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All properties in Chester, England, United Kingdom

The Chester Grosvenor

Luxury hotel with spa, near Chester Racecourse

  • Free continental breakfast and free WiFi
From
£153

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1 / 96Suite - Guest Room
Eastgate Street, Chester, CH1 1LT, England, United Kingdom
9.2.Superb.
  • Everything was fine although getting to the hotel was not easy due to Road works in…

    Jul 22, 2021

  • We had a lovely stay and can’t speak highly enough of the staff, who were helpful, good…

    Jul 19, 2021

See all 746 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Shopping
Convenient
Dining options
Safe
  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 80 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Fitness centre
  • Valet parking

For families

  • Cots/infant beds (surcharge)
  • In-room childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

What’s around

  • Heart of Chester
  • Chester Racecourse - 9-minute walk
  • Chester Cathedral - 3-minute walk
  • Chester City Walls - 7-minute walk
  • University of Chester - 15-minute walk
  • The Rows of Chester - 1-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Double Room
  • Deluxe Room
  • Executive Room
  • Superior Double Room
  • Suite

Location

Eastgate Street, Chester, CH1 1LT, England, United Kingdom
  • Heart of Chester
  • Chester Racecourse - 9-minute walk
  • Chester Cathedral - 3-minute walk

What’s around

Landmarks

  • Heart of Chester
  • Chester Racecourse - 9-minute walk
  • Chester Cathedral - 3-minute walk
  • Chester City Walls - 7-minute walk
  • University of Chester - 15-minute walk
  • The Rows of Chester - 1-minute walk
  • Eastgate Clock - 1-minute walk
  • St Peter's Church - 2-minute walk
  • Chester Town Hall - 3-minute walk
  • Newgate - 4-minute walk
  • Chester Roman Gardens - 4-minute walk

Getting around

  • Manchester Airport (MAN) 50-min drive
  • Liverpool (LPL-John Lennon) 49-min drive
  • Chester Station 13-min walk
  • Bache Station 29-min walk
  • Ince & Elton Station 13-min drive

At a glance

Hotel size

  • This hotel has 80 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • On-site self-parking (GBP 10.00 per night)
  • On-site valet parking (GBP 20.00 per night)
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Free continental breakfast daily
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service

Things to do

  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Steam room
  • Sauna

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Lift
  • Library

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available

Languages Spoken

  • English
  • French
  • Italian
  • Polish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Bath with shower
  • Designer toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Simon Radley Fine Dining – This fine-dining restaurant only serves dinner. 1-star Michelin rating.

La Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

The Arkle Bar and Lounge – This restaurant only serves lunch. Guests can enjoy drinks at the bar.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Small print

Also known as

  • Chester Grosvenor Hotel
  • Chester Grosvenor
  • The Chester Grosvenor Hotel Chester
  • The Chester Grosvenor Hotel
  • The Chester Grosvenor Chester
  • The Chester Grosvenor Hotel Chester
  • The Chester Grosvenor Chester
  • The Chester Grosvenor Hotel Chester

Optional extras

Facility access costs GBP 35.00 per accommodation, per day. Facilities include fitness facilities and a sauna.

Self-parking costs GBP 10.00 per night

Valet parking costs GBP 20.00 per night

Rollaway beds are available for GBP 35 per night

Cots/Infant beds are available for GBP 17.50 per stay

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Guests must contact this property in advance to reserve on-site parking.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: GBP 200.00 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Chester Grosvenor does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • The property is closed between 01 January and 10 January.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs GBP 10.00 per night. Valet parking costs GBP 20.00 per night.
  • Sorry, pets aren't allowed.
  • You can check in starting at 3 PM. Check-out time is 11:00 AM. Express check-in and check-out and contactless social distancing and check-out are available.
  • Yes, there are 2 on-site restaurants. Nearby restaurants include Cafe Rouge (3-min walk), Urbano 32 (3-min walk) and Meze (4-min walk).
  • The Chester Grosvenor has a spa and a steam room.
9.2.Superb.
  • 10.0.Exceptional

    Amazing !!

    As usual our weekend at the Chester Grosvenor was amazing !. Absolutely top class hotel. The staff, facilities and food are all first class. I would have no hesitation in recommending a stay at the beautiful hotel.

    Ian, 2 night trip, Jul 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel

    Fantastic location and wonderful staff.

    2 night trip, Jul 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Not worth the money

    Aircon to loud and didn’t work properly room didn’t go below 23.5 deg too warm for me so didn’t sleep

    Gary, 1 night trip, Jul 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect for Chester Races.

    Fabulous hotel right in the heart of the city. Perfect location for Chester Races. Superior Double room was the height of luxury. Would not hesitate to stay here again.

    Donna, 1 night family trip, Jun 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Really great stay

    Brilliant stay in the heart of the city. Welcomed by an absolutely great doorman who chatted with us each time we entered and exited, and even agreed to take our picture on the entrance steps! Room was fantastic, as was the continental breakfast delivered to the room at the time requested. Would definitely recommend!!

    Gary, 1 night trip, Jun 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Lovely room, horrid view

    Reception staff very helpful. Covid conditions means continental breakfast delivered to room. For one night world be okay, for five nights not ideal. How can you make your own hot drinks without asking for your room to be serviced, for clean mugs etc? Kept having to ask receptionist for toilet roll, rea bags, biscuits and water to be topped up. Lovely comfortable big bed, but we had a horrible view of a fire escape and tatty building opposite from our window of our deluxe room ( again for one night, just about okay but for five nights was disappointing).

    5 night trip, Jun 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Disappointing

    Disappointing, the hotel is tired , the gym was closed as was the spa , apparently due to COVID . Unbelievable when it’s more important than ever to exercise, maid service on request and breakfast in your room . Hardly 5 Star but put it down to COVID it’s easy. Not impressed.

    joanne, 2 night trip, Jun 17, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Spot on!!!

    Perfect from start to finish

    Susan, 3 night trip, Jun 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Wonderful

    Beautiful hotel. Would recommend.

    Elaine, 2 night trip, Jun 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    GREAT HOTEL

    EXCELLENT POSITION IN CHESTER .FRIENDLY STAFF AND GOOD SERVICE .ROOM VERY NICE AND CLEAN .

    linda, 3 night family trip, Jun 7, 2021

    Verified Hotels.com guest review

See all 746 reviews