Destination
Guests
All properties in Orlando, Florida, United States of America

Westgate Lakes Resort & Spa Universal Studios Area

4-star resort with water park, near Pointe Orlando

  • Free WiFi and free parking
From
£104

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Pool
  • Pool
Pool. Image 1 of 166.
1 / 166Pool
7.8.Good.
  • This is a big complex with a wide variety of accomodation. We booked in for 4 nights to…

    Jan 21, 2020

  • Nice resort stretched across a vast area beside a lake. Good facilities and 7 pools!…

    Jul 8, 2019

See all 3,161 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Individually wrapped food options are available

Guests rated location

Convenient
Safe
Quiet
Dining options
Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 1990 smoke-free guestrooms
  • Housekeeping (on request)
  • Marina
  • 4 restaurants and 3 poolside bars
  • Full-service spa
  • 7 outdoor pools and 7 spa tubs

Feel at home

  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
  • Cookware, dishware and utensils
  • Microwave

What’s around

  • Universal Orlando Resort - 43-minute walk
  • Discovery Cove - 44-minute walk
  • Ripley's Believe It or Not - 42-minute walk
  • Dr. P. Phillips Hospital - 1-minute walk
  • SeaWorld® Orlando - 2.4 mi / 3.8 km
  • The Wheel at ICON Park™ - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Studio (Villa)
  • Villa, 2 Bedrooms
  • Villa, 3 Bedrooms
  • Villa, 1 Bedroom
  • Deluxe Villa, 1 Bedroom
  • Room (Resort Select)
  • Studio (with Horror Nights Event Shuttle )
  • Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )
  • Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

Location

  • Universal Orlando Resort - 43-minute walk
  • Discovery Cove - 44-minute walk
  • Ripley's Believe It or Not - 42-minute walk

What’s around

Landmarks

  • Universal Orlando Resort - 43-minute walk
  • Discovery Cove - 44-minute walk
  • Ripley's Believe It or Not - 42-minute walk
  • Dr. P. Phillips Hospital - 1-minute walk
  • SeaWorld® Orlando - 2.4 mi / 3.8 km
  • The Wheel at ICON Park™ - 2.5 mi / 4 km
  • Aquatica - 2.9 mi / 4.7 km
  • Universal’s Volcano Bay - 2.4 mi / 3.8 km
  • Madame Tussauds - 2.4 mi / 3.9 km
  • SEA LIFE Orlando Aquarium - 2.5 mi / 4 km
  • Wonderworks - 3.1 mi / 5 km

Getting around

  • Orlando International Airport (MCO) 21-min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) 18-min drive
  • Orlando, FL (SFB-Orlando Sanford Intl.) 43-min drive
  • Orlando Station 13-min drive
  • Kissimmee Station 20-min drive
  • Winter Park Station 22-min drive

At a glance

Hotel size

  • This hotel has 1,990 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 10 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children's club*

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • 2 per room (up to 60 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site valet parking
  • On-site self-parking (fees apply)
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • 4 restaurants
  • 4 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
  • Waterskiing nearby

Working away

  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 28
  • Year Built – 1984
  • Lift
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

Things to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Microwave
  • Cookware, dishware and utensils

More

  • In-room safe

Special features

Spa

Serenity Spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Dining

Drafts Sports Bar & Grill – This family restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Sids Bistro – This delicatessen serves breakfast, lunch and light fare. Open daily.

Cordovano Joe's Pizza – This restaurant specialises in pizza and serves lunch and dinner. Open daily.

The Marketplace & Deli – This delicatessen specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Open daily.

Buccaneer Galley – This bar specialises in American cuisine and only serves light fare. Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Bowling alley on site
  • Free bicycles on site
  • Fishing on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Water park access (surcharge)

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Waterskiing nearby

Small print

Also known as

  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando
  • Westgate Lakes Resort & Spa Universal Studios Area Resort
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando
  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort & Spa Universal Studios Area Resort

Optional extras

Self-parking is available for an extra charge

Children's club access is available for an extra charge

Pets are allowed for an extra charge of USD 100 per stay

Service animals exempt from fees

Policies

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless checkout are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: USD 200 per accomodation, per stay

  • Resort fee: USD 12.99 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Fitness centre access
  • Sporting facilities or equipment
  • Business centre/computer access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Westgate Lakes Resort & Spa Universal Studios Area does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 7 outdoor pools and a children's pool.
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 27 kg per pet. There's a charge of USD 100 per stay. Service animals are exempt from fees.
  • You can check in from 4:00 PM - midnight. Check-out time is 10 AM. Contactless social distancing and check-out are available.
  • Yes, there are 4 on-site restaurants, featuring American cuisine. Nearby restaurants include Brick House Tavern + Tap (2.4 mi), Yard House (2.5 mi) and Vito's Chop House (2.7 mi).
  • Have fun with on-site activities such as kayaking, fishing and cycling and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , basketball and bowling. Indulge in a treatment at the spa and soothe your senses in one of the 7 hot tubs. Westgate Lakes Resort & Spa Universal Studios Area also has 3 poolside bars, 4 bars and a sauna, as well as a steam room, an arcade and a picnic area.
7.8.Good.
  • 4.0.Fair

    Had to wait outside for an hour to get in

    Upon arrival, our room would not open due to another family staying in our room dead bolting the door. Had to drive to the main desk to get the hotel to fix the issue as number we called did not work. Told maintainance was on their way up now. In total it took an hour. The maintainance team were really friendly and helpful but waiting for an hour in Florida humidity isn't fun. The hotel didn't even think to offer a room change or any complimentary items. Had to write a review to hear an apology. If you want to stay here, the rooms are nice when you eventually get in but bear in mind the hotel overall has left a poor taste. Would only consider returning for the room but even that isn't enough to warrant an expensive stay. 4 star room, 3 star hotel.

