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Crowne Plaza Chester, an IHG Hotel

Photo gallery for Crowne Plaza Chester, an IHG Hotel

Meeting facility
Indoor pool
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview of Crowne Plaza Chester, an IHG Hotel

UNESCO Sustainable Travel Pledge

Crowne Plaza Chester, an IHG Hotel

4.0 star property
4-star hotel with spa, near Chester Cathedral

8.8/10 Fabulous

996 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is £77
Price available on 5/1/2023
Map
Trinity Street, Chester, England, CH1 2BD
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Spa tub
  • 24-hour room service
  • Conference centre
For families
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Heart of Chester
  • Chester City Walls - 2 min drive
  • Chester Zoo - 10 min drive
  • Cheshire Oaks Designer Outlet - 17 min drive

Getting around

  • Liverpool (LPL-John Lennon) - 41 min drive
  • Manchester Airport (MAN) - 44 min drive
  • Ellesmere Port Station - 11 min drive
  • Chester Station - 16 min walk
  • Bache Station - 29 min walk

Restaurants

  • Old Custom House Inn - 2 min walk
  • Falafel Xpress - 2 min walk
  • Barlounge - 2 min walk
  • Upstairs at the Grill - 2 min walk
  • Abbey Gateway - 3 min walk

About this property

Crowne Plaza Chester, an IHG Hotel

Located near a train station, Crowne Plaza Chester, an IHG Hotel is a great choice for a stay in Chester. You can visit the spa to indulge in deep-tissue massages, facials or manicures and pedicures, and British cuisine is served at Stables Bar & Grill, which is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a health club are other highlights at this upmarket hotel. The comfortable beds and helpful staff get great marks from fellow travellers.

Languages

English, French, Polish, Portuguese, Romanian, Slovenian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 160 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 10 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) on weekend mornings 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service

Travelling with children

  • Children's menu

What to do

  • Golfing nearby
  • Mountain climbing nearby
  • Horse riding nearby
  • Segway hire/tours nearby
  • Zip-lining nearby

Working away

  • Business centre
  • 11 meeting rooms
  • Computer station
  • Conference centre (10269 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike storage

Facilities

  • 1 building/tower
  • Built in 1989
  • Safe-deposit box at front desk
  • Television in common areas
  • Health club
  • An indoor pool
  • Bike parking
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • 100% renewable energy

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Raised toilet seat
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • Polish
  • Portuguese
  • Romanian
  • Slovenian
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Dining

Stables Bar & Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of GBP 16.95 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds and high chair

Parking

  • Self-parking costs GBP 10 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 9:30 PM
  • Children under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property uses wind and solar energy, plus eco-friendly cleaning products.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester
Crowne Plaza Chester, An Ihg
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester, an IHG Hotel Hotel
Crowne Plaza Chester, an IHG Hotel Chester
Crowne Plaza Chester, an IHG Hotel Hotel Chester

Frequently asked questions

Does Crowne Plaza Chester, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Chester, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crowne Plaza Chester, an IHG Hotel?
As of 9 Dec 2022, prices found for a 1-night stay for 2 adults at Crowne Plaza Chester, an IHG Hotel on 5 Jan 2023 start from £77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Chester, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Chester, an IHG Hotel?
Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 9:30 PM.
Are pets allowed at Crowne Plaza Chester, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crowne Plaza Chester, an IHG Hotel?
Yes. Self-parking costs GBP 10 per day. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Crowne Plaza Chester, an IHG Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Crowne Plaza Chester, an IHG Hotel and nearby?
Have fun with activities such as horse riding, mountain climbing and zip-lining, and practise your swing at the nearby golf course. Additional recreation nearby includes segway hire. Indulge in a treatment at the spa and soothe your senses in the hot tub. Crowne Plaza Chester, an IHG Hotel also has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Crowne Plaza Chester, an IHG Hotel?
Yes, Stables Bar & Grill offers British cuisine. Nearby restaurants include Fiesta Havana (3-min walk), Chalk Coffee (3-min walk) and The Watergates Bar (4-min walk).
Does Crowne Plaza Chester, an IHG Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Crowne Plaza Chester, an IHG Hotel like?
Crowne Plaza Chester, an IHG Hotel is in the heart of Chester, a short 5-minute walk from Chester Cathedral and 5 minutes' walk from Chester City Walls. Travellers say that this hotel is in a good location.

Overall score and ratings

8.8

Fabulous

8.9/10

Cleanliness

9.1/10

Staff & service

8.7/10

Amenities

8.5/10

Property conditions & facilities

8.3/10

Eco-friendliness

6/10 Good

Shopping break
Paid for premium room upgrade, couldn’t tell any different from a premier inn room to be honest. Bath had rust marks on base. Asked for a newspaper didn’t arrive when asked was told someone must have taken it from outside the room. Club lounge very basic hardly any food and not restocked, limited and not worth the extra. Breakfast good. Parking limited. Overall average stay big the premium experience we were expecting
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel Staff very efficient and friendly. Would highly recommend this hotel.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good breakfast
Ben, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

M, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

m, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

MICHAEL, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emma, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Birthday stay
Amazing, it was my partners birthday and the hotel had gave some chocolates and a card, also on check in provided us with a drinks voucher for their restaurant, such a lovely gesture and really did make his birthday special. We also used the pool facilities, this was also great
1-night trip
Verified Hotels.com guest review

4/10 Fair

Poor check in experience
We arrived to check in at 15.00 and were told the room was not available yet, the reception area was in chaos, which indicated we were not the only people affected. We returned at 15.45 and were kept waiting a further 30 minutes until we were finally allocated a room. It wouldn’t have been a big issue if we didn’t have plans early evening, but we had a reservation at a restaurant for our anniversary at 5.30, which meant we had an extremely quick turnaround and no chance to enjoy the facilities, in fact we only just made our reservation time. Just to be clear though, the reception staff were very professional in their dealing with the situation, and we wouldn’t even be complaining if it hadn’t impacted on our plans so much Kind regards Lorraine and Russ Tobin
Russel, 1-night trip
Verified Hotels.com guest review