All properties in Arona, Canary Islands, Spain
Save

Choose dates to view prices

Cleopatra Palace Hotel

Photo gallery for Cleopatra Palace Hotel

Outdoor pool, pool umbrellas, pool loungers
Minibar, in-room safe, laptop workspace, blackout curtains
Breakfast, lunch and dinner served
Property entrance
Treatment room

Overview of Cleopatra Palace Hotel

VIP Access

Cleopatra Palace Hotel

4.0 star property
Upmarket beachfront resort with outdoor pool, near Playa de las Américas

8.8/10 Fabulous

990 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is £146
Price available on 18/4/2023
Map
Avenida de las Américas s.n, Playa de las Américas, Arona, Tenerife, 38660
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Free children's club
  • Fitness centre
  • Sauna
  • Beach club on site
  • Children's pool
  • Beach bar
  • Pool bar
  • 24-hour room service
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Television
  • Terrace

Room options

About this area

What's nearby

  • On the beach
  • Playa de las Américas - 10 min walk
  • Siam Park - 30 min walk
  • Las Vistas Beach - 1 min drive
  • Los Cristianos Beach - 12 min drive
  • Fañabe Beach - 8 min drive
  • El Duque Beach - 10 min drive

Getting around

  • Tenerife (TFS-Tenerife South) - 24 min drive
  • La Gomera (GMZ) - 113 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Hard Rock Cafe Tenerife - 1 min walk
  • Cafetaria Plaza - 3 min walk
  • La Barca Restaurant - 6 min walk
  • Bianco Ristorante - 2 min walk
  • Bier Pinte - 3 min walk
Map

About this property

Cleopatra Palace Hotel

At Cleopatra Palace Hotel, you can spend time at the beach sipping drinks, plus you'll be within a 15-minute drive of Siam Park. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness centre and a sauna. The restaurant is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. A free kid's club, a poolside bar and a children's pool are other highlights at this upmarket resort. Fellow travellers say great things about the helpful staff and location.

Languages

English, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 431 units
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle (available on request)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)

What to do

  • On the beach
  • Beach club (surcharge)
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Scooter/moped hire
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 1996
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Television in common areas
  • Piano
  • Fitness centre
  • An outdoor pool
  • Sauna

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Languages

  • English
  • German
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

<p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).</p><p>This property accepts credit cards. Cash is not accepted.</p> <p>Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Cleopatra Palace Arona
Cleopatra Palace Hotel
Cleopatra Palace Hotel Arona
Cleopatra Palace
Cleopatra Palace Hotel Arona
Cleopatra Palace Hotel Resort
Cleopatra Palace Hotel Resort Arona

Frequently asked questions

Does Cleopatra Palace Hotel offer free cancellation for a full refund?
Yes, Cleopatra Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cleopatra Palace Hotel?
As of 22 Mar 2023, prices found for a 1-night stay for 2 adults at Cleopatra Palace Hotel on 18 Apr 2023 start from £146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cleopatra Palace Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cleopatra Palace Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Cleopatra Palace Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Cleopatra Palace Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Cleopatra Palace Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Cleopatra Palace Hotel?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Cleopatra Palace Hotel and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics , pilates and volleyball. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include a sauna and a fitness centre.
Are there restaurants at or near Cleopatra Palace Hotel?
Yes, there's an on-site restaurant.
Does Cleopatra Palace Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Cleopatra Palace Hotel like?
Cleopatra Palace Hotel is a short 3-minute walk from El Camison Beach and 6 minutes' walk from Las Vistas Beach. Travellers love the resort's prime location.

Reviews

8.8

Fabulous

8.9/10

Cleanliness

9.1/10

Staff & service

8.7/10

Amenities

8.3/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

6/10 Good

Disappointing Service!!!! Rude Staff!!
Have stayed here many times and have always had a great! This time was going well but we all had problems with our key cards for our rooms!! At least once a day the card wouldn’t open our room door!?!? Very frustrating and always received a different reason at reception for the fault!!! At check in, we were offered a 2 hour late check out for both our rooms, which we agreed to! On the day of check out, we were out walking and Reception called and demanded we check out of one room as we only had late check out for one room!!! The staff on Reception Yolanda and Julia(?), were very unpleasant!! It really put a bad taste in our mouth and ruined what, until then had been a lovely holiday!!!
Gerard, 7-night trip with friends
Verified Hotels.com guest review

6/10 Good

Location fabulous but the rooms need upgrading. The restaurant staff were unfriendly and we were disappointed to learn that the indoor pool was closed fir renovations!
Verified Expedia guest review

8/10 Very good

Class hotel
Excellent hotel and location, we could also use the Mediterranean hotel next door for free. I found the hotel grounds complex, easy to get lost and use the wrong lifts. Overall a class hotel
darren, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Further Update
So I thought I would update my review after 2 days. First of all, I was asked not to film people in the hotel, so I didn't, I always comply. I will say that Paula waa fantastic and a credit to the hotel. The passive aggressive response to my original review was not needed. I understand defending the hotel and its reviews, I get that, however, I will still maintain that the title upmarket hotel is a bit generous yes its beach front but some of the rooms and inded hotel need investment. That is a fair criticism in my view. Now, I booked the second night whilst waiting for my first room as I didnt wish to travel to another hotel before my flight home, so I didnt even see the room before my second night booking. If you did a mystery shop at the H10 Gran Tenerife that I stayed in the previous night, you will find, free wifi, coffee machines in every room and a beach front location all for less than your rate. So pleae take this as an honest review. There were some good points and staff were friendly, good location, but thats it.
Mark, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Not 5 Star, 3 at best
I have stayed in 4-5 star hotels worldwide, this hotel sadly failed on so many levels. I booked the room with a pool on balcony, so the 8 series rooms were an awful burgundy colour scheme, tired, cracked tiles, cobwebs on lamps and disappointing pool. Most top hotels provide a coffee making machines like Nespresso, but this one, even in the quality rooms just have a kettle, but the weird thing is that you have to phone room service for the coffee, milk or tea at a cost, so why a kettle? The room in the 8 series was so bad, a youth hostel would have been better. I was swapped to a 9 series room which was better but still not great. The TV is right near the balcony doors, 2 small comp water bottles and the pools are not heated but ok. This seems like a typical whinger who wants everything, but I very rarely complain, this justified it. To pay nigh on €500 Euros for two nights did not justify, in my opinion, the cost. The H10 chain, blows the Mare Nostrum chain out of the park.
Mark, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic location, fantastic hotel and nothing was too much trouble for the excellent staff. Will we be staying again ? You bet we will.
Spencer, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Friendly and welcoming staff, everyone polite and helpful. Facilities and location excellent. I would highly recommend this hotel
Elizabeth, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Very beautiful place, the rooms are nice and clean and the staff is friendly and helpful. I definitely recommend going.
Ekaterina Tsvetanova, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gail, 9-night trip
Verified Expedia guest review