Guests
All properties in Isla Mujeres, Quintana Roo, Mexico

Na Balam Hotel

Family-friendly hotel in Isla Mujeres with outdoor pool and restaurant

  • Free WiFi in the lobby and free parking
From
£111

Image gallery

  • Pool
  • Pool
  • Beach
  • Beach
  • Pool
Pool. Image 1 of 27.
1 / 27Pool
Calle Zazil-ha No. 118, Isla Mujeres, 77400, QROO, Mexico
8.4.Very good.
  • Very nice and rustic. The hotel rooms almost feel like little beach huts. the pool area…

    Jul 30, 2021

  • Great location and lovely shaded pool area. Rooms are spacious.

    Apr 6, 2019

See all 175 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Convenient
Quiet
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 21 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Beach umbrellas

For families

  • Free cots/infant beds
  • Separate sitting area
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • Norte Beach - 1-minute walk
  • Aztlán Galería - 2-minute walk
  • Costa Occidental de Isla Mujeres National Park - 2-minute walk
  • Cocal Beach - 7-minute walk
  • Parador Fotográfico - 8-minute walk
  • Terminal Marítima Isla Mujeres - 12-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Poolside Room
  • Junior Suite

What’s around

Landmarks

  • Norte Beach - 1-minute walk
  • Aztlán Galería - 2-minute walk
  • Costa Occidental de Isla Mujeres National Park - 2-minute walk
  • Cocal Beach - 7-minute walk
  • Parador Fotográfico - 8-minute walk
  • Terminal Marítima Isla Mujeres - 12-minute walk
  • Garrafon Natural Reef Park - 24-minute walk
  • Crayola House - 2.5 mi / 4 km
  • Mundaca House - 3.5 mi / 5.7 km
  • Tortugranja Turtle Farm - 3.9 mi / 6.3 km
  • Shark Beach - 4.1 mi / 6.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 123-min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle
map
See on map
Calle Zazil-ha No. 118, Isla Mujeres, 77400, QROO, Mexico

At a glance

Hotel size

  • This hotel has 21 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle from 6:00 AM to 11:30 PM*
  • Ferry terminal shuttle*

Parking

  • Free on-site self-parking
  • Free on-site extended parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby

Services

  • Front desk (limited hours)
  • Tours/ticket assistance
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers: 7
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Separate sitting area

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Oceanvs – This beachfront wine bar specialises in Mediterranean cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Recreation

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)
  • Ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Airport shuttle service for children up to age 11 costs USD 0 (roundtrip)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

For transfers, guests must contact the property 48 hours prior to arrival on the number on the booking confirmation.

This property accepts Visa and Mastercard. Cash is not accepted. 

Also known as

  • Beach Hotel Na Balam Isla Mujeres
  • Na Balam Hotel Hotel
  • Na Balam Hotel Isla Mujeres
  • Na Balam Beach Hotel Villas
  • Na Balam Hotel Hotel Isla Mujeres
  • Na Balam Hotel Hotel
  • Na Balam Hotel Isla Mujeres
  • Na Balam Beach Hotel Villas
  • Na Balam Hotel Hotel Isla Mujeres
  • Na Balam Beach Hotel Villas Isla Mujeres
  • Beach Na Balam Isla Mujeres
  • Beach Na Balam
  • Na Balam Beach Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Hotel Villas
  • Na Balam Beach Villas Isla Mujeres
  • Na Balam Beach Villas

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Na Balam Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and extended parking.
  • Yes, there's an outdoor pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3 PM - 11 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
  • Yes, Oceanvs offers beachfront dining and Mediterranean cuisine. Nearby restaurants include Lola Valentina (6-min walk), Asia Caribe (6-min walk) and Rooster (6-min walk).
  • Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle roundtrip.
  • No, this hotel doesn't have a casino, but PlayCity Casino (8.6 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.
  • Have fun with nearby activities such as cycling, boat tours and fishing. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
8.4.Very good.
  • 8.0.Very good

    Loved the beach location!! Room, bathroom and swimming pool area were a bit run down. Did not try the food; so cannot comment

    5 night romance trip, Mar 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Good location

    Leonardo, 1 night family trip, Sep 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Sweet Paradise

    Na Balam was a jungle paradise with a treehouse feel. The proximity to the beach was sweet, half a block. The pool was a bonus. One drawback, it can be a bit noisy either with taxis/golf carts coming and going and/or music in the evenings. Shopping was 2 or 3 blocks from the hotel. Great place for families to stay. Overall, we enjoyed our stay and would do it again!

    ROSA, 2 night trip with friends, Jul 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It was the perfect getaway for our family. It was very relaxing & quiet. We felt like we actually got some rest & great family time.

    8 night family trip, Jun 7, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly, helpful staff. Great location near the beautiful beach. Spacious, comfortable rooms.

    5 night romance trip, May 30, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    My first time there, in isla and I got up graded to this hotel and the staff is very helpful and they helped with exchanging my money, and where to rent a golf cart and how to get around it’s a very chill place I like it very much and I will return for sure

    5 night trip, May 14, 2021

    Verified Orbitz guest review

  • 8.0.Very good

    Quaint Mexican small resort. Lush grounds. Not your typical cookie cutter mega complex. Only item missing was an in room coffee maker for that early morning hit.

    8 night romance trip, May 11, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Receptionist were great, very polite and helpful!!

    6 night family trip, May 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    close to beach, great staff, great amenities

    4 night romance trip, May 8, 2021

    Verified Expedia guest review

  • 4.0.Fair

    The property isn’t on the beach

    1 night trip with friends, Apr 10, 2021

    Verified Expedia guest review

See all 175 reviews