The Royal Crescent Hotel & Spa

Stayed for graduation. A special place for a special event. We always love staying here and we have returned several times. Pricey, but top quality. It must be one of the best hotels in England.

We were supposed to be in a 'deluxe room with a city view' but the room was very small and stuffy and we had a view of a busy road but no city view. Poky was the word for it! We complained about the small room while there but were told we needed to pay twice as much for a better room. We thought we we already had a deluxe room!! So annoying and frustrating! We also had to contend with a rather rude barman who was more interested in supplying drinks and a full menu to us when we had said we only wanted afternoon tea and directed to this area by a confused member of staff. 'We only supply full menus' he said, grumpily. We have written to the hotel regarding the disappointing room and service but they said they would give a free upgrade but to book directly with them!! We could afford a weeks holiday with the starting prices they are quoting so we won't be taking up the offer! Otherwise there were positives. The garden was beautiful. I took a peek of one of the real deluxe rooms when a cleaner had the door open - they looked very opulent with beautiful bookcases in - they type of room we would have loved and expected for the price we paid. The breakfast staff were very helpful. But we do feel very 'ripped off'.

Hotel excellent, only quibble was the tissues provided in the room; not up to standard.

Terrible customer service. Only interested in taking money but will not assist in resolving issues.

We felt as though our every need was catered to by the staff and everything there felt super high class and luxurious.