All hotels in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults
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Beach Hotel Na Balam, Isla Mujeres

3 stars
Calle Zazil Ha No 118Isla MujeresQROO77400Mexico, 0203 027 9779
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Good3.8 / 5
Location
Great location
Beach
Beautiful beach
Comfort
Rather comfortable
Service
Service is adequate
98See all 98 Hotels.com reviews
From 750 reviewsTripAdvisor Traveller Rating
  • Cancun, Quintana Roo (CUN-Cancun Intl.) 85-min drive; 26.4 miles/42.4 km
  • Free self parking
  • Airport shuttle
  • Area shuttle (surcharge)

Beach Hotel Na Balam, Isla Mujeres

Hotel Info: 020 3027 9803

from £97
  • Standard Room, 2 Double Beds, Poolside
  • Junior Suite, 1 King Bed, Partial Sea View
  • Deluxe Room, 2 Double Beds
  • Master Suite with Jacuzzi & Terrace
  • Deluxe Room, 1 King Bed
  • Suite, 1 King Bed, Private Pool, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 31 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon
The front desk is open daily from 7 AM - 11 PM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free self parking

Offsite

  • Area shuttle *

Also known as

  • Beach Hotel Na Balam Isla Mujeres
  • Beach Hotel Na Balam
  • Beach Na Balam Isla Mujeres
  • Beach Na Balam
  • Na Balam Beach Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Transfers via boat are required and must be arranged at least 48 hours before travel by contacting the property at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 50

Refrigerators are available for USD 10 per day

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free breakfast
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Outdoor pool
  • Pool umbrellas
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Beach towels
Working away
  • One meeting room
Services
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 7
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Free toiletries
  • Hair dryer (on request)
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Water Lily Beach Spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Zazil Ha - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Bicycle rentals on site
  • Playground on site
  • Scooter/moped rentals on site
  • Segway rental/tour on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Parasailing nearby
  • Rafting nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

Beach Hotel Na Balam, Isla Mujeres’s small print

Also known as

  • Beach Hotel Na Balam Isla Mujeres
  • Beach Hotel Na Balam
  • Beach Na Balam Isla Mujeres
  • Beach Na Balam
  • Na Balam Beach Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Transfers via boat are required and must be arranged at least 48 hours before travel by contacting the property at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of USD 50

Refrigerators are available for USD 10 per day

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 98 reviews

Beach Hotel Na Balam, Isla Mujeres
Fair2.0 / 5
Items stolen from room
Garden room had a thatched roof which consistently had bits dropping onto the floor and bed, there were also bugs crawling through it. I also had my sunglasses stolen from my suitcase so thieves clean the room. Very upsetting stay all round:
5 night romance trip
Beach Hotel Na Balam, Isla Mujeres
Outstanding5.0 / 5
Great stay in Isla Mujeres
We stayed in here last December, the hotel was very nice, it’s the best location to see the famous sunsets from Isla Mujeres. It was such a lovely stay. The service is great!
2 night romance trip
Beach Hotel Na Balam, Isla Mujeres
Excellent4.0 / 5
Sister Vacation at Na Balam - Perfect!
Apparently there was a miscommunication between Hotels.com and the hotel - they should not have booked us on the beach side view of the hotel due to a wedding that weekend, so there was not a two bed room available for us on the beach side. Na Balam was very apologetic about the confusion and offered us free breakfast and one dinner to make up for the confusion. We ended up on the pool side of the hotel, but still had an amazing time. The beach is lovely and perfect for relaxing. We also loved the hotel spa and yoga classes. The front desk staff was very friendly and helpful. I would definitely return!
3 night family trip
Beach Hotel Na Balam, Isla Mujeres
Excellent4.0 / 5
Not super but enjoyable setting
The site was very nice, right on the beach. Also, it was in walking distance of the main part of town. We had thatched roofs which gave it a nice atmosphere until it rained and we had several major leaks. The breakfast included with the room stay was minimal and needed to be improved. You can buy a better one if you want though. My opinion is to use the rooms across the road by the pool rather than on the beach side. That is where we were. It was always peaceful and quiet. The reason for this was noise at the bar and club on the beach side. For the price this hotel was a good choice but expect your time to be spend on the rest of the island rather than being happy in a self contained resort. We rented a golf cart to see the island and it was well worth it especially the southern part of the island. The best beach though is on the north where Na Balam was. One other downside of the hotel was no TV, no room wifi, very dim lights, no coffee in the room, no phone to call the front desk.
3 night romance trip
Beach Hotel Na Balam, Isla Mujeres
Excellent4.0 / 5
Beautiful beach. Good drinks and food. Enjoyed my time there and plan on coming back
1 night family trip

See all reviews

Beach Hotel Na Balam, Isla Mujeres

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