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All properties in Carlisle, England, United Kingdom
1 room, 2 adults

Crown & Mitre Hotel, Sure Hotel Collection by Best Western

3-star3 stars
4 English Street, Carlisle, England, CA3 8HZ, United Kingdom

3-star hotel with indoor pool, near The Sands Centre
  • Free WiFi and free parking
  • Collect nightsYou can collect™ Rewards nights here
From 1,329 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • Food in restaurant was poor value for money. Service very slow. Food was quite bland.…Nov 30, 2019
  • Good overall, swimming pool closed, would use again.Nov 27, 2019

Crown & Mitre Hotel, Sure Hotel Collection by Best Western

from £50
  • Standard Room, 1 Single Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking
  • Standard Room, Multiple Beds, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking
  • Executive Room, 1 Single Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Club Room, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)
  • Suite, 1 King Bed, Non Smoking (Four Poster Bed)
  • Family Room, Multiple Beds, Non Smoking, Connecting Rooms
  • Executive Suite, 1 King Bed, Non Smoking

What’s around Crown & Mitre Hotel, Sure Hotel Collection by Best Western


  • The Sands Centre (10-minute walk)
  • Green Market (1-minute walk)
  • Carlisle Guildhall (1-minute walk)
  • Carlisle Cathedral (2-minute walk)
  • Tullie House Museum and Gallery (2-minute walk)
  • Bitts Park (6-minute walk)
  • Carlisle Castle (8-minute walk)
  • Brunton Park (21-minute walk)

Getting around

  • Carlisle (CAX) 6.1 miles/9.8 km
  • Carlisle Station 7-min walk
  • Dalston Station 12-min drive
  • Wetheral Station 16-min drive

At a glance

Key facts

Hotel size

  • This hotel has 91 rooms


  • Check-in time starts at 2 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Pets stay free


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free self parking (limited)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
Working away
  • Meeting rooms
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Lift
Languages Spoken
  • English

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping

Special features


Peace and Plenty – This restaurant specialises in local cuisine and serves lunch, dinner and light fare.

Crown & Mitre Hotel, Sure Hotel Collection by Best Western’s small print

Also known as

  • Crown & Mitre Hotel, Sure Hotel Collection by Best Western Hotel
  • Crown & Mitre Hotel, Sure Hotel Collection by Best Western Hotel


Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds.

Optional extras

Rollaway beds are available for GBP 25.0 per night

Full breakfast is offered for an extra charge of GBP 8.50 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very good 8.0 From 216 reviews

Fair 4.0
The room was dated and unclean, there was an issue with the door lock and the shower not working properly. They left the repairs until we left. When I raised the issues with reception they gave me a card to send an email rather than sorting it out
gb1 night business trip
Very good 8.0
Best hotel for central Carlisle
Needs some TLC. Decor clean but tired. Car park difficult to find. Super location for central Carlisle
J J, gb1 night trip
Good 6.0
A mixed impression
The use of a swimming pool that opened until 23:00 and opening in the morning at 07:00 was the best part, also the central location. The negatives was maintenance, my room was very well appointed, the only issue was a very noisy air-lock in the heating system or possibly something loose on the outside of the building, resulting in a very noisy room. Complained about 21:00 about and nothing was done, had to try again at 23:00 facing a very bad sleep. I was moved to room that was not a disappointment compared to the first room and this had a window that was open, shutting discovered a broken latch that would not shut correctly and this room only had blinds (other had curtains), the headboard was next to this window resulting in a very cold night. I given feedback to the hotel and reported this faults, so far I heard nothing. Its a very beautiful period hotel, you do not expect perfection in a historic hotel, but you do expect faults reported to be address so customer and get a good nights sleep and not put them into further discomfort.
gb1 night trip
Very good 8.0
A nice old hotel close to the venue we were attending, this was our second time at the hotel and it did not disappoint
Ian, gb1 night trip
Poor 2.0
I would have given an even lower score but the duty manager and consierge in car park were helpful however the receptionist was very unhelpful and rude that I felt very unwelcome , she also would not give me an invoice showing I had paid as I need for my work expenses , the room was small and dirty and I did not even stay for breakfast and will never stay there again , the bathroom was disgusting and I’ve stayed in cleaner cheaper budget hotels . The bathroom bin and mat were filthy
Lisa, gb1 night business trip

Crown & Mitre Hotel, Sure Hotel Collection by Best Western

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