Threadneedles, Autograph Collection

Generally good Very slow service at Bar

Booked this Hotel as a surprise for my Partners Birthday. Overall the experience was very good. The room was lovely, clean and very comfortable / luxurious. The power shower was outstanding, the bed very large / comfortable and the staff very attentive. However, as a 5 Star Hotel there were a few little issues that just took the edge off of the experience for us, such as the pop-up waste in the sink not popping up, the shower door leaking all over the bathroom floor, only 3 pods for the coffee maker, a hairdryer that you have to hold your finger on the button of and no blackout blind in the bathroom meaning that light streamed through the opaque door glass long before we were ready to wake up. Silly little issues, most of which would be easily rectifiable. I would probably still recommend this hotel, particularly for its location, but the overall experience could have been exceptional rather than good if it weren't for these minor yet major issues.

Had a lovely stay, Would definitely go back, Shame the restaurant is Closed on Saturday Evenings.

The hotel is amazing with friendly competent staff. My only criticism is there is no obvious drop off point and parking is not very near - predictively as it is in the heart of the City!

Room not available at check-in, front desk a bit slow & uncommunicative, complimentary glass of wine eased the pain. After that everything was great.