This is not a 5* hotel and needs a lot of updating.
Cons
-Gym has very little equipment
- Pool, sauna and steam room shuts at 7:30pm
- not fully soundproofed, I could hear sirens from the road below even though I was on the 11th floor with the windows shut
- room phones didn't work properly
- don't hoover the room or change sheets unless explicitly asked to
-intermittant service; on one occasion they forgot to provide water bottles and ignored my 3 requests conducted via phone. In the end I had to go down to reception to complain about it after which water was promptly delivered.
Pros
-provided a cake and fresh juice for my husband's birthday at my request which was very nice
-daily fruit, bottles of water (still and sparkling) and a chocolate.
- receptionists were friendly and helpful