299
  • Conference space size (meters) - 2629
  • Conference centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 1
  • Year Built – 2000
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Braille signage
  • Closed captioned TV
  • Grab bar - in bathtub
  • Accessible bathtub
  • Visual fire alarm

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 48-inch LED TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

SPA InterContinental has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open selected days. Guests under 10 years old are not allowed in the spa.

Dining

The Market – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.

Tanoshii – This sushi bar specialises in sushi and serves lunch, dinner and light fare. Open daily.

Picasso Stone Flame Oven – This restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.

Small print

Also known as

  • Real InterContinental Guatemala Hotel
  • Real InterContinental Guatemala Hotel Guatemala City
  • Real InterContinental Guatemala Hotel
  • Real InterContinental Guatemala Hotel
  • Real InterContinental Guatemala an IHG Hotel
  • Real InterContinental Guatemala
  • Real InterContinental Guatemala Guatemala City
  • Real InterContinental Guatemala Hotel Guatemala City
  • Real Intercontinental Guatemala Hotel Guatemala City
  • Intercontinental Guatemala City
  • Real Intercontinental Guatemala City
  • Real InterContinental Guatemala Guatemala City
  • Real InterContinental Guatemala Hotel
  • Real InterContinental Guatemala an IHG Hotel
  • Real InterContinental Guatemala Guatemala City

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-in between midnight and 3:00 PM can be arranged for an extra charge (amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for GTQ 160 per night

Buffet breakfast is offered for an extra charge of GTQ 158 per person (approximately)

Airport shuttle service is offered for an extra charge of GTQ 80 per person

Airport shuttle service for children up to 11 costs GTQ 0

Local area shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 10 years old are not allowed in the spa.

Parking height restrictions apply.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (third-party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Real InterContinental Guatemala does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
  • Yes, there are 4 on-site restaurants, featuring international cuisine. Nearby restaurants include TGI Friday's (4-min walk), Del Griego (4-min walk) and Tre Fratelli (5-min walk).
  • Yes, a shuttle from the airport to the hotel is available from 5:00 AM to 11:00 PM on request. The charge is GTQ 80 per person.
  • Have fun during the warmer months with activities nearby such as mountain climbing. Additional recreation nearby includes casino gaming and ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Real InterContinental Guatemala also has a 24-hour health club and a sauna, as well as a garden.
9.2.Superb.
  • 8.0.Very good

    lmost perfect

    Check in was effortless. Very helpful answering questions and went beyond my expectations. The only negative would be that I used the hotel’s shuttle service to take me and my family to a mall approximately 10minutes from the hotel. Upon exiting I was told that needed to pay 308 Quetzales (~$40) US dollars. I had thought it was complementary, but felt that I probably misunderstood some communication. The amount seemed excessive. I paid the driver and tipped another $4. I used Uber getting back later that night and the entire ride was $6.50. I felt taken advantage of by the hotel. For this reason I won’t be staying there again. Sadly, this was the only problem I had during my brief stay, but it is enough to change my opinion. Ironically, I would recommend the hotel, AND Uber.

    Robert, 1 night family trip, Apr 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent accommodation

    Comfort, clean, safe. Great food !

    selene, 1 night trip, Apr 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Hotel limpio y eficiente en Guatemala.

    Buen hotel, de calidad, un poco vieja la alfombra y olía un poquito a humedad. La cama King size es muy confortable. El baño eficiente y limpio. Buena experiencia y atención de los empleados. Un poco más de diversidad seria un plus por el desayuno.

    BENJAMIN, 2 night business trip, Mar 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great customer services. Beautiful hotel. Great location. But the people and the service amazing

    2 night family trip, Feb 14, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great please. Good location. Great customer service.

    2 night family trip, Feb 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff made our stay amazing. Definitely will come back.

    1 night family trip, Dec 26, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Restaurant staff is really nice good food service is fast and very kind Bell boys are extremely helpful As soon as I arrive they unloaded my taxi and took all of my luggage to my room and help me the next day bring it all down

    Ronald, 2 night family trip, Dec 25, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Super Clean Best hotel in town

    The best hotel in Guatemala City and i have been in mostly all of them (hotels). Breakfast is great and rooms are clean and comfortable.

    Felipe, 1 night business trip, Dec 13, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful Hotel, great staff and very cleaned. All security measures for Covid-19 were taken.

    Juan, 3 night trip, Oct 30, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent hotel. Amazing Service and food. Great location.

    1 night family trip, Oct 18, 2020

    Verified Expedia guest review

See all 296 reviews