Pestana Viking Beach & Spa Resort

I can not fathom how this hotel has such a high rating. It is at best, a 2 star hotel. Normally I don't leave feedback but on this occasion this was by far my worst hotel experience. 1. From the nonexistent wifi or when it did work lasted for a couple minutes. The sheets with marks on them upon arrival in the late evening, therefore having to change rooms. We changed rooms to one with no working air conditioner and we were given extra blankets with marks and cigarette burns on them. We were then moved to a third room. 2. The indoor heated pool had black mound marks all over it with a steam room and sauna (which broke down around the third day of our 10 day stay. 3. No entertainmet/ kids club throughout the entire stay unless you wish to leave your child alone unattended. 4. A games room the size of a small double room with one pool table a pin board and a couple arcade games that don't really work properly. 5. The breakfast was the worst and is the same EVERY day, with hard beans, over boiled eggs, swamp looking scrambled eggs and sausages. The usual cereal, cheese and ham slices and bread with hot drinks from a Nescafé machine which broke down frequently and tasted bland. The only good thing is the location on the hilltop. You can get good location elsewhere!

Hotel struggled with the quantity of people at breakfast eg ran out of food and crockery at times . Bathroom ceiling showed signs of leaks and rushed repairs .

For me it wasn't the perfect location to escape and unwind. The spa the food the service... all great. They run a free service to armercao de pera. Family friendly with kids club although I didn't use looked clean and fun. Sunrise from my balcony was magnificent. Antonio on front desk wasn't lovely and helpful. There's I still a shop a short walk straight up the hill where you can't buy water for 0.95 my first night I spent €4 on a 1.5lt of water from bar. Room has a small kitchen area. No tea and coffee in room but I took tea up from breakfast. Amazing hotel I will be returning.

Another fantastic stay, made extra special by a room upgrade to a 2 bedroom, sea facing suite for my 50th birthday trip with my Mum. We needed a walk in shower for my Mum, and this was kindly provided. The extra space made our holiday and enabled great nights sleep as we had separate bedrooms, and our own bathrooms which was very welcome. I was surprised as well by a huge, rich chocolate cake and fizz on my birthday which we didn't do justice but had a good go! My Mum hasn't traveled abroad since my Father passed away, but I persuaded her that she would enjoy the Pestana and that she would manage ok with lifts and slopes everywhere! The hotel and staff surpassed my expectations, especially the bellman (an older gentleman who my Mum thought deserved a special mention and voted for him in employee of the month!). The Spa was fantastic again too, the food was superb, all the staff very friendly and accomodating, nothing was too much trouble. As a result my Mum was so taken with the place that she is hoping to visit with a small group of ladies next year! We will be back too as a family as my boys cannot get enough of the Pestana! glad to see some cats still around, but missed our old black and white friend and the kittens this time.

great hotel, great staff, cannot fault this hotel and facilitys, the only let down is the surrounding area. no shops, bars & a lack of restraunts within walking distance.