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1 room, 2 adults
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Beach Hotel Na Balam, Isla Mujeres

3 stars3 stars
Calle Zazil Ha No 118Isla MujeresQROO77400Mexico
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Good3.8 / 5
Room
Room is all right
Location
Great location
Beach
Beautiful beach
Service
Fantastic service
105See all 105 Hotels.com reviews
From 800 reviewsTripAdvisor Traveller Rating

Beach Hotel Na Balam, Isla Mujeres

from £184
  • Standard Room, 2 Double Beds, Poolside
  • Junior Suite, 1 King Bed, Partial Sea View
  • Standard Room, 1 King Bed, Poolside
  • Deluxe Room, 2 Double Beds
  • Master Suite with Jacuzzi & Terrace
  • Deluxe Room, 1 King Bed
  • Suite with Plunge Pool

At a glance

Key facts

Hotel size

  • This hotel has 31 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon
The front desk is open daily from 7 AM until 11 PM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free self parking

Offsite

  • Area shuttle *

Also known as

  • Beach Hotel Na Balam Isla Mujeres
  • Beach Hotel Na Balam
  • Beach Na Balam Isla Mujeres
  • Beach Na Balam
  • Na Balam Beach Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Transfers via boat are required and must be arranged at least 48 hours before travel by contacting the property on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 50

Refrigerators are available for USD 10 per day

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free breakfast
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Outdoor pool
  • Pool umbrellas
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Beach towels
Working away
  • One meeting room
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 7
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Free toiletries
  • Hair dryer (on request)
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Water Lily Beach Spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Zazil Ha – This beachfront restaurant specialises in fusion cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Bicycle rentals on site
  • Playground on site
  • Scooter/moped rentals on site
  • Segway rental/tour on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Parasailing nearby
  • Rafting nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

Beach Hotel Na Balam, Isla Mujeres’s small print

Also known as

  • Beach Hotel Na Balam Isla Mujeres
  • Beach Hotel Na Balam
  • Beach Na Balam Isla Mujeres
  • Beach Na Balam
  • Na Balam Beach Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Transfers via boat are required and must be arranged at least 48 hours before travel by contacting the property on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 50

Refrigerators are available for USD 10 per day

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 105 reviews

Beach Hotel Na Balam, Isla Mujeres
Outstanding5.0 / 5
an amazing hotel with amazing beach
loved rvery minute
3 night trip
Beach Hotel Na Balam, Isla Mujeres
Fair2.0 / 5
Items stolen from room
Garden room had a thatched roof which consistently had bits dropping onto the floor and bed, there were also bugs crawling through it. I also had my sunglasses stolen from my suitcase so thieves clean the room. Very upsetting stay all round:
5 night romance trip
Beach Hotel Na Balam, Isla Mujeres
Outstanding5.0 / 5
Great stay in Isla Mujeres
We stayed in here last December, the hotel was very nice, it’s the best location to see the famous sunsets from Isla Mujeres. It was such a lovely stay. The service is great!
2 night romance trip
Beach Hotel Na Balam, Isla Mujeres
Excellent4.0 / 5
Birthday night!
Very nice locstion to a most beautiful ocean front hotel
1 night romance trip
Beach Hotel Na Balam, Isla Mujeres
Excellent4.0 / 5
Good Location
The stay was nice, staff were great. The biggest disappointment was that the pool was not open due to maintenance and we were not notified of this ahead of time. I booked this 11 months prior and to receive no phone call to let me know we couldn't use the pool was poor service. When trying to deal with this the only compensation I received was a $80 coupon for my next hotel booking. Not impressed! I should have been offered more than this especially with the price I paid per night for this room.The hotel should have at very least offered us free spa service or a free dinner, $50 off per night. I booked this hotel and paid the price I paid because of the beach and pool option and to not receive half of the options is not acceptable. I could have picked another hotel with no pool for much less!
7 night romance trip

See all reviews

Beach Hotel Na Balam, Isla Mujeres

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