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Beach Hotel Na Balam

3-star3 stars
Calle Zazil Ha No 118Isla MujeresQROO77400Mexico

Isla Mujeres beachfront Hotel with spa, outdoor pool
  • Free breakfast, free WiFi in the lobby and free parking
Great location
Beautiful beach
Service is adequate
Breakfast is average
137See all 137 reviews
From 907 reviewsTripAdvisor Traveller Rating

Beach Hotel Na Balam

from £203
  • Standard Room, 2 Double Beds, Poolside
  • Deluxe Room, 1 King Bed
  • Suite with Plunge Pool
  • Junior Suite, 1 King Bed, Partial Sea View
  • Deluxe Room, 2 Double Beds
  • Standard Room, 1 King Bed, Poolside

At a glance

Key facts

Hotel size

  • This hotel has 31 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 3 PM-11 PM
  • Check-out time is noon
The front desk is open daily from 7 AM until 11 PM

Airport shuttle service is available upon request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *


  • No pets or service animals allowed


  • Free WiFi in public areas



  • Airport shuttle (available on request) *


  • Free extended parking


  • Area shuttle *
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free breakfast
  • Restaurant
  • Beach bar
  • Room service (during limited hours)
Things to do
  • Free beach cabanas
  • Beach sunloungers
  • Outdoor pool
  • Pool umbrellas
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Beach towels
Working away
  • One meeting room
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 7
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Free toiletries
  • Hair dryer (on request)
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Water Lily Beach Spa has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.


Zazil Ha – This beachfront restaurant specialises in fusion cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.


On Site

  • Bicycle rentals on site
  • Playground on site
  • Scooter/moped rentals on site
  • Segway rental/tour on site
  • Yoga classes/instruction on site


  • Ecotours nearby
  • Parasailing nearby
  • Rafting nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby

Beach Hotel Na Balam’s small print

Also known as

  • Beach Hotel Na Balam Isla Mujeres
  • Beach Hotel Na Balam
  • Beach Na Balam Isla Mujeres
  • Beach Na Balam
  • Na Balam Beach Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres


Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Transfers via boat are required and must be arranged at least 48 hours before travel by contacting the property on the number on the booking confirmation.

For transfers, guests must contact the property before arrival on the number on the booking confirmation.

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 50

Refrigerators are available for USD 10 per day

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Beach Hotel Na Balam


  • On the beach
  • Norte Beach (2-minute walk)
  • Secreto Beach (7-minute walk)
  • Crayola House - 2.5 mi / 4 km
  • Mundaca House - 3.5 mi / 5.7 km
  • Tortugranja Turtle Farm - 3.9 mi / 6.3 km
  • Capitán Dulché Museum - 4.2 mi / 6.8 km
  • Joysxee Floating Bottle Island - 4.6 mi / 7.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 85-min drive
  • Free self parking
  • Free extended parking
  • Airport shuttle
  • Area shuttle (surcharge)

Recent reviews

Good 7.8 From 137 reviews

Beach Hotel Na Balam
Great if you don’t care about details
Great location and nice rooms but - WiFi patchy and not in rooms - pool not cleaned daily - breakfast pretty awful - no coffee for rooms, only decaf - staff were nice enough but clear lack of management on site - not cheap considering either
Chris, gb3 night trip
Beach Hotel Na Balam
Lovely hotel in a perfect location on Isla Mujeres
What an amazing location - truly a small piece of paradise. The restaurant is on the beach forming an idyllic start to each day on this laid back island. A must visit and a must stay if you are in Qintana Roo
Christopher J, gb3 night trip
Beach Hotel Na Balam
an amazing hotel with amazing beach
loved rvery minute
A Traveller, gb3 night trip
Beach Hotel Na Balam
Items stolen from room
Garden room had a thatched roof which consistently had bits dropping onto the floor and bed, there were also bugs crawling through it. I also had my sunglasses stolen from my suitcase so thieves clean the room. Very upsetting stay all round:
Emma, gb5 night romance trip
Beach Hotel Na Balam
Very Good8.0
Best Hotel location/rate in all Isla Mujeres
This is an old hotel, very basic but clean and good amicable service with excellent rates. The bed was very comfortable, the A/C unit in good condition and the room had all the basic necessities covered. The restaurant was good but we only used it for the included breakfast also quite basic selection of eggs, fresh fruits and bread, nothing out of the ordinary but enough for us. BUT they have the perfect location in all Isla Mujeres, in the best area of North Beach and a short walk from the busy restaurant/bar Hidalgo street. The beach club is good but a little pricey and since we live in Cancun and go to Isla Mujeres a lot we tend to keep an eye on expenses, BUT if you are a hotel guest you get the beach bed/umbrella included in your stay AND you can bring your own food and drinks to the beach, pool area and room at no added expense which is a big plus expense wise. We like this area a lot and we always stop there for a day or a long weekend like this time. It's very sad that the Hotel will close this next August/2018 permanently, they have the best location/price in all Isla Mujeres IMHO.
Isaac, mx2 night trip

See all reviews

Beach Hotel Na Balam

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