Novotel London Tower Bridge

Good stay but points not added to Accor account even when's I specifically asked for it to be done

Had a weekend in London touring with the family after a packed first day we checked into the hotel. As we couldn’t be bothered to find a restaurant we decided to eat in the Kitchen Keepers restaurant which was part of the hotel. What a mistake. The food was ok but the service was horrendous. The waitress who served us was rude and abrupt !!! Our drinks came out the same time as our food. Then she tried to clear the table whilst I will still eating. It might just be me but from working in the business as a kid when I left school I was told never to clear the table until everyone has finished. With me telling her to leave the plates as I was still eating she walked off in a foul mood, and then took forever to clear once we were done. When it came to paying the bill she left the bill on the table and fetched the card machine. I then asked her to remove the 10% service charge. To which I got a rather abrupt WHY !!! Why I said simply because I think your rude and I haven’t enjoyed the service. It’s discretionary and I don’t want to pay it !!! She altered the bill but then begun to tell all the other staff members and point and say what had happened. If I had of had the energy I would of took it further with management but at the point me and my family were tired. The hotel was great it’s just a shame about the restaurant attached !!!

Really nice stay here in London. Especially enjoyed sauna and steamroom. Thpugh there was building and maintenance wirk going on in these areas it didnt really affect us much x

A lovely few days away with 2 teenagers, had a great stay in a great location!

The hotel was great overall. Good service, comfortable room. It had been some time since someone cleaned underneath the Nespresso machine, otherwise the room seemed very clean. It would be good to have more clearly labelled vegan breakfast options.