    Hashim, 1 night romance trip, Jun 25, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Got to the hotel, super confusing for parking.. once they see a car they like, they are DETERMINED to valet park after saying numerous times no thank you.. The check in, no word of a lie had 10 people in line and took 3 HOURS! The staff are rude and can clearly see they do not like working there.. After checking in at registration desk, they send you to another desk which is supposed to show you your room.. the questions we were asked: how old are you? If you are younger than 25 they cannot sell you a timeshare so they will persist on selling you something else.. you like sea food? Steak? My girlfriend doesn’t like either.. “What are you vegetarian?” That made me chuckle a little but was said in a rude way.. anyways found the room ourself which is extremely hard because it is chaos there with so many people and running kids and not knowing what staff to speak to as they refuse to speak to you.. got to the room and the pictures are nothing like reality.. it was like we was in a hell hole and didn’t make sense how this place was a 4* Hotel.. Resort fees are different to ones displayed on Expedia.. Anyways paid extra to stay somewhere else the same night I checked in, did not get refund but was seriously uncomfortable in the hotel..

    5 night romance trip, Jun 23, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great activities Room service could be a bit more daily as they only came on 2nd day but were fine after

    4 night trip, May 16, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Really enjoyed the stay staff really helpful and location excellent

    2 night family trip, Apr 10, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Good - Room impressive with view over lake and nice bath/bed. Lots of facilities (add on charge) with pool and crazy golf etc. Parking no problem. Disappointing - In the evenings, the restaurant is unpleasantly noisy with its sports events on large TV screens being very actively cheered and applauded. Breakfast in there was okay. Room a little tired looking with chips out of bath surface. Underside of bed had rubbish from previous guests (drink cans and vaseline jar - I try not to think about it).

    5 night family trip, Mar 31, 2019

    Verified Expedia guest review

  • 6.0.Good

    I have stayed here before as an Expedia VIP member and the experience was superb, so much that I booked to stay here again with two friends. Little did I know that the second stay would be such a disappointment Check in took 35 minutes after an 8 hour flight which wasn’t ideal but you accept because it’s a busy time of the year. When we did get to the front of the queue, I was then informed as an Expedia VIP member I wouldn’t be receiving any VIP upgrades (last time the room was upgraded to a larger one.) This was then challenged after a discussion with Expedia online staff and the hotel manager who said to speak to the staff again. Again, after consulting the staff, they said there would be no upgrade and I gave up. We upgraded our apartment to a larger one at $40 per night. As there were three males requiring separate beds and the hotel doesn’t do triple beds so we had no option but to do so really, despite requesting three separate beds on the booking. The room itself was lovely, with a nice balcony view of the lake along with all of the other facilities provided, it’s just in need of a little maintenance from what was experienced next. Unfortunately we had nothing but issues on the second day, staff were friendly enough but it was as if staff weren’t bothered about us. First off the safe broke on two separate occasions locking our money inside. Staff came out both times to rectify this but we were an hour later to the Universal theme park on both occasions. I

    Jonathan, 6 night trip with friends, Mar 3, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Service was incredible, staff couldn't be more helpful or friendly. Rooms were spacious and clean. Lots of things to do on site

    7 night romance trip, Mar 3, 2019

    Verified Expedia guest review

  • 6.0.Good

    On check in you are immediately bombarded with info and they sweet talk you into a no refundable deposit of $ 20 for a free breakfast and tour which turns out to be a hard sell time share presentation. Not a great way to start youtr stay.

    4 night trip, Jan 12, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Not disable friendly in any way. Can't even get on the bed as it's too high....shower over bath has no rails for safety...i only have mobility problems what a wheelchair bound person would do i don't know! The first room we were given we couldn't even access as one elevator was not working and the other one didn’t stop at our floor No 3....even the housekeeping person said she had to go to floor 4 and walk down!!....and this was an accessible room! The accommodation is being renovated and only some blocks have been done it is a lottery which block you get. Good to have restaurant on site but i do not recommend this resort. The check in procedures are nearly 15/20 mins and then you're taken to another desk so they can try and sell you something. ......after travelling for 10+hours i just want a drink and a shower!

    Unhappy, 1 night trip, Nov 19, 2018

    Verified Expedia guest review

  • 8.0.Very good

    A good place to stay off of I Drive

    We had a good 3 week stay. Only negatives were the money we had to pay for the vip experience. $300+ dollars for being allowed to use equipment, basketballs, tennis rackets, boats etc. Paid the money & then we had to ask for the pass to receive the equipment hire. Also was given an email from Expedia saying because we were vip guests we should have received $10 vouchers for our drinks. Never received this either. Our room wasn’t cleaned for two days either. On the second day ended up phoning 3 times to ask why it hadn’t been done & each time I was told something different. Eventually had to phone for toilet paper to be delivered to the room as our room still hadn’t been done. Apart from these things we had a good stay. The people I’d like to mention would be Gabby from the Sports Bar. She gave us exceptional service. Also the security guards were lovely. They made us feel so welcome, each & every time we left or arrived at the property.

    shaz, 21 night trip, Sep 8, 2018

    Verified Expedia guest review

See all 3,161 reviews