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Pan Pacific Hanoi

Property class: 5 and above
Lakefront hotel with 2 restaurants, near West Lake

Choose dates to view prices

Pan Pacific Hanoi features a rooftop terrace and puts you only steps from West Lake. Guests can visit the spa to be pampered with massages, body wraps or facials, and Pacifica, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour fitness centre. Fellow travellers love the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Living room
  • Television
  • Terrace
The current price is £85
includes taxes & fees
24 Sept - 25 Sept

Why we love this property

Work hard, relax harder
Located in the city centre, this hotel offers six meeting rooms and a conference centre. The full-service spa provides relaxing massages and body treatments.
Diverse dining choices
International and Chinese cuisine awaits at 2 restaurants with 2 bars on site. Guests can savour buffet breakfast or grab a bite at the cafe.
Pure relaxation
Indulge in full-service spa treatments, including couples rooms and body wraps. After massages and facials, unwind in the sauna, hot tub, or steam room.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe King or Twin room

A hotel room with a large bed, a desk with a chair, a desk lamp, a nightstand, a chair, and a painting on the wall.

Deluxe King or Twin room

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed

Down duvets, minibar, in-room safe, desk

Studio Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, Lake View

A hotel room with a large bed, a desk, a chair, and a TV.

Premier Room, Lake View

9.8 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room

A hotel room with a large bed, a desk with a chair, a television, and a view of the city through large windows.

Club Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Premier Serviced Suites

A hotel room with a bed, a chair, a desk, a vase with flowers, and framed pictures on the wall.

One Bedroom Premier Serviced Suites

  • Lake view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Executive Serviced Suites

A neatly arranged hotel room with a large bed, a bedside table with a lamp, a nightstand with a phone, and a window with curtains.

One Bedroom Executive Serviced Suites

  • Lake view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite

A modern bathroom with a bathtub, a vanity with a mirror, and a view of the city.

Premier Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

A modern hotel room with a large window offering a city view, a sofa, a dining table, and a TV stand.

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King or Twin Room, Lake View

A hotel room with a large bed, a desk, a chair, a TV, and a view of a cityscape.

Deluxe King or Twin Room, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Studio Balcony Suite

A modern hotel room with a sofa, armchair, and a small table with a vase of flowers.

Studio Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Pacific Club Lakeview King

A hotel room with a bed, desk, chair, TV, and a city view.

Pacific Club Lakeview King

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Deluxe Serviced Suite

A modern hotel room with a dining area, a sofa, a TV, and a large window with a city view.

One Bedroom Deluxe Serviced Suite

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

View all photos for Deluxe Lakeview King

Down duvets, minibar, in-room safe, desk

Deluxe Lakeview King

  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Tran Quoc Pagoda - 5 min walk - 0.5 km
  • Ho Chi Minh Mausoleum - 4 min drive - 1.5 km
  • Dong Xuan Market - 5 min drive - 1.9 km
  • Hanoi Old Town Night Market - 7 min drive - 2.6 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 32 min drive
  • Hanoi Railway Station - 10 min drive
  • Hanoi Gia Lam Station - 18 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mía Coffee - ‬4 min walk
  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪KFC - ‬1 min walk
  • ‪Circle K - ‬2 min walk
  • ‪Vịt Cỏ Vân Đình - ‬3 min walk

About this property

Pan Pacific Hanoi

  • Pan Pacific Hanoi features a rooftop terrace and puts you only steps from West Lake. Guests can visit the spa to be pampered with massages, body wraps or facials, and Pacifica, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour fitness centre. Fellow travellers love the helpful staff.

At a glance

DONE

Hotel size

    • 328 rooms
    • Arranged over 20 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Supervised childcare (surcharge)

What to do

  • Shopping

Working away

  • 6 meeting rooms
  • Conference centre (13143 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible concierge desk
  • Accessible airport shuttle

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Dining

Pacifica – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Ming – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Song Hong Bar – This lobby lounge specialises in international cuisine and serves lunch and light fare. Open daily.
Summit Lounge – This rooftop bar specialises in international cuisine. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one-way. Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 1450000.0 per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 0100113141
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Does Pan Pacific Hanoi offer free cancellation for a full refund?

Yes, Pan Pacific Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pan Pacific Hanoi?

Yes, there's an indoor pool.

Are pets allowed at Pan Pacific Hanoi?

Sorry, pets aren't allowed.

Is parking offered on site at Pan Pacific Hanoi?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Pan Pacific Hanoi?

Yes, an airport shuttle is available. The charge is USD 75 per vehicle one-way.

What are the check-in and check-out times at Pan Pacific Hanoi?

You can check in starting at 2 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Pan Pacific Hanoi and nearby?

Pan Pacific Hanoi has 2 bars and a spa, as well as an indoor pool and a 24-hour fitness centre.

Are there restaurants at or near Pan Pacific Hanoi?

Yes, there are 2 on-site restaurants, featuring international cuisine.

What's the area around Pan Pacific Hanoi like?

Pan Pacific Hanoi is in the heart of Hanoi, a short 1-minute walk from West Lake and 5 minutes' walk from Tran Quoc Pagoda.

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