NH Collection Amsterdam Grand Hotel Krasnapolsky

The recpation in hotel was in friendly make triple in our reservation it was problem during check out for payment it was her maistake but different name in our room also every day need to change the key door because his mistake

The recpation in hotel was in friendly make triple in our reservation it was problem during check out for payment it was her maistake but different name in our room also every day need to change the key door because his mistake

Rooms not ready - wrong rooms - poor service at reception although eventually sorted by a manager

Beautiful hotel right in the middle of Amsterdam. Every member of staff we encountered was wonderful, with a special mention to Vivian from guest relations for being so thoughtful

This stay was my honey moon & can honestly say it has ruined my experience. The service is absolutely horrendous. No two staff know the same thing. The manager is not good. Posting a letter through my door while out saying I owe money to the hotel when it was all paid for (have proof), but 5 minutes before going out. I shook the hotels managers hand and he agreed everything had been sorted and there would be no more problems. The concierge spilt drink in my car. Just horrendous service not what I expected for a 5 star hotel. I would never visit back or recommend. Location is great though. Thanks to the hotel for ruining my honeymoon experience. It will never be forgotten.