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Hacienda Paradise Boutique Hotel by Xperience Hotels
3.5-star hotel with outdoor pool, near Quinta Avenida
- Free WiFi in the lobby
- Collect stamps
- Price Guarantee
From£86£48
Restrictions related to your trip
Mexico may have travel restrictions in place due to COVID-19.
8.4.Very good.54 verified Hotels.com guest reviews
The hotel would be OK if it wasn't for the rooftop disco next door. It is difficult to…
Feb 14, 2019
Very noisy one nigh Shifted to sister hotel.Situation well handled by William on reception
Jan 9, 2019
Official standards
This property advises that it adheres to Intertek Cristal (third-party expert - Global) cleaning and disinfection practices.
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- 72 hours gap period enforced between guest stays
- Contactless check-in is available
- Individually wrapped food options are available
- Guests are provided with free hand sanitiser
Guests rated location
Safe16 positive mentions
Walkable15 positive mentions
Dining options14 positive mentions
Convenient13 positive mentions
Shopping13 positive mentions
- Pool
- Free WiFi
- Pet-friendly
- Air Conditioning
Property highlights
Main amenities
- 33 guestrooms
- Daily housekeeping
- Near the beach
- Restaurant
- Outdoor pool
- Breakfast available
For families
- Private bathroom
- Television
- Free toiletries
- Terrace
- Daily housekeeping
- Blackout drapes/curtains
What’s around
- In Downtown
- Quinta Avenida - 1-minute walk
- Playa del Carmen Main Beach - 7-minute walk
- Mamitas Beach Club - 9-minute walk
- Playa del Carmen Maritime Terminal - 17-minute walk
- Nuestra Senora del Carmen Catholic Church - 6-minute walk
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Luxury Room
Location
- In Downtown
- Quinta Avenida - 1-minute walk
- Playa del Carmen Main Beach - 7-minute walk
What’s around
Landmarks
- In Downtown
- Quinta Avenida - 1-minute walk
- Playa del Carmen Main Beach - 7-minute walk
- Mamitas Beach Club - 9-minute walk
- Playa del Carmen Maritime Terminal - 17-minute walk
- Nuestra Senora del Carmen Catholic Church - 6-minute walk
- Punta Esmeralda Beach - 36-minute walk
- Plaza Las Americas - 37-minute walk
- Playacar Golf Club - 41-minute walk
- Quinta Alegría Shopping Mall - 3-minute walk
- Mario Villanueva Stadium Madrid - 4-minute walk
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) 49-min drive
At a glance
Hotel size
- This hotel has 33 rooms
- This hotel is arranged over 2 floors
Arriving/leaving
- Check-in time 3 PM-midnight
- Check-out time is noon
- Express check-out
Restrictions related to your trip
- Mexico may have travel restrictions in place due to COVID-19.
Special check-in instructions
Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- One child stays free when occupying the parent or guardian's room, using existing bedding
- No cots (infant beds)
Pets
- Pets allowed (dogs and cats only)*
- Specific rooms only, restrictions apply*
- 1 per room (up to 22 lbs)
- Food and water bowls available
Internet
- Free WiFi in public areas
Parking
- No on-site parking
In the hotel
Food and drink
- Continental breakfast daily (surcharge)
- Restaurant
- Snack bar/deli
- Room service (during limited hours)
Things to do
- Beach towels
- Outdoor pool
- Pool sunloungers
- Spa services on site
- Pool umbrellas
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Luggage storage
- Multilingual staff
Facilities
- Number of buildings/towers: 1
- Designated smoking areas
- Terrace
- Library
Languages Spoken
- English
- Spanish
In the room
Home comforts
- In-room climate control (air conditioning)
- Ceiling fan
- Iron/ironing board (on request)
Sleep well
- Blackout drapes/curtains
Things to enjoy
- Individually decorated
- Individually furnished
Freshen up
- Private bathroom
- Rainfall showerhead
- Shower only
- Free toiletries
- Hair dryer (on request)
Be entertained
- Cable TV channels
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Access via exterior corridors
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Dining
Nuestra Casa – This poolside restaurant only serves breakfast. Guests can enjoy drinks at the bar.
Small print
Also known as
- Hacienda Paradise Boutique Hotel Playa del Carmen
- Hotel Hacienda Paradise
- Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
- Hotel Hacienda Paradise Boutique
- Hacienda Paradise Boutique Hotel Xperience Hotels
- Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
- Hacienda Paradise Boutique Xperience Hotels
- Hacienda Paradise Boutique Hotel by Xperience Hotels Hotel
- Hacienda Paradise Boutique Hotel
- Hacienda Paradise Boutique Playa del Carmen
- Hacienda Paradise Boutique
- Hotel Hacienda Paradise Boutique
- Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
- Hacienda Paradise Boutique Hotel Xperience Hotels
- Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
- Hacienda Paradise Boutique Hotel by Xperience Hotels Hotel
Optional extras
Breakfast costs between MXN 150 and MXN 300 per person (approximately)
Pets are allowed for an extra charge of MXN 400 per pet (may vary based on length of stay), plus a one-time cleaning fee of MXN 200
Policies
Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Pool access available from 8:00 AM to 9:00 PM.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Contactless check-in and contactless checkout are available.
Individually wrapped food options are available for breakfast.
Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Hacienda Paradise Boutique Hotel by Xperience Hotels does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff wear personal protective equipment. Please note that this information has been provided by our partners.
