Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Riu Palace Mexico All Inclusive

Playa del Carmen beachfront property with 6 restaurants, spa

  • Free buffet breakfast, free WiFi and free parking

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
Outdoor Pool. Image 1 of 93.
1 / 93Outdoor Pool
Avda. Xaman-Ha, Manzana 3, Lote 4, Playa del Carmen, 77710, QROO, Mexico
8.6.Fabulous.
  • El hotel no fue para nada lo que nos esperabamos, mucha comida pero no de buena calidad,…

    Jul 16, 2021

  • Very welcoming and friendly staff. Was not allowed to have any visitors even if they…

    Jun 19, 2021

See all 465 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Walkable
Quiet
Shopping
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 434 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools

Feel at home

  • Free cots/infant beds
  • Children's pool
  • Children's club
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds (free)

What’s around

  • In Playacar
  • Plaza Paraiso - 29-minute walk
  • Paseo del Carmen - 29-minute walk
  • Quinta Avenida - 31-minute walk
  • Playa del Carmen Maritime Terminal - 32-minute walk
  • Playa del Carmen Main Beach - 32-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite (U)
  • Junior Suite (Superior (U))
  • Suite (U)
  • Suite, Jetted Tub (U)
  • Junior Suite (M)
  • Junior Suite (L)
  • Junior Suite (Superior, L)
  • Junior Suite (E)
  • Junior Suite (Superior E)
  • Junior Suite, Garden View (M)
  • Junior Suite (B2C-US)
  • Superior Suite (B2C-US)
  • Suite (B2C-US)
  • Suite, Jetted Tub (B2C-US)
  • Suite (M)
  • Suite, Jetted Tub (M)
  • Suite (L)
  • Suite, Jetted Tub (L)
  • Suite (E)
  • Junior Suite (B2C CAN)
  • Junior Suite (Superior, B2C CAN)
  • Suite (B2C CAN)
  • Suite, Jetted Tub (B2C CAN)

What’s around

Landmarks

  • In Playacar
  • Plaza Paraiso - 29-minute walk
  • Paseo del Carmen - 29-minute walk
  • Quinta Avenida - 31-minute walk
  • Playa del Carmen Maritime Terminal - 32-minute walk
  • Playa del Carmen Main Beach - 32-minute walk
  • Yucatek Divers - 35-minute walk
  • Playacar Golf Club - 38-minute walk
  • 3D Museum of Wonders - 38-minute walk
  • Central Square - 40-minute walk
  • Calle Corazón - 42-minute walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 56-min drive
map
See on map
Avda. Xaman-Ha, Manzana 3, Lote 4, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 434 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club (ages 4-12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 1
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Number of living rooms
  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks and select beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room spirit dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • On-site entertainment and activities
  • Access to off-site nightclubs
  • On-site live performances

Not included
  • Motorised water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkelling excursions
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Spa

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room.

The spa is open daily.

Dining

Don Julian – This buffet restaurant serves breakfast and dinner.

La Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

La Bodega – This restaurant specialises in Mexican cuisine. Open daily.

Miyagi – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Krystal – This restaurant specialises in fusion cuisine and only serves dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Scuba diving nearby

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or checkout:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Playa Del Carmen
  • Rui Palace Mexico
  • Mexico Palace Riu
  • Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
  • Riu Mexico Inclusive inclusiv
  • Riu Mexico Inclusive Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Palace Mexico All Inclusive All-inclusive property
  • Riu Palace Mexico All Inclusive
  • Riu Palace Mexico Playa del Carmen
  • Riu Palace Mexico
  • Riu Mexico Inclusive Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Palace Mexico All Inclusive All-inclusive property
  • Riu Palace Mexico Playa Del Carmen
  • Riu Palace Playa Del Carmen

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Riu Palace Mexico All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 4 outdoor pools and a children's pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 4:00 PM - anytime. Check-out time is 11:00 AM. Express check-in and check-out are available.
  • Yes, there are 6 on-site restaurants, featuring Italian cuisine. Nearby restaurants include El Gran Taco (2.2 mi), El Nero (2.4 mi) and Hot Casual Food (2.7 mi).
  • Have fun with on-site activities such as kayaking, sailing and windsurfing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Riu Palace Mexico All Inclusive also has 4 bars and a sauna, as well as a health club and a garden.
8.6.Fabulous.
  • 6.0.Good

    The staff was all very friendly and assisted in anything and everything we needed. I like the ankle deep pools with the beach view. Most of the food was very good except for Krystal. However, the resort was pretty outdated. Our view was of a metal fence with a green tarp. The music from the resort right next to us jammed till at least midnight or after. The smell of the rooms was a little different and not appealing. It wasn’t the cleanest resort I’ve been to. Also, there wasn’t much to do. No foam party or anything like that during the day. The Michael Jackson show was really neat, but the rest of the shows weren’t very good. Sometimes the water tasted funny and multiple times in my mimosa or water there were things floating all in it that weren’t suppose to be in there....I’m usually not one to complain much and give places the benefit of doubt, but I couldn’t this time around. I won’t be coming back to this place.

    6 night family trip, Jun 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This place was amazing. The staff, the food, amazing

    5 night family trip, Jun 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything is great,staff friendly ,everything is clean, food delicious fresh,,I recommend a vacation

    7 night family trip, Jun 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelent service and good Food

    6 night family trip, Jun 13, 2021

    Verified Expedia guest review

  • 8.0.Very good

    It’s good

    7 night family trip, Jun 10, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    The all inclusive Riu Palace Mexico was extremely clean, staff was very nice and hands-on. The food was delicious and there were different varieties for everyone!

    4 night family trip, Jun 9, 2021

    Verified Travelocity guest review

  • 6.0.Good

    Pros: The lobby is beautiful. Rooms are clean. Servicing staff is friendly, especially if you tip them. I can't say the same about the front desk - they just neutral, neither friendly nor rude. Cons: Almost no shade from the sun around the pools. The place is nice looking but very open and wide, not many trees. Basically walking from your room to the pools or the beach you will be under direct sun. They had a "late check out" promotion going in the app we have downloaded, but still charged us $18 for one hour late check out.

    5 night family trip, Jun 7, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Garden is beautiful. Fountain are amazing clean and might view is gorgeous.

    5 night romance trip, Jun 4, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Atmosphere = Great Food (taste) = Pretty decent Staff = Very friendly and helpful Things to do = The nightlife is taken care of, but during the day, it seemed like everyone just hung out by the pool or beach. Even if very few sign up, I wish the group activities were still available. Also, just making sure visitors know of all the activities available (other than telling them to look at the app) would have been nice. For example, I had to use another service to go ATV riding and jet skiing, but by wandering the beach I found out on my last day I could have water skiied at the resort. How can a visitor not know this?

    4 night trip, Jun 3, 2021

    Verified Expedia guest review

  • 8.0.Very good

    No 5 stars anymore, every morning is noisy, no adults only anymore, the new ( no so new design) is very cheap. The covid 19 rules are very good . In the night no dress code so looks really bad.

    6 night romance trip, Jun 1, 2021

    Verified Travelocity guest review

See all 465 reviews