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The Reef Playacar All Inclusive Beach Resort

3.5-star3.5 stars
Ave. Xaman-HaRetorno Sayil S/N Fracc. Playacar, Playa del CarmenQROO77710Mexico, 0203 024 8216Great location! See map

Beachfront Resort in Playa del Carmen with spa, beach bar
  • Free parking
Good7.4
Beach
Beautiful beach
Location
Great location
Food
Food is all right
Value for money
Value for money could be better
339See all 339 Hotels.com reviews
From 5,265 reviewsTripAdvisor Traveller Rating

The Reef Playacar All Inclusive Beach Resort

Hotel Info: 0203 024 8216

from £163
  • Standard Room, Balcony, Garden View
  • Premium room, garden view,balcony

About The Reef Playacar All Inclusive Beach Resort

All-inclusive seaside resort and spa south of Cancun

The Mayan Riviera

Steps from Playa de Carmen's white sands, The Reef Playacar All Inclusive Beach Resort offers everything you need for a relaxing getaway. It's in the area known as "The Mayan Riviera", in Quintana Roo state on Mexico's west coast, a 50-minute drive south of Cancun Airport.

Watersports, expeditions

You might just want to spend your vacation lounging on the beach, but the hotel also offers free activities such as kayaking, sailing, and live entertainment. There's also a guided expedition into the Yucatán jungle, where you can see the remains of Mayan civilization.

Outdoor pools, pampering

The all-inclusive package gives you free drinks at the 5 bars, plus food at the 3 restaurants, with premium guests receiving free entry to the gourmet Terraza Grill. Later on, you can take a dip in the 2 outdoor pools, or spoil yourself with a massage at the spa center.

Balconies and hot tubs

All 202 guestrooms contain a compact refrigerator stocked with soft drinks so you can cool down on hot days. There's a private furnished balcony where you can sunbathe in peace, and some premium rooms offer a private hot tub to soak in.

At a glance

Key facts

Hotel size

  • This hotel has 196 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 4-12)

Pets

  • Pets not allowed

Internet

  • WiFi in rooms *

Transport

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
Things to do
  • Beach sunloungers
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Marina on site
  • Beach towels
  • Swim-up bar
  • Pool sunloungers
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Business centre
  • Conference space size (feet) - 5167
  • Conference space size (meters) - 480
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 18
  • Built in 1998
  • ATM/banking
  • Garden
  • Television in common areas

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping

Special features

All inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks and local beverages included
  • Dining and beverage availability is limited at one or more venues

Activities and facilities/equipment
All non-motorised water sports and land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkelling
  • Surfing/boogie boarding

Land activities
  • Cycling
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • On-site entertainment and activities
  • On-site live performances

Not included
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkelling excursions
  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Spa

The Spa at The Reef has 3 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

The Reef Playacar All Inclusive Beach Resort’s small print

Also known as

  • Reef Playacar All Inclusive Beach Resort Playa del Carmen
  • Reef Playacar All Inclusive Beach Resort
  • Reef Playacar Beach Playa del Carmen
  • Reef Playacar All Inclusive Beach Resort Playa del Carmen
  • Reef Playacar Beach Playa del Carmen

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 18 years old are not allowed in the spa without adult supervision.

This property does not have lifts.

Reservations are required for golf tee times, massage services and spa treatments, and can be made by contacting the property before arrival on the number on the booking confirmation.

Optional extras

Safes in guestrooms can be used for an extra charge

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for MXN 15 per day (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around The Reef Playacar All Inclusive Beach Resort

Landmarks

  • In Playacar
  • Playacar Golf Club (3-minute walk)
  • Playa del Carmen Maritime Terminal (21-minute walk)
  • Yucatek Divers (23-minute walk)
  • Central Square (29-minute walk)
  • Nuestra Senora del Carmen Catholic Church (29-minute walk)
  • Quinta Alegria (32-minute walk)
  • Pier Navega (37-minute walk)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 47-min drive
  • Free self parking

Recent reviews

Good 7.4 From 339 reviews

The Reef Playacar All Inclusive Beach Resort
Very Good8.0
Amazing rain forest design
Amazing hotel design around tropical creek. Lovely villas 12 rooms each over 3 floors. Ground floor rooms facing the creek have musty and damp smell, but as the gardens, pools and the beach are very attractive time spent in the room is minimal. Rooms facing Riu Palace are quite noisy due to numerous service trolleys being carted back and forth on hard wheels on the concrete service path running alongside the buildings for both Riu Palace and the Creek from 6 am to 11.00pm. The simple solution would be to use rubber wheels - suggestion for the management.. Our room on the top floor was comfortable, newly painted but the bathroom was very dated with bath tub painted inside, rusty shower and taps.Both the grounds and the accommodation was spotlessly clean and well cared for through our stay. Beach 4 poster beds have seen better days. Every day some were taken off for repairs but they really require refurbishment. Beach sun loungers and umbrellas vibrant blue and comfortable, great beach with sports facilities . Buffet meals tasty, plentiful and varied, although meat pieces could be larger in various diced dishes. Staff efficient, friendly and polite without exception. Reading some reviews about time share sales I must say that not once were we approached for this reason. Excellent location - 15 min walk alongside palm lined avenue to Playa del Carmen and 10 min walk in opposite direction to very nice touristy, colorful shopping center. All in all a great holidays!
Diana, gb7 night trip
The Reef Playacar All Inclusive Beach Resort
Exceptional10.0
Well run all inclusive
What a great place to vacation. It was more than we were expecting. Well maintained with a super friendly staff. Beautiful beach and plenty of staff around to take care of all your needs. Drinks and food were plentiful. Ate in the Italian restaurant and the buffet. The pool area was lively and there was also a quiet spot where we played cards and just relaxed in the afternoon. If we had any suggestions it would be to be clearer about all the amenities offered. We were given a site map that could have been much easier to figure out.
Robert, usRomance trip
The Reef Playacar All Inclusive Beach Resort
Very Good8.0
Great Value
We’ve been visiting this resort for twenty years. We love the location-closest Playacar hotel to Playa Del Carmen. Easy walking distance to town. The hotel service is very good, unless you’re trying to access their Wi-Fi (fee charged). The guest rooms have been updated since we last stayed, a pleasant surprise and a big improvement. At check-in, they direct you to another staff member who ends up trying to sell you a time share. It’s not what you want to hear after traveling all day, but it’s not high pressure. This is not a top tier resort for dining. The buffet is only so-so. There is an Italian restaurant that is unremarkable. A third restaurant charges a small per person fee unless you are a premier level guest. Nothing special on the menu. You can pay more at other resorts and probably have a five star vacation. But we love the quaintness of The Reef and it’s value.
A Traveller, us5 night romance trip
The Reef Playacar All Inclusive Beach Resort
Exceptional10.0
Awesome
After a bad experience next door we went here. Great little place. People are beyond nice and they upgraded us for free due to construction next door. Can't beat the beach location or the friendliness of the resort.
Zachary, us4 night romance trip
The Reef Playacar All Inclusive Beach Resort
Good6.0
The food was ok, but not great. It was an older hotel that seemed to be in desperate need of an upgrade. I was lucky to get an upgrade in my room and that changed my experience to a more positive one. I think if you're looking for an older all inclusive hotel this would be be the one.
Ana, us1 night romance trip

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The Reef Playacar All Inclusive Beach Resort

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