Choose dates to view prices

Tru by Hilton Jacksonville South Mandarin

Photo gallery for Tru by Hilton Jacksonville South Mandarin

Exterior
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board

Overview of Tru by Hilton Jacksonville South Mandarin

Tru by Hilton Jacksonville South Mandarin

2.5 star property
Jacksonville hotel with outdoor pool and 24-hour fitness

8.6/10 Fabulous

439 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
The price is £87
Price available on 4/12/2022
Map
2970 HARTLEY ROAD, Jacksonville, FL, 32257

Room options

About this area

What's nearby

  • In Southside
  • Jacksonville Naval Air Station - 15 min drive
  • St. Johns Town Center - 20 min drive
  • TIAA Bank Field - 24 min drive
  • VyStar Veterans Memorial Arena - 26 min drive
  • Mayo Clinic Florida - 24 min drive

Getting around

  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 22 min drive
  • St. Augustine, FL (UST-Northeast Florida Regional) - 34 min drive
  • Jacksonville International Airport (JAX) - 37 min drive
  • Jacksonville Station - 27 min drive

Restaurants

  • Enza's Italian Restaurant - 8 min walk
  • Steak 'n Shake - 9 min walk
  • Picasso's - 9 min walk
  • Whole Foods Market - 10 min walk
  • Bob Evans - 10 min walk

About this property

Tru by Hilton Jacksonville South Mandarin

When you stay at Tru by Hilton Jacksonville South Mandarin, you'll be within a 15-minute drive of Jacksonville Naval Air Station. For a bit of exercise, you can visit the 24-hour fitness centre, or go for a swim in the outdoor pool.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)
This information is provided by our partners.

At a glance

Hotel size

  • 106 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 per room)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–10:00 AM
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Fence around the pool

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Luggage storage
  • Pool umbrellas

Facilities

  • Built in 2021
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Lift
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchairs available on site
  • Close-captioned TV
  • Grab bar in shower
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Mini fridge

More

  • Housekeeping (on request)

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Frequently asked questions

Does Tru by Hilton Jacksonville South Mandarin offer free cancellation for a full refund?
Yes, Tru by Hilton Jacksonville South Mandarin does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Tru by Hilton Jacksonville South Mandarin?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Tru by Hilton Jacksonville South Mandarin?
Yes, there's an outdoor pool.
Are pets allowed at Tru by Hilton Jacksonville South Mandarin?
Yes, cats and dogs are welcome, with a limit of 2 per room. There's a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Tru by Hilton Jacksonville South Mandarin?
Yes, there's free self parking.
What are the check-in and check-out times at Tru by Hilton Jacksonville South Mandarin?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an on-site casino at Tru by Hilton Jacksonville South Mandarin?
No, this hotel doesn't have a casino, but bestbet Orange Park (11-min drive) is nearby.
What is there to do at Tru by Hilton Jacksonville South Mandarin and nearby?
Tru by Hilton Jacksonville South Mandarin has an outdoor pool and a 24-hour fitness centre.
Are there restaurants at or near Tru by Hilton Jacksonville South Mandarin?
Yes. Nearby restaurants include Enza's Italian Restaurant (8-min walk), Steak 'n Shake (9-min walk) and Picasso's (9-min walk).

Overall score and ratings

8.6

Fabulous

8.8/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

9.1/10

Property conditions & facilities

8.9/10

Eco-friendliness

8/10 Very good

EXCELLENT area. Subpar customer service
The stay would be 10 out of 10 if the front desk EARLY night person did not seem irritated that we asked for more bath towels.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Melissa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mary Jo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Linda, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing. Only issues is lack of storage area
Christina, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Unsafe Parking Lot
My husband is a general contractor and we were in Jacksonville working on a 2-day job so we needed a room for the night. The hotel and the service was fine. However, my husband's work truck was broken into over night in the parking lot. His window was smashed out and his tool boxes were all broken into. We were extremely disappointed and honestly shocked to find out that there are no surveillance cameras in the parking lot. It's a good thing someone wasn't getting assaulted, raped or murdered. We would expect that a Hilton Hotel would provide the utmost security for it's guests. $1,500 of tools were stolen from our truck and another $200 for the window repair. Very disappointed. I suggest Hilton review the situation and install security cameras throughout the entire parking lot to ensure the safety of their guests.
Kenneth, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

It was very relaxing, clean hotel and great location.
Melissa, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Comfortable beds
The room was nice, small and most of the products were missing and needed to be filled during our stay. Needed to ask for towels and no microwave made us go to the lobby to warm up our food. But the beds were comfortable, the modern amenities were helpful and it worked for our trip. It was convenient to stores and restaurants but the traffic was loud. The breakfast was ok.
Juan, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Shane, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Alonso, 1-night trip
Verified Expedia guest review