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All properties in Nuevo Vallarta, Nayarit, Mexico
1 room, 2 adults

Krystal Grand Nuevo Vallarta – All Inclusive

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Highchair
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732, Mexico

All-inclusive beachfront property with spa, near Playa Bucerias
  • Free buffet breakfast, free WiFi in the lobby and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Highchair
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Awesome place! Good location, good amenities and good food variety.Dec 23, 2020
  • All inclusive stayed with ocean view when I get there they gave me a pool view and also…Dec 19, 2020

Krystal Grand Nuevo Vallarta – All Inclusive

from £143
  • Basic Room, 1 Queen Bed, Resort View
  • Deluxe Room, 2 Double Beds, Garden View
  • Deluxe Room, 1 King Bed, Garden View
  • Luxury Room, 2 Double Beds, Partial Ocean View
  • Junior Room, 2 Double Beds, Balcony, Pool View
  • Junior Double Room, 2 Double Beds, Ocean View
  • Superior Room, 1 King Bed, Beachfront
  • Club Room, 1 King Bed, Pool Access, Ground Floor
  • Club Room, 2 Double Beds, Pool Access, Ground Floor
  • Club Room, 2 Double Beds, Sea View

What’s around Krystal Grand Nuevo Vallarta – All Inclusive

Landmarks

  • In Flamingos
  • Playa Bucerias - 15-minute walk
  • Nuevo Vallarta Beach - 25-minute walk
  • El Cora Crocodile Sanctuary - 27-minute walk
  • Flamingos Golf Club - 28-minute walk
  • Nayar Vidanta Golf - 6.2 mi / 10.1 km
  • Paradise Plaza Shopping Center - 3.7 mi / 6 km
  • Plaza Lago Real Shopping Center - 5.2 mi / 8.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) 21-min drive

At a glance

Key facts

Size

  • 480 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cots (infant beds)

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free covered on-site self-parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 5 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Playground on site
  • Pool umbrellas
  • Arcade/game room
Working away
  • Number of meeting rooms - 8
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • Designated smoking areas
  • Garden
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • MP3 docking station
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Not included

  • Room service

Spa

Eternity Spa has 6 treatment rooms, including rooms for couples. Services include body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Krystal Grand Nuevo Vallarta – All Inclusive’s small print

Also known as

  • Krystal Grand Nuevo Vallarta
  • Krystal Grand Nuevo Vallarta
  • Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta
  • Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 8:00 PM.

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; guests can access their rooms with a mobile device.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Grand Nuevo Vallarta – All Inclusive

  • Does Krystal Grand Nuevo Vallarta – All Inclusive offer free cancellation for a full refund?
    Yes, Krystal Grand Nuevo Vallarta – All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Grand Nuevo Vallarta – All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Grand Nuevo Vallarta – All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Krystal Grand Nuevo Vallarta – All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Are pets allowed at Krystal Grand Nuevo Vallarta – All Inclusive?
    Sorry, neither pets and nor service animals are allowed.
  • What are the check-in and check-out times at Krystal Grand Nuevo Vallarta – All Inclusive?
    You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near Krystal Grand Nuevo Vallarta – All Inclusive?
    Yes, there are 5 on-site restaurants. Nearby restaurants include La Dolce Vita Nuevo Vallarta (3.1 mi), 3x3 Authentic Food (3.2 mi) and Sea Food The Fat Boy (3.6 mi).
  • Is there an on-site casino at Krystal Grand Nuevo Vallarta – All Inclusive?
    No, this property doesn't have a casino, but Vallarta Casino (14-min drive) is nearby.
  • What is there to do at Krystal Grand Nuevo Vallarta – All Inclusive and nearby?
    Have fun with on-site activities such as archery and cycling. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Krystal Grand Nuevo Vallarta – All Inclusive also has 4 bars and an arcade, as well as a garden.

