Los Abrigados Resort And Spa by Diamond Resorts

At check in we were taken to another desk to collect our "welcome pack" which turned out to be a Time share "hard sell". Would not return to this hotel.

My family and I really enjoyed ourselves; the staff was very friendly and professional. We appreciated their hospitality.

Had a very poor time. There are many buildings and they wrote down the wrong building number. We went out to eat after not finding our room and finally came back and they gave us another room with 14 stairs and we needed a handicapped room because of my husbands two strokes. NO ELEVATOR! They then found us another room that we could stay in for one night and then transfer to another room the next day. I asked if they could anything and they said that they would give us a voucher for dinner but both of the restaurants involved many stairs. I said that that wouldn't work and then I asked if they could do anything else for our inconvenience and they said they could give us a late check out at noon instead of 10am. I then asked for a complete refund and asked if they could find us another room at another hotel and they said that was not possible. So they processed the refund and at 11:00pm we went out to look for another hotel and finally found one. Thought we would have to sleep in our car for the first night! Very Poor Customer Service! I did have my husband with two strokes and my adult grandson with Downs Syndrome with us and I'm 72!

They didn’t mention you had to be 21 when we booked it, which was odd cuz no other hotel ik forces you to be 21 to check in. Then after refusing us entry, they didn’t give us our money back. The lady at the front gave us no suggestions on how to go about it either. Overall a shit hotel.

This is a time share, so they want to entrap you into a spiel. The property is jam packed into a relatively small area. Rooms are very dark, almost like being in a cave. Parking is impossible!