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All properties in Isla Mujeres, Quintana Roo, Mexico

Na Balam Hotel

3-star beach hotel with outdoor pool, near Norte Beach

  • Free WiFi in the lobby and free parking
From
£137

Image gallery

  • Pool
  • Pool
  • Beach
  • Beach
  • Pool
Pool. Image 1 of 27.
1 / 27Pool
Calle Zazil-ha No. 118, Isla Mujeres, 77400, QROO, Mexico
8.2.Very good.
  • Great location and lovely shaded pool area. Rooms are spacious.

    Apr 6, 2019

  • Loved the beach location!! Room, bathroom and swimming pool area were a bit run down. Did…

    Mar 26, 2019

See all 177 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Safe
Convenient
Quiet
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 21 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Beach umbrellas

For families

  • Free cots/infant beds
  • Separate sitting area
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • Norte Beach - 1-minute walk
  • Garrafon Natural Reef Park - 24-minute walk
  • Aztlán Galería - 2-minute walk
  • Costa Occidental de Isla Mujeres National Park - 2-minute walk
  • Cocal Beach - 7-minute walk
  • Parador Fotográfico - 8-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Poolside Room
  • Two Bedroom Suite
  • Junior Suite

What’s around

Landmarks

  • Norte Beach - 1-minute walk
  • Garrafon Natural Reef Park - 24-minute walk
  • Aztlán Galería - 2-minute walk
  • Costa Occidental de Isla Mujeres National Park - 2-minute walk
  • Cocal Beach - 7-minute walk
  • Parador Fotográfico - 8-minute walk
  • Terminal Marítima Isla Mujeres - 12-minute walk
  • Crayola House - 2.5 mi / 4 km
  • Dolphin Discovery - 5 mi / 8 km
  • Mujeres Beach - 6.6 mi / 10.6 km
  • Playa Mujeres Golf Club - 8.6 mi / 13.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 104-min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle
map
See on map
Calle Zazil-ha No. 118, Isla Mujeres, 77400, QROO, Mexico

At a glance

Hotel size

  • This hotel has 21 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle from 6:00 AM to 11:30 PM*
  • Ferry terminal shuttle*

Parking

  • Free on-site self-parking
  • Free on-site extended parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby

Services

  • Front desk (limited hours)
  • Tours/ticket assistance
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers: 7
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Separate sitting area

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Oceanvs – This beachfront wine bar specialises in Mediterranean cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Recreation

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkelling nearby

Small print

Also known as

  • Beach Hotel Na Balam Isla Mujeres
  • Na Balam Hotel Hotel
  • Na Balam Hotel Isla Mujeres
  • Na Balam Beach Hotel Villas
  • Na Balam Hotel Hotel Isla Mujeres
  • Na Balam Hotel Hotel
  • Na Balam Hotel Isla Mujeres
  • Na Balam Beach Hotel Villas
  • Na Balam Hotel Hotel Isla Mujeres
  • Na Balam Beach Hotel Villas Isla Mujeres
  • Beach Na Balam Isla Mujeres
  • Beach Na Balam
  • Na Balam Beach Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Hotel Villas
  • Na Balam Beach Villas Isla Mujeres
  • Na Balam Beach Villas

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)

Airport shuttle service for children up to age 11 costs USD 0 (roundtrip)

Ferry terminal shuttle service is offered for an extra charge.

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless checkout are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property 48 hours prior to arrival on the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Na Balam Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and extended parking.
  • Yes, there's an outdoor pool.
  • Sorry, neither pets nor service animals are allowed.
  • You can check in from 3 PM - 11 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
  • Yes, Oceanvs offers beachfront dining and Mediterranean cuisine. Nearby restaurants include Lola Valentina (6-min walk), Asia Caribe (6-min walk) and Rooster (6-min walk).
  • Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle roundtrip.
  • No, this hotel doesn't have a casino, but PlayCity Casino (8.6 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.
  • Have fun with nearby activities such as cycling, boat tours and fishing. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
8.2.Very good.
  • 4.0.Fair

    The property isn’t on the beach

    1 night trip with friends, Apr 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This is our second stay at NaBalam. We love how the resort is tucked back into the palm trees with conch shell lined walkways. It's so peaceful but still right next to everything. It's in walking distance to all the Hidalgo street restaurants, the market, the Playa Norte beach and one of the islands best snorkeling coves. Golf cart rentals are on the same street, making it so convenient. I had the most wonderful massage at the resort. Everyone is very nice and helpful. They are currently renovating the beachside rooms, so we stayed in the poolside rooms where the pool and hot tub are located. Ask for the upstairs floor and you will have vaulted straw hut styled ceilings that makes the room feels huge! I cannot wait to stay here again.

    5 night family trip, Apr 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very good

    Fatima, 3 night trip, Feb 14, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Check in was ok, room was not ready,

    Philip, 2 night family trip, Feb 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place

    The poolside rooms could really use a refresh. A mini fridge, coffee maker would have been a great addition. I know they are redoing the beachside rooms, hope poolside gets a refresh.

    Denise, 5 night trip, Feb 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Just right! Good value - will return here

    This hotel is just right! There are two parts to this hotel and the more oceanfront part is being renovated I think. I stayed in the poolside rooms and really it was a great value for a great room! Amazing nice guy at the desk. Housekeeping was suburb! Big rooms and big bathrooms. Nice little porch to relax on and look at the quiet courtyard. If you are looking to be right near the beach but don’t want to pay that kind of price then book this hotel. Good value and steps from Playa Norte.

    James, 2 night family trip, Jan 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I highly recommend

    I stayed at the hotel for two nights with my brother and had a great time! They had double beds, was clean, had AC, and the staff were friendly. They have partnerships with other nearby establishments which allowed us to utilize a beach bed with an umbrella right on the beach. It's walking distance from restaurants and bars, this location is ideal and is more affordable in comparison to the other hotels in that area!

    Nancy, 2 night family trip, Dec 31, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Unique experience

    Unique experience

    OLEG, 1 night family trip, Dec 23, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Totally recommend. Clean, close to the beach, friendly staff. Very decent place for the money.

    1 night family trip, Dec 23, 2020

    Verified Expedia guest review

  • 4.0.Fair

    It wasn’t advertised that the Oceanside rooms were under renovation. The rooms we were given, while ok, we’re across the road from the beach and to get to the beach we had to make our way through a winding tunnel of construction Also some issues with our safe and some missing money

    Janice, 6 night romance trip, Nov 1, 2020

    Verified Expedia guest review

See all 177 reviews