Recent reviews

Good 6.0 From 56 reviews

Exceptional 10.0
Excellent service and great staff
Alejandro, us3 night family trip
Exceptional 10.0
Very attentive to service and cleanliness. Will definitely revisit property
Richard, us2 night family trip
Good 6.0
The hotel was over capacity for a time during a pandemic and not all guests were wearing masks when walking around the hotel. Food was not that great and didn't have much variety. Miscommunication between the staff and my requests were frequent. The best service I got was from the bartenders they were very attentive when enjoying a drink around the bar. The best dinner we had was at the Italian restaurant with excellent food and service. Room service was a hit and miss, sometimes they would answer other times the front dest will have to transfer the call, but the food delivery to the room was always fast and friendly. When asking for towels to the room those never received or a couple of times the refrigerator was not stocked. I have stayed in this chain at San Jose del Cabo and had a great experience and I was expecting the same in Nuevo Vallarta but unfortunately it didn't happen.
Sandy, us5 night family trip
Fair 4.0
don't get bamboozled
the check in area was pure chaos. they gave us the wrong room, and when I came back down to show the check in agent my reservation, she said that is a picture of the ocean. I said I don't think I booked the ocean, I am trying to show you my reservation name and title of my room. Her supervisor came over and I think realized she made a mistake and put us in a filthy pool room with curtains splattered with mud. Also hair in the toilet, some old shorts on the chaise, no battery in the remote, and some weird glob on the floor with hair in it. We were now in our 3 rd room, which smells like mold, but was clean, and had curtains that were white! no hair in the beds! So we were happy although hesitant to go into the "private pool" that is a shared pool and not clear! I think there are a lot of kids in there. We tried to go to dinner, but you have to make a reservation. There are still buffets in COVID! We found a nice place with nice people marmot? good Mexican food. There were no QR codes in our room to tell us anything. How were we going to safely eat breakfast in a pandemic at a buffet? Where was the compensation for moving our rooms 3 times for their error? No bottle of champagne? no check in from the manager? the beach is beautiful, I just feel like they are not taking cleanliness seriously or customer service. This is definitely a kids resort, they are everywhere. I would not come back again. I do not feel like a safe and valued guest here.
Wendee, mx1 night trip with friends
Very good 8.0
I really love that my room has a private pool and was very comfortable, the food is not that good. But is a really nice hotel, I definitely go back
Diana, us1 night family trip
Good 6.0
Not for me
The hotel was ok. I would probably not stay again as there are better hotels for the same price. Most the day was spent waiting in lines for food or booking reservations. They were not staffed for the amount of guests they had. Only had one towel in a room for 2 people and didn’t get another until the next day. The room smelt of cigarettes in the morning coming in from the vents. The shower has no door so it soaks the entire bathroom. Pros: it was clean and the pools were nice.
us2 night trip with friends
Good 6.0
No information was shared during check in other than our room number. Food was the same everyday. You have to make a reservation for dinner for every night and that requires standing on a long line with concierge everyday. Overall hotel was okay.
us4 night romance trip
Poor 2.0
Way to many people!! Long wait lines
Hector, us2 night family trip
Exceptional 10.0
Loved the resort, wonderful, beautiful views, helpful and pleasant staff, unlimited food and drinks... we would absolutely return.
ChristianJeffer, us3 night romance trip
Good 6.0
NOT RECOMENDED
The hotel rooms were clean and spacious. The workers helpful and polite. What it is really bad is: the FOOD and the lack of waiters. We were waiting for 35 minutes to get breakfast and what we got was very low standard of food. For 3 days Lunch was hot dogs, hamburgers, chicken wings and tostadas. Everything by the lowest standards. The Mexican restaurant offer Dinner with rancid cold meat, shell fish that will not open and sea food over cooked. Same with the meat. We asked for medium rare and it came well done. We felt mistreated and we really got the impression that the Chef wanted to mock us. Or, simply he don't care or know how to cook better. What a shame! That was horrible. In other hand, The Grill Restaurant was a nice experience. Another comment is: we report that our safe was not working, somebody came but did not fix it. No entertainment at all. No folklore, no Mariachi, no shows but a loud screaming voice at the pool in nap time, 2-3 pm. We travel a lot and compared with Cancun, this hotel should not charge even 50$ a day. In Cancun we had even a bar in our room, 7 different restaurant to choose, entertainment any single day, the Buffet was amazing and all food a la carte. This hotel it is stilling people money. NOT RECOMENDED.
MIHAELA, us3 night trip

Krystal Grand Nuevo Vallarta – All Inclusive