2/10 Poor
25 Feb 2023
One of the worst 4 star hotels
I had to book last min at the property another room because they said 1 room cant accomodate 2 adults and 2 children age 2 and 5. So I have 2 rooms which the other is basically empty and costs me another 600 euros for 2 nights. I still think the reasoning (if there is at all) behind their rules is ridiculous.
1) I booked 1 hotel room for 2 adults and as per matter and attached screenshots from the app, it was said that they wont be able to accommodate 2 adults and 2 small children below the age of 6 and said the only other option is to book 2 rooms, which we had to and we even left the room empty as it doesnt serve any purpose for our small family.
2) The hotel mentioned when i showed the details from the app "2 children under age of 12 stays for free with existing bedding" only applies for free tax - which i rebutted as there's another part saying tax free is for only 18 and above which is 2 different matters.
3) After which they mentioned, that the 2 children stays for free applies only for Junior Suite room - which definitely was not mentioned anywhere in the details of the website or app upon booking.
4) Its also disappointing that hotels.com can only assist so much even though Ive always booked and my whole holiday here in Europe was booked through hotels.com for all my stays.
The shower feels like a portable toilet.
I still cant get over the fact that I end up paying for 2 rooms and only staying in one.
Verified traveller
2-night family trip
Verified Hotels.com guest review