Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Skip to main content.
All properties in London, England, United Kingdom
1 room, 2 adults

Arbor City Hotel

4-star4 stars
12-20 Osborn Street, City Hotel Apartments/12, London, England, E1 6TE, United Kingdom

4-star hotel with restaurant, near Tower Bridge
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Nice little hotel in the east of London and close to the tube station. Everything was…Jan 31, 2020
  • Well located hotel and a very reasonable priceJan 30, 2020

Arbor City Hotel

  • Club Single Room, 1 Single Bed
  • Club Double Room
  • Superior Double Room
  • Superior Triple Room
  • Superior Family room
  • Club Double Room, City View

What’s around Arbor City Hotel


  • In Shoreditch
  • Tower Bridge - 17-min walk
  • Tower of London - 19-min walk
  • London Bridge - 30-min walk
  • Big Ben - 3 mi / 4.9 km
  • Piccadilly Circus - 3.5 mi / 5.6 km
  • Buckingham Palace - 3.7 mi / 5.9 km
  • Excel Exhibition Centre - 5.7 mi / 9.1 km

Getting around

  • London (LHR-Heathrow) 58-min drive
  • London (LGW-Gatwick) 76-min drive
  • London (LCY-London City) 14-min drive
  • London Whitechapel Station 10-min walk
  • London Fenchurch Street Station 11-min walk
  • London Shoreditch High Street Station 13-min walk
  • Aldgate East Station 3-min walk
  • Aldgate Station 6-min walk
  • Whitechapel Underground Station 10-min walk

At a glance

Key facts

Hotel size

  • This hotel has 115 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Working away
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built – 1997
  • Lift
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Estonian
  • French
  • Greek
  • Hungarian
  • Italian
  • Romanian
  • Russian
  • Spanish
  • Ukrainian

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


On-site venue – restaurant.

Arbor City Hotel’s small print

Also known as

  • Arbor City Hotel London
  • Arbor City Hotel Hotel London
  • Arbor City Hotel
  • Arbor City London
  • Arbor City
  • Arbor City Hotel London, England
  • Arbor City Hotel Hotel
  • Arbor City Hotel London
  • Arbor City Hotel Hotel London
  • Arbor City Hotel London


Damage and nuisance policy: The hotel reserves the right to charge guests' credit or debit cards for any room damage or missing items as well as for any disturbance or nuisance guests have caused to other hotel guests.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self-parking costs GBP 30.00 per day

Rollaway beds are available for GBP 40 per night

Breakfast costs between GBP 12.95 and GBP 12.95 for adults, and GBP 6.95 and GBP 6.95 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Arbor City Hotel

  • Does Arbor City Hotel offer free cancellation for a full refund?
    Yes, Arbor City Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Arbor City Hotel?
    Yes. Self-parking costs GBP 30.00 per day.
  • Are pets allowed at Arbor City Hotel?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Arbor City Hotel?
    You can check in from 2 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM.
  • Are there restaurants at or near Arbor City Hotel?
    Yes, there's an on-site restaurant. Nearby restaurants include Efes Restaurant (1-min walk), Straits Times Kopitiam (1-min walk) and Grounded (1-min walk).
  • What is there to do near Arbor City Hotel?
    Recommended spots to visit include Tower Bridge (0.9 mi) and Tower of London (1 mi), along with London Bridge (1.5 mi) and Big Ben (3 mi).

Recent reviews

Fabulous 8.6 From 387 reviews

Good 6.0
Hotel bar and breakfast had already only limited selection as the hotel is apparently closing down at the end of the month.
Fabian, gb1 night business trip
Exceptional 10.0
Easy and comfortable stay
I had a very easy and comfortable stay at Arbor hotel. Very easy access to the east side of the City. Close to Aldgate East tube. Room was large and the bed comfy. Nice touch with the Nespresso machines for a morning coffee. This is my second stay here, and would recommend it.
Emily, gb2 night business trip
Exceptional 10.0
Good location, great service and very clean
Nasser, gb3 night family trip
Very good 8.0
The receptionists
Spencer, gb2 night trip
Very good 8.0
Fab hotel.
The hotel and all the staff were very friendly and helpful especially as one of the rooms hadn’t been described properly on the phone to me when I called to confirm we needed 2 single beds and two other beds in the family room. There was only a double and one sofa bed for 4 adults ,non of us related or willing to share a bed!!! However it was all sorted in an hour and they gave us a complimentary breakfast as compensation. Modern, clean, comfortable and friendly. Great location, Brick Lane markets just down the road and excellent Turkish restaurant Efes on the corner. I would recommend this hotel unreservedly. Also cheap secure parking behind the hotel.
Lesley, gb1 night trip with friends
Fair 4.0
Building Work right through the Night
There was building work - drilling, banging, etc - right through the night. I finally called down to reception at about 4am to let them know. I didnt know the noise was coming from downstairs - I thought it was outside. Reception told me they were working in the kitchen and they would ask them to stop. The noise continued. I didnt sleep at all all night. :(
Clare, gb1 night business trip
Very good 8.0
Practical for East London
Clean, well located for Shoreditch and able to check in early.
gb1 night trip
Exceptional 10.0
Very pleasant stay
Friendly staff, helpful before and during our stay, trying to accommodate additional needs where they could. Bonus was reasonably priced parking (outsourced) available directly behind the hotel. Rooms were surprisingly big for London with comfy bed and soundproofing on windows. Only slight negative was air conditioning didn’t seem to work very well, only working on one setting which was too cold, noisy and blew in my face whilst in bed! So turned it off. Would stay here again.
Nicola, gb1 night trip with friends
Fair 4.0
poor value
Ended up in disabled facility room which was odd as it was on the 5th floor. Room was large but had a really small window so was very dark. Air conditioning was ineffective/ faulty and reported after first night but no action taken. Main light at desk not working making everything even darker one plug socket at the desk also not serviceable. £450 room only for 2 nights booked and paid for in advance = poor value given previous comments. Have used the hotel before but won't be back.
Darren, gb2 night business trip
Exceptional 10.0
One night only
Room fine, bar area ok, room on the side for tv /chill area. Breakfast continental, ok pretty standard.
Denise, gb1 night romance trip

Arbor City Hotel

Is the description of this property not correct? Tell us