The hotel and grounds itself were beautiful, but hugely let down by the service.
To our surprise, despite being guests in the hotel, we were unable to eat at the hotel restaurant as it was fully booked, which is problematic given the location of the hotel. We would expect to be contacted by the hotel at the time of booking to either be offered a reservation or notified about lack of spaces.
Generally, the service was particularly bad at the reception desk and it appears there is also some tension among staff, who do not seem to have reservations about having arguments in front of the hotel guests.
There was a wedding in the hotel at the time and it felt like the event was the main focus of the staff and the reason why everything was fully booked - when in reality, it should not affect the experience of the remaining hotel guests.
Given the number of complaints being made we witnessed during our stay, we hope that hotel management take all of the feedback seriously before the ship sinks, which would be a great shame given the undeniable wow factor of the hotel.