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The Chester Grosvenor

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Exterior
Suite | Premium bedding, minibar, in-room safe, individually decorated
Suite | Premium bedding, minibar, in-room safe, individually decorated
Deluxe Room | Premium bedding, minibar, in-room safe, individually decorated
Classic Double Room | Premium bedding, minibar, in-room safe, individually decorated

Overview of The Chester Grosvenor

The Chester Grosvenor

5.0 star property
Luxury hotel in Chester with 2 restaurants and spa

9.2/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is £153
Price available on 12/12/2022
Map
Eastgate Street, Chester, England, CH1 1LT
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • In-room childcare
For families
  • Cots/infant beds (surcharge)
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

What's nearby

  • Heart of Chester
  • Chester City Walls - 5 min drive
  • Chester Zoo - 14 min drive
  • Cheshire Oaks Designer Outlet - 20 min drive

Getting around

  • Liverpool (LPL-John Lennon) - 44 min drive
  • Manchester Airport (MAN) - 47 min drive
  • Buckley Station - 12 min drive
  • Chester Station - 13 min walk
  • Bache Station - 29 min walk

Restaurants

  • Chef's Table - 2 min walk
  • The Watergates Bar - 3 min walk
  • The Eatery - 3 min walk
  • Chalk Coffee - 3 min walk
  • Pret A Manger - 3 min walk

About this property

The Chester Grosvenor

Located near a train station, The Chester Grosvenor is a great choice for a stay in Chester. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Simon Radley Fine Dining, one of 2 restaurants, serves dinner. A bar/lounge, a fitness centre and a sauna are other highlights at this luxurious hotel. Fellow travellers say great things about the comfortable beds and breakfast.

Languages

English, French, Italian, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Express check-in/out available
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • On-site self-parking (GBP 10.00 per night)
  • On-site valet parking (GBP 20.00 per night)
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Golfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Library
  • Fitness centre
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Assistive listening devices available

Languages

  • English
  • French
  • Italian
  • Polish

Room amenities

Be entertained

  • LED television
  • Premium cable/satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Simon Radley Fine Dining – This fine-dining restaurant only serves dinner. 1-star Michelin rating.
La Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
The Arkle Bar and Lounge – This restaurant only serves lunch. Guests can enjoy drinks at the bar.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Refundable deposits

  • Deposit: GBP 200.00 per stay

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 01 January to 10 January:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cots/infant beds are available for GBP 17.50 per stay
  • Rollaway beds are available for GBP 35 per night

Parking

  • Self-parking costs GBP 10.00 per night
  • Valet parking costs GBP 20.00 per night
  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for GBP 35.00 per accommodation, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

Frequently asked questions

Does The Chester Grosvenor offer free cancellation for a full refund?
Yes, The Chester Grosvenor does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Chester Grosvenor?
As of 9 Dec 2022, prices found for a 1-night stay for 2 adults at The Chester Grosvenor on 12 Dec 2022 start from £153, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Chester Grosvenor?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Chester Grosvenor?
Sorry, pets aren't allowed.
Is parking offered on site at The Chester Grosvenor?
Yes. Self-parking costs GBP 10.00 per night. Valet parking costs GBP 20.00 per night.
What are the check-in and check-out times at The Chester Grosvenor?
You can check in starting at 3 PM. Check-out time is 11:00 AM. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at The Chester Grosvenor and nearby?
The Chester Grosvenor has a spa and a steam room.
Are there restaurants at or near The Chester Grosvenor?
Yes, there are 2 on-site restaurants. Nearby restaurants include Chalk Coffee (3-min walk), Pret A Manger (3-min walk) and Urbano 32 (3-min walk).
What's the area around The Chester Grosvenor like?
The Chester Grosvenor is in the heart of Chester, a short 2-minute walk from Chester Cathedral and 7 minutes' walk from Chester City Walls. Travellers say that the hotel is in a great location.

Overall score and ratings

9.2

Superb

9.5/10

Cleanliness

9.4/10

Staff & service

8.9/10

Amenities

9.1/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Janet, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice stay.
Nice overnight stay for wedding anniversary. Lovely hotel. Lovely food. Lovely room. Will visit again.
Rob, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Lee, 1-night trip
Verified Hotels.com guest review

6/10 Good

JONATHAN, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great hotel poor food range and over priced
Peter, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best Location to Stay
Fantastic place to stay in Chester, right in the city centre and close to the shopping. Staff are fantastic and the restaurant looks amazing set up with Xmas lights.
Mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Always excellent
1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Hotel is lovely a little jaded in parts , great service and breakfast
tina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jamie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

AMAZING HOTEL
We had a fantastic stay at The Grosvenor Chester, our experience from first arriving at the hotel to departing was amazing, the hotel was immaculate, the staff were very friendly & polite, our room was amazing, we could not fault it in any way.
JANINE, 2-night trip with friends
Verified Hotels.com guest review