Malmaison Birmingham

Comfortable spacious room with good spa and reasonable breakfast

Check in was smooth and fast .. room was lovely clean altho there was some crumbs on the chair and a hair that wasnt mine in the bed, and the hotel gel is very liquid like. But for one night it was pleasant. Hoping breakfast is great

This was not the kind of experience I was expecting from Birmingham’s premier hotel. From check in to the condition of the room, it was rather lacking to say the least. The one plus point was the bed which was comfortable. Very poor cleanliness of the room, furniture, bathroom, condition of the sofa and a questionable “white” stain on the upholstery of the bed. Given the current hygiene awareness amid Coronavirus we were bitterly disappointed. The lamp did also didn’t work in the main living space leading to a dingy area to relax. The room was sold as a premier and premium product and this was completely lacking. Considering this was for a celebration it has left a bitter taste on the whole experience. At check-in we received a very impersonal experience and just pointed to “over there” to find access to the lifts, didn’t give any indications as to what floor the room was on and to then find the room in the condition and for the price it is rather underwhelming to say the least. At check out we were also asked for £0.40p as the gentleman behind the counter mumbled “I need to balance the till” £0.40p more for the whole experience that we have encountered?? We should have been paid to stay in the room that was offered to us.

Simply excellent, ideally situated, very comfortable with a funky bar and an excellent restaurant.

A wonderful experience

Great location, big room, started to get a bit dated now.

Room very lovely Bed was very comfortable .quiet good night sleep when asked fir more milk and coffee it was bought to room straight away Breakfast delicious Notjing to complain about at all location excellent

Great Location, staff were also outstanding and room was also good

Stopped for my 30th birthday. Hotel room was great. Loved all the little extras, shall the mini bar was abit overpriced. Bed was comfy and the bathroom was lovely. The staff were always happy to help. Breakfast was lovely and how they presented it was great too. We will definitely be booking again!

Always say at this Hotel, a few mins walk from Train station and so convenient for Bull Ring, Mailbox, theatre etc. great to get back to in the evening for late drinks and good music in the bar, rooms are always to high standard