8/10 Very good
4 Oct 2023
A little disappointing on this occasion
Have stayed at this hotel several times and always found it excellent. Disappointed on this trip. My flight had been delayed andcI called ahead three times to the hotel to advise them of myblate arrival. I got no response to my phone calls. We had a twin room, one of the duvet covers had dirty marks on both sides. Top of headboard had not been dusted. Called reception several times to get fresh bed linen but got no reply. Went down to reception and was told someone would be straight up. Waited approx 20 mins before someone arrived with new bed linen. We had just come off a long haul flight and were anxious to get some sleep.
Also, there was a narrow fire door in the room with a sign stating "keep locked". It wasn’t locked and on opening, it showed pipes and some inner workings of the building. I raise this as there was a gap between the floor and the pipes. A child would be in danger if it happened to get this door opened. All in all a little disappointing on this occasion but I will return as overall I have previously found it a comfortable and pleasant hotel. I think that staff shortages may have contributed to the above situation.
Verified traveller
1-night trip with friends
Verified Hotels.com guest review