- Sorry, there's no on-site parking at Hacienda Paradise Boutique Hotel by Xperience Hotels.
- Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
- Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 10 kg per pet. There's a charge of MXN 400 per pet, per night. Food and water bowls are available.
- You can check in from 3 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
- Yes, Nuestra Casa offers poolside dining. Nearby restaurants include Po Thai (4-min walk), El Mediterraneo Restaurant (4-min walk) and Oh Lala! (4-min walk).
- Have fun during the warmer months with activities nearby such as zip-lining. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services.
8.4.Very good.54 verified Hotels.com guest reviews
- 6.0.Good
Bait and Switch
The Hotel Hacienda no longer exists. When we arrived it was being updated or torn down. Not sue which. We talked to a worker who made a call and a young lady from across the street came out and said we were staying at the Lahun. Which is where she came out of. It’s a nice hotel with a few hiccups. The Lahun is a modern hotel, your phone operates everything, locks, TV etc. the hotel was relatively new and very clean. Complaints: noisy, open stairwell, you can hear every room on every floor coming and going. Also, our entry light to the room was somehow cross wired with the neighboring room so not only could heat them come home drunk at 1 AM, our light would come on when they turned on there’s. Water problems, when we arrived. No hot water, which they fixed in a few hours, third night, no water at all, fixed by 8 the next morning. Compliments: Great location, very clean. Overall, they can fix some of the items but they can’t fix the open air stairwell creating all the news. Personally, I didn’t like the bait and switch of hotels.
Christoper, 4 night trip, Oct 18, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
This is an excellent small Boutique Hotel with very friendly and helpfull staff. Absolutely clean. Only the breakfast buffet could be improved.
DANIEL, 4 night trip, Nov 29, 2019
Verified Hotels.com guest review
- 8.0.Very good
This is strictly a budget hotel option. Not a luxury hotel to lounge around all day. Excellent location in the center of town. Police and military officers walk and drive around at all times. We felt very safe walking around day and night. Can walk everywhere from the hotel. Staff helpful with any questions at any time. The first night they must have forgotten to change the sheets as I found other people’s hairs in the bed. It was taken care of immediately. No further issues after that. Good breakfast. We used this hotel only to sleep and shower since we planned many day trips and excursions. Furniture needs upgrading. Only one bottle of water provided in the room for the entire stay. You can refill the bottle in the lobby water cooler. They are very frugal with the use of water and electricity. Again, a decent, safe and basic accommodation to sleep, shower and eat breakfast.
8 night romance trip, Jun 11, 2019
Verified Expedia guest review
- 8.0.Very good
Pros: service staff was to nicely, good breakfast and location near to 5th avenue Cons: i have 3 nights and only have 1 soap
Eloy, 4 night family trip, May 24, 2019
Verified Expedia guest review
- 10.0.Exceptional
Bed was comfy & the location great. Also, breakfast changed daily. I would definitely stay here again.
Neys, 5 night family trip, May 12, 2019
Verified Hotels.com guest review
- 10.0.Exceptional
Comfort near fifth avenue.
Great location. Nice room.
Richard, 2 night romance trip, May 4, 2019
Verified Hotels.com guest review
- 8.0.Very good
Close to 5th av. , Downtown, mamitas club, stores, wall mart, ( bad breakfast ) just breakfast no service. All staff friendly
5 night trip, Apr 28, 2019
Verified Expedia guest review
- 8.0.Very good
Great hotel in a great location
Great hotel. Big, clean room, comfy bed. Rooms have balcony and overlook pool area. Good breakfast with Mexican pastries, meat, cheese, hot items, yogurt, fresh fruit, juice, coffee. The staff is great--friendly, helpful with local recommendations. Special kudos to Gonzalo and night security for their help during acute medical issue. Offered to go to the pharmacy for me. Rosi, Gonzalo and the whole staff kept an eye on me for the rest of the stay to make sure I was okay. Even sent a fruit plate to my room. Hotel located a block off 5th Ave. at the better end--lots of good restaurants and live music nearby. Hotel next door cranks up the bass all day long. It can be a little annoying at the pool--not the HP's fault. Beach only 5-10 min walk. Try the Kool Beach Club-really nice. About $25+ for lounger w/umbrella and you get it all back in food/beverage. They have a pool. If seaweed is a problem in Playa, go to HP's sister hotel beach club about 25 min away. About $25 including transportation and you get $15 back in food/beverage.
john, 5 night trip, Apr 6, 2019
Verified Hotels.com guest review
- 10.0.Exceptional
Staff was so friendly, clean hotel, and not too big or too loud. If I come back, i will return <3
4 night romance trip, Mar 25, 2019
Verified Expedia guest review
- 6.0.Good
Friendly staff, but....
Pros: + Staff is attentive, kind and helpful + Beds were comfortable and the pillows were fantastic. + Great area Cons: - As mentioned by many others. STAY AWAY during weekends. The sound from the night club next door is really something else. It really is. If you're gonna stay out until 3am. You're good. Otherwise no sound cancelation piece in the world can help you. - I have rarely had a more confused breakfast with a strange mixture of food. The server does not speak English. The "buffet" was mediocre, at best. - the pool area is in complete shade throughout the day and the pool is in VERY poor condition and poorly cleaned. I would not return.
5 night trip with friends, Mar 15, 2019
Verified Hotels.com guest review
