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All properties in Chester, England, United Kingdom
1 room, 2 adults

Chester Station Hotel, Sure Hotel Collection by Best Western

3-star3 stars
City Road, Chester, England, CH1 3AF, United Kingdom

3-star hotel with restaurant, near Chester Racecourse
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Great hotel. Very good one way system and sanitation stations to work against COVID.Oct 12, 2020
  • Rundown and tired. Room smelt stale and foisty Not a wink of sleep due to herd of…Sep 9, 2020

Chester Station Hotel, Sure Hotel Collection by Best Western

from £39
  • Classic Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Family Room, Multiple Beds, Non Smoking
  • Standard Room, 1 Single Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking

What’s around Chester Station Hotel, Sure Hotel Collection by Best Western


  • Heart of Chester
  • Chester Racecourse - 20-minute walk
  • Chester Cathedral - 13-minute walk
  • Chester City Walls - 14-minute walk
  • University of Chester - 21-minute walk
  • Grosvenor Park - 10-minute walk
  • St Paul's Church - 12-minute walk
  • Roman Amphitheatre - 13-minute walk

Getting around

  • Manchester (MAN) 41-min drive
  • Liverpool (LPL-John Lennon) 41-min drive
  • Chester Station 1-min walk
  • Bache Station 28-min walk
  • Ellesmere Port Station 10-min drive

At a glance

Key facts

Hotel size

  • This hotel has 75 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • English breakfast daily (surcharge)
  • Restaurant
  • Room service (during limited hours)
Working away
  • Conference space
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Television in common areas
Languages Spoken
  • English

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
  • In-room safe

Special features


Restaurant (Breakfast) – This restaurant specialises in international cuisine and only serves breakfast.

Chester Station Hotel, Sure Hotel Collection by Best Western’s small print

Also known as

  • Hallmark Inn Chester
  • Hallmark Inn Chester
  • Chester Sure Hotel Collection by Best Western
  • Hallmark Chester
  • Chester Sure Hotel Collection by Best Western
  • Hallmark Chester


This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitisation practices of We Care Clean (Best Western) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Parking is available off site and costs GBP 15.00 per night (0.5 mi away)

Rollaway beds are available for GBP 20 per night

English breakfast is offered for an extra charge of GBP 15 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Chester Station Hotel, Sure Hotel Collection by Best Western

  • Does Chester Station Hotel, Sure Hotel Collection by Best Western offer free cancellation for a full refund?
    Yes, Chester Station Hotel, Sure Hotel Collection by Best Western does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Chester Station Hotel, Sure Hotel Collection by Best Western?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Are pets allowed at Chester Station Hotel, Sure Hotel Collection by Best Western?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Chester Station Hotel, Sure Hotel Collection by Best Western?
    You can check in from 3:00 PM to anytime. Check-out time is 11 AM.
  • Are there restaurants at or near Chester Station Hotel, Sure Hotel Collection by Best Western?
    Yes, there's an on-site restaurant that serves international cuisine. Nearby restaurants include Siam (3-min walk), City Spice (3-min walk) and Gate of India (3-min walk).

Recent reviews

Good 6.8 From 345 reviews

Very good 8.0
tay at the Queen Hotel Chester
Stayed twice on this trip at the beginning and end and enjoyed my stay. Nice old hotel in a quiet area but right next to the railway station but within a short walk to the town centre. Both were at The Queen Hotel as this one was closed
Murdoch, gb1 night trip
Very good 8.0
Change of room requested as room 211 was an attic room up wobbly steps with tiny window in ceiling; claustrophobic. Excellent receptionist who understood our concerns. We were given a much better brighter room 109 even though we had paid rock bottom price for our 2 night stay with a sitting area with 2 easy chairs which led to a v comfortable break.
gb2 night trip
Exceptional 10.0
We really enjoyed our stay and the staff were excellent.
Nigel, gb2 night trip
Very good 8.0
Hotel chester
Full of character but a little tired reasonable value for money very convenient for the train and city centre
Richard, gb2 night trip
Exceptional 10.0
Even let us put our bottle of Asti in their fridge to chill, excellent service
Barbara, gb1 night trip with friends
Good 6.0
Great location but outdated
A quirky inn full of character and a lovely staff team. In its prime, this would have been a lovely hotel, however, time has not been a friend. The character remains unique, but the state of the rooms are disappointing. Bedding and towels were clean, but the bath was covered in hair from previous occupants and there was dust and dirt throughout, even a child’s one piece was down side of the wardrobe coated in dust, evident it had been there a while. The flooring is very creeky and the noise kept us up for most of the night and again woke ya early, to the sounds of those walking above us. Very disappointing. Nevertheless, the staff were friendly and the location is perfect for exploring Chester.
Michael, gb1 night trip
Very good 8.0
We came on a Hooiday Express trip, the trip itself has been really good and so has the hotel really. The only complaint really would be the evening meal that was provided. We thought their wasn't
Sophie, gb1 night trip
Poor 2.0
I arrived early so i couldnt check in but they confirmed my booking and stored my bag along with my friend. When i returned to check in i was told that they had overbooked and i would have to stay in their sister hotel accross the road who new nothing about it when i got there. Not a very nice experience to go through at 11 pm
DAVID, gb1 night trip with friends
Fair 4.0
Don’t stay in room 304 as heating broken
I’ve never stayed at a hotel before whereby I’m told what time heating is available in my room. I couldn’t get radiator to work and reception told me heating would come on at 8pm and I could get a heater from reception if needed- no heating came on for durations of our stay. It spoilt my stay if I’m honest as it was cold in the room especially after having a shower. Shame as staff were lovely.
Colette, gb1 night trip
Very good 8.0
very helpful
receptionist was good when we had change rooms as my daughter need lift to get to rooms
ruth, gb2 night trip with friends

Chester Station Hotel, Sure Hotel Collection by Best Western

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