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All properties in Chester, England, United Kingdom

Crowne Plaza Chester

4-star hotel with spa, near Chester Cathedral

  • Free WiFi
From
£100

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  • Executive Room, 1 Double Bed, Non Smoking - Bathroom
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Trinity Street, Chester, CH1 2BD, England, United Kingdom
8.6.Fabulous.
  • Check in was unorganised, waited over half an hour to be checked in at Reception. The…

    Aug 2, 2021

  • Lovely city break and we managed to get a parking space in the hotel car park. Superb…

    Jul 31, 2021

See all 341 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) and Ecolab (third-party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Shopping
Convenient
Dining options
Easy parking
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 160 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Heart of Chester
  • Chester Racecourse - 7-min walk
  • Chester Cathedral - 5-min walk
  • Grosvenor Museum - 7-min walk
  • Roman Amphitheatre - 10-min walk
  • Chester Zoo - 3.5 mi / 5.6 km

Book this property and collect stamps after your stay

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Enter dates for 2 guests

Guests
  • Standard Room, Non Smoking
  • Deluxe Room, Non Smoking
  • Room, 1 Double Bed, Non Smoking
  • Room, 2 Single Beds, Non Smoking (2 Pers)
  • Executive Room, 1 Double Bed, Non Smoking
  • Club Room, 1 Double Bed, Non Smoking (Executive Club)
  • Room, 1 Double Bed, Non Smoking (Plus Sofa Chair)
  • Executive Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking (Regular)

What’s around

Landmarks

  • Heart of Chester
  • Chester Racecourse - 7-min walk
  • Chester Cathedral - 5-min walk
  • Grosvenor Museum - 7-min walk
  • Roman Amphitheatre - 10-min walk
  • Chester Zoo - 3.5 mi / 5.6 km
  • Cheshire Oaks Designer Outlet - 6 mi / 9.6 km
  • Blue Planet Aquarium - 6.4 mi / 10.3 km

Getting around

  • Manchester Airport (MAN) 46-min drive
  • Liverpool (LPL-John Lennon) 44-min drive
  • Chester Station 17-min walk
  • Bache Station 27-min walk
  • Capenhurst Station 11-min drive
map
See on map
Trinity Street, Chester, CH1 2BD, England, United Kingdom

At a glance

Hotel size

  • This hotel has 160 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 10 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Payment types at the property

American ExpressDiners ClubMastercardVisa

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • English breakfast on weekends (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Segway rental/tour nearby
  • Spa tub
  • Steam room
  • Sauna

Working away

  • Business centre
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 10269
  • Conference space size (meters) - 954
  • Conference centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 1
  • Year Built – 1989
  • Lift
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Braille signage
  • Raised toilet seat
  • Grab bar - near toilet
  • Bathroom emergency pull cord
  • Wheelchair-width doorways

Languages Spoken

  • English
  • French
  • Portuguese
  • Slovenian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Crowne Spa Chester has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Stables Bar & Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Small print

Also known as

  • Crowne Plaza Chester Hotel
  • Crowne Plaza Chester Hotel
  • Crowne Plaza Chester Chester
  • Crowne Plaza Chester an IHG Hotel
  • Crowne Plaza Chester Hotel Chester
  • Crowne Plaza Chester
  • Crowne Plaza
  • Chester Crowne Plaza
  • Crowne Plaza Chester Hotel Chester
  • Crowne Plaza Chester Hotel
  • Crowne Plaza Chester Chester
  • Crowne Plaza Chester an IHG Hotel
  • Crowne Plaza Chester Hotel Chester

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self-parking costs GBP 10 per day

English breakfast is offered for an extra charge of GBP 15.95 per person (approximately)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 6:30 AM to 9:30 PM.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Parking height restrictions apply.

Guests must contact this property in advance to reserve cots/infant beds and high chair.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless checkout are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Crowne Plaza Chester does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs GBP 10 per day. Parking spaces may be limited. Electric car charging is available.
  • Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 9:30 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
  • Yes, Stables Bar & Grill offers British cuisine. Nearby restaurants include Fiesta Havana (3-min walk), The Red Lion (4-min walk) and The Pied Bull (4-min walk).
  • Have fun with activities such as horse riding, mountain climbing and zip-lining, and practise your swing at the nearby golf course. Additional recreation nearby includes segway hire. Indulge in a treatment at the spa and soothe your senses in the hot tub. Crowne Plaza Chester also has an indoor pool and a sauna, as well as a steam room.
8.6.Fabulous.
  • 10.0.Exceptional

    Will be back!

    Staff really friendly & knowledgeable about restaurants in the area. Our room was a good size and very comfortable. The WIFI connection was very poor .

    Ann, 1 night trip, Jul 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice friendly welcome from reception on arrival Clean room And central location

    Stella, 1 night trip, Jul 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Really enjoyed our stay we use this hotel every year, great service and location

    Thelma, 4 night trip, Jul 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice place.

    Great location for just a stay in the city or for the races. Very expensive on race day though.

    Graham, 1 night trip with friends, Jul 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Couples stay

    Lovely stay. Staff are helpful & nothing is too much trouble for them.It was great to book in the swimming pool & hotel ensure there are low numbers using the pool & jacuzzi. Food is nice & reasonably priced, breakfast is excellent with great selection. Hotel is conveniently situated for all that Chester has to offer.

    Julie, 2 night trip, Jul 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Honeymoon

    Absolutely wonderful time, made my honeymoon amazing.

    Jack, 2 night trip, Jul 5, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Housekeeping let you down

    Thr hotel was really good the reception staff were friendly, polite and very professional, nothing was too much trouble from supplying extra milk to printing out tour tickets. The staff in the restaurant for breakfast again couldnt do enough for us and the breakfast was plentiful and delicious. This is were we felt rather let down the housekeeping, we arrived on monday to a spotless room, Tuesday we arrived back to our room at around 4.30pm and the room hadnt been made up, we phone the reception and it was completed whilst we went for a swim - great. Wednesday a lady knocked and asked if we wanted our room made up (surely that is a given) i said please and when we got back it was done - great. Got back Thursday and again the room hadnt been touched no bins emptied or clean towels. I would have thought a hotel of this calibre would have c leaned rooms everyday we did have clean towels when the room was made up but the bed was not changed once, perhaps i am being a bit picky but it is a great to stay in a nice hotel and expect clean towels etc. When i mentioned this on our departure again the excellent reception staff sorted this for us.

    Linda, 4 night trip, Jun 21, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Poor

    Rooms old and shabby Not cleaned properly Service slow

    Peter, 2 night trip, Jun 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fabulous !!

    My wife and I thoroughly enjoyed our 3 night stay at this great hotel. It all felt very "covid safe". This hotel is in a fabulous location with everything you need within short walking distances. I recommend.

    Gary, 3 night trip, Jun 8, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great location

    Nice hotel in a great location, just a few minutes walk from the city centre. Quick and friendly check in. No beer/Ale in the bar (not even bottled), only lager and cider, which was disappointing, but that is my only complaint everything else was great. look forward to a return visit.

    David, 3 night trip with friends, Jun 7, 2021

    Verified Hotels.com guest review

See all 341 reviews