Guests
All properties in Chester, England, United Kingdom

Chester Station Hotel, Sure Hotel Collection by Best Western

3-star hotel with bar/lounge, near Chester Racecourse

  • Free WiFi

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Classic Room - Guest Room. Image 1 of 45.
1 / 45Classic Room - Guest Room
City Road, Chester, CH1 3AF, England, United Kingdom
7.0.Good.
  • Our stay was lovely, hotel was nice however our room had not been cleaned properly. We…

    Jul 21, 2021

  • The hotel we had booked was closed down and we had to go to the sister hotel near by,…

    Jul 1, 2021

See all 250 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Safe
Quiet
Dining options
  • Free WiFi
  • Non-smoking

Property highlights

Main amenities

  • 75 smoke-free guestrooms
  • Breakfast available
  • Bar/lounge
  • 24-hour front desk
  • Front desk safe
  • Laundry service

For families

  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Coffee/tea maker
  • Lift

What’s around

  • Heart of Chester
  • Chester Racecourse - 20-minute walk
  • Chester Cathedral - 13-minute walk
  • Chester City Walls - 14-minute walk
  • University of Chester - 21-minute walk
  • Grosvenor Park - 10-minute walk

Book this property and collect stamps after your stay

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Enter dates for 2 guests

Guests
  • Classic Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Family Room, Multiple Beds, Non Smoking
  • Standard Room, 1 Single Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking

Location

City Road, Chester, CH1 3AF, England, United Kingdom
  • Heart of Chester
  • Chester Racecourse - 20-minute walk
  • Chester Cathedral - 13-minute walk

What’s around

Landmarks

  • Heart of Chester
  • Chester Racecourse - 20-minute walk
  • Chester Cathedral - 13-minute walk
  • Chester City Walls - 14-minute walk
  • University of Chester - 21-minute walk
  • Grosvenor Park - 10-minute walk
  • St Paul's Church - 12-minute walk
  • The Rows of Chester - 12-minute walk
  • Roman Amphitheatre - 13-minute walk
  • Eastgate Clock - 13-minute walk
  • Newgate - 14-minute walk

Getting around

  • Manchester Airport (MAN) 43-min drive
  • Liverpool (LPL-John Lennon) 42-min drive
  • Chester Station 1-min walk
  • Bache Station 28-min walk
  • Ellesmere Port Station 10-min drive

At a glance

Hotel size

  • This hotel has 75 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Off-site parking within 1.3 mi (GBP 15.00 per night)

Payment types at the property

American ExpressMastercardVisa

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • To-go breakfast daily (surcharge)
  • Bar/lounge
  • Room service (during limited hours)

Working away

  • Conference space
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers: 1
  • Lift
  • Safe-deposit box at front desk
  • Television in common areas

Languages Spoken

  • English

In the room

Home comforts

  • Coffee/tea maker
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Bath with shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • In-room safe

Small print

Also known as

  • Hallmark Inn Chester
  • Hallmark Inn Chester
  • Chester Sure Hotel Collection by Best Western
  • Hallmark Chester
  • Chester Sure Hotel Collection by Best Western
  • Hallmark Chester

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Parking is available off site and costs GBP 15.00 per night (1.3 mi away)

Rollaway beds are available for GBP 20.0 per night

To-go breakfast is offered for an extra charge of GBP 7.50 per person (approximately)

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Chester Station Hotel, Sure Hotel Collection by Best Western does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, pets aren't allowed.
  • You can check in from 4:00 PM - anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
  • Yes. Nearby restaurants include Siam (3-min walk), City Spice (3-min walk) and Gate of India (3-min walk).
7.0.Good.
  • 8.0.Very good

    Good hotel.

    Great to start getting back to normal, nice stay , but it would be good see a better menu in the resturant with more choice ,and for familys staying a childrens menu.

    1 night family trip, Jun 3, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Hotel closed but they’re happy to take the booking

    The hotel was closed when I got there and told to head the The Queens Hotel, 20m down the road towards the station. Got there then to be told I couldn’t stay as I couldn’t prove I was there for business even thigh I had official documented letter advising so. Felt a bit like I was a burden and not had this experience at other Best Westerns. Not good!

    Paul, 1 night business trip, May 4, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Hotel wasn't in operation

    I booked a night's stay and when i got there the hotel was closed.

    1 night trip, Apr 30, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Parking fine

    So disappointed, they change the hotel at last minute, they ask me to move the car to the parking and register plates in their screen, I paid but yesterday arrive a parking fine to my address

    Gabriela Alejandra, 1 night business trip, Feb 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I liked the location as it was just 5 minutes walk from town and easy to find as I’ve stayed there before

    2 night family trip, Dec 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Queen at Chester

    From the welcome at the front desk to the breakfast the next morning, we have had a really enjoyable stay. Comfy bed, beautiful building and very good breakfast.

    Gary, 1 night trip, Dec 4, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Great hotel. Very good one way system and sanitation stations to work against COVID.

    Stephen, 2 night trip, Oct 9, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    I was moved to The Queen as it's part of the same chain and the Chester Station Hotel is now called the Westminster so this review is of the Queen: Very well organised Covid arrangements and clean throughout. The breakfast was exceptional, much improved from a previous stay some years ago. Only niggle was the TV did not work which I did not bother to report. Building is grand but tired and creaky which seems to amplify late night guest noise. Staff friendly and courteous.

    Bri, 1 night trip, Sep 9, 2020

    Verified Expedia guest review

  • 4.0.Fair

    We got to the hotel and it wasn't open, saying we had to go over the road to the Queens Hotel, when we arrived we were told we couldn't have a proper breakfast like booked instead we would be given a continental breakfast at the door. Not happy with that at all considering the extra paid i was expecting a full English. When our continental breakfast came there was barely anything in there very disappointing wish i was told beforehand so i could have gone to a cafe in the city instead.

    1 night romance trip, Sep 5, 2020

    Verified Expedia guest review

  • 2.0.Poor

    never again!

    Rundown and tired. Room smelt stale and foisty Not a wink of sleep due to herd of elephants in room above all night clearly partying.Told reception but not interested. Checked out in disgust at 7am Will not return

    Tracy, 1 night trip, Aug 30, 2020

    Verified Hotels.com guest review

See all 250 